JOB DESCRIPTION
Job Title: Peer Mentor
Reports To: Lead Peer Mentor
Grade /Salary: £17,000 - £18,000 per annum
Location: Western Bay (Swansea, Neath Port Talbot, Bridgend)
Hours: Weekly 37.5 (WCADA); 37 (Drugaid); 37.5 (Hafal)
Job Purpose:· To mentor individuals who have been affected by substance use or mental health towards training and employment opportunities.
· Manage a caseload of participants and source training and volunteering opportunities for individuals
· Work alongside a team of Peer Mentors and volunteers to deliver services and outcomes for the scheme
· To support the Lead Peer Mentor in raising awareness of the service
· Mentor volunteer and assistant peer mentors
Main Duties and Responsibilities:
· Source potential participants through referral routes.
· Provide support and guidance to all participants aged over 18 being referred onto the project.
· Assess candidates for suitability for further training and make appropriate referrals
· Source training and employment opportunities for a caseload of participants with the support of the Employment Specialist.
· Work with other Peer Mentors and volunteers to source training and employment opportunities for participants to achieve a positive outcome. This will include goal setting, CV writing, support with job applications, attendance at interviews and on-going placements
· Utilise any other tools and techniques such as brief interventions to assist participants to achieve their goals and objectives for the Peer Mentoring Scheme.
· Manage a caseload of Volunteer Peer Mentors
· Provide ongoing support services to participants leaving the project
· Record all activities in compliance with both organisational and European Social Fund regulations. This would include client registration forms, timesheets and any other outcome monitoring required of the Scheme.
· To work alongside partner organisations to ensure a high quality service is delivered.
Client Work:
· To communicate skilfully and sensitively highly complex and sensitive information, taking into account sensory and cultural barriers to communication.
· To refer clients to other services within the partnership, and other external agencies as appropriate.
· To undertake and manage own peer mentor, volunteer and participant caseload.
· To be accountable for own decision and actions in consultation with supervision.
· To undertake clinical administrative tasks and reports relating to mentoring project when necessary.
Policy and service development:
· To adhere to agreed Health and Safety and Security procedures/policies.
· To identify and contribute towards any aspects of the peer mentoring service where improvement can be made and to advise service and managers accordingly.
· To assist with the delivery of peer mentoring training if required.
Professional:
· To participate in the continuous learning, development and appraisal process.
· To operate within and observe partnership policies and procedures as amended and updated.
· To make regular use of supervision.
· To be responsible for working within own level of competence.
· To undertake internal and external training as appropriate, and as required as part of Continuous Professional Development.
· To develop and maintain professional working relationships with external agencies.
“The Out-of-Work Service is funded by the Welsh Government
and the European Social Fund.”
Person Specification:
Essential / DesirableQualifications and training / GCSE English Literature or Language, grade C or above (or equivalent).
Good standard of literacy and numeracy / NVQ Level 3 in Information, Advice and Guidance/ willingness to work towards this
Skills and abilities / Excellent written and oral communication skills.
Ability to collate data and information accurately.
Excellent IT skills: Competency in Microsoft Word and other Microsoft packages.
Well developed inter-personal skills and the ability to relate to service users in a non-judgmental manner.
Sales/networking experience
Experience/ Knowledge / Lived experience of substance use or mental health
Experience and knowledge relating to supporting individuals with substance misuse issues or mental health issues / Previous experience of supporting individuals towards employment.
Experience and knowledge of working with young people aged 16-24
Personal effectiveness / Organisational skills and an ability to manage time effectively.
Negotiation skills. / Full, current driving licence and use of a car.
Circumstances / Commitment to support Organisation’s vision for the service.
Flexibility of working times.
Diversity / Ability to work effectively with people regardless of their ethnic, cultural, social backgrounds, their gender, age, religious belief, disability and sexual orientation.
Role Profile:
COMPETENCE DESCRIPTION / National Occupational Standard Unit NumberSERVICE DELIVERY
Develop practice in the delivery of services
*Reflect on and develop your practice / HSC 33
Plan and review integrated programmes of care for substance misusers
*Promote choice, wellbeing and the protection of all individuals / HSC 35
Develop, implement and review care plans for individuals / AG1
Assist in the transfer of individuals between agencies and services / AG3
Deliver services to help individual address education, training, volunteering and employment needs
Promote employment, training and education opportunities for individuals / HSC421
Facilitate learning in groups through presentations and activities / ZE6
MANAGEMENT OF SERVICES
Provide a healthy, safe, secure and suitable environment for the delivery of services
*Promote, monitor and maintain health, safety and security in the working environment / HSC 32
Mange information
Receive, analyse, process, use and store information / HSC3115
Manage relationships
*Promote effective communication for and about individuals / HSC 31
Build and maintain relationships with individuals to ensure a client centred approach / LLUK CrD04
*Mandatory competencies