11571 K-Tel Drive

Minnetonka, MN55343

Phone: (952) 922-3810
Fax: (952) 252-4720

Job Title: Commercial Consulting ArboristDepartment: Commercial Division

FLSA Status: Exempt, Commission BasedReports To: Commercial Division Manager

Description: Responsible for selling commercial arboricultural services

Accountabilities:

Sales goals:

  • Meet or exceed annual sales goals as identified by the Division manager
  • Meet Company’s Service Goals (RPH, Treecare, Prunecare)
  • Retain and increase sales within existing clients
  • Review weekly commission reports and Consulting Arborist plan to track progress against goals
  • Utilize call back strategies to increase closing rates
  • Incorporate prospecting methods as laid out by division manager
  • Implement sales plan as laid out by division manager

Client Management:

  • Provide recommendations for all applicable services
  • Identify client perceptions and set clear expectations with clients
  • Map client properties and update on 2 years cycle
  • Follow pricing guidelines and minimum charges
  • Follow up with proposals within 7 days of origination date
  • Follow up with client calls within 24 hours
  • Perform follow up site inspections after work is completed
  • Perform service calls to client to ensure work completed meets expectations
  • Provide customer complaint resolution
  • All proposals be rejected or re-proposed after 90 days
  • Log all client contacts(e.g. follow-up calls, etc.) in White Oak
  • Assist Accounts Receivables with delinquent accounts

Spring Letters:

  • Review and update all active client folders by February 15th
  • Update maps, DBH’s, sq. ft, Arborist assignment, re-propose/reject outstanding proposals, etc.
  • Accurately price all proposed work by using current pricing sheets as a guideline
  • Have letters ready to print by February 15 of each calendar year
  • Review all client files by February 15 of each calendar year
  • Personally call back all letters within 14 days of being mailed and log contact in White Oak

Marketing Duties:

  • Maintain and develop relationships with existing primary client generators
  • Visit established PCG’s at least once per month
  • Participate in activities (e.g. tree sales, City programs, educational sessions, etc.) with PCG’s
  • Develop educational programs for PCG’s
  • Coordinate targeted marketing activities with the division manager
  • Fulfill educational requirements as dictated by the division manager

Proposal and Work Order Quality:

  • Determine level of service client wants before developing a plan
  • Accurately map and measure all relevant trees an shrubs
  • Communicate client perceptions and expectations in work orders
  • Accurately price work by using the current pricing sheets as a guideline
  • Provide clear, decipherable and consistent job instructions
  • Clearly identify equipment needs and special services (line drops)
  • Communicate effectively with schedulers regarding special circumstances
  • Enter all proposals into White Oak within 48 hours of on-site visit
  • Maximize no-callswhen accepted work is under $1000.00
  • Review work orders weekly and address crew comments and/or client issues

Other:

  • Complete and turn in Mileage Reports by the 10th of the following month
  • Formulate annual and 5 year plan for educational advancement with Science Director
  • Be knowledgeable of purpose, methods, and costs of all RTC services
  • Present a positive image of the Company and follow established policies

Skills:

  • Ability to adapt to an increasingly changing environment
  • Demonstrate diplomacy, maturity, self-confidence and a positive attitude
  • Show genuine interest in the needs and opinions of others
  • Willingness to collaborate, offer assistance, and work cooperatively with others to reach common goals
  • Ability to mentor and guide other Consulting Arborists
  • Ability to communicate effectively with a diverse population
  • Ability to organize, prioritize and multitask
  • Ability to work with a high degree of autonomy
  • Must be computer literate: MS Office Suite, Word, Excel, PowerPoint, Access, Outlook

Qualifications:

Education: BS in Urban Forestry or related field

Experience: 5 years sales experience and general plant knowledge

Driver’s License: Class D

Other Certifications: ISA Certified within a year

Work Environment: Field and office

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Employee SignatureDate

O:\HumanResources\Job Descriptions\Sales-rev. 07/25/2011