IS Support Manager (ITIL, Landesk Service Desk Suite)

IS Support Manager (ITIL, LANDesk Service Desk Suite)

(ref: SUM/06/15), Valenciennes, France

With expertise in ITIL frameworks and methodologies & LANDesk Service Desk Suite design implementation and customization.

EUROPEAN DYNAMICS (www.eurodyn.com)is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Rome, Stockholm, London, Nicosia, Helsinki, Valetta, etc). The company employs over 600 engineers and IT experts. We design and develop software applications using state-of-the-art technology. Our current ICT projects have a value exceeding 200 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations internationally.

We currently have a vacancy for an IS Support Manager fluent in English, to offer his/her services as an expert who will be based in Valenciennes, France. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the support team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks:

·  Installation of 2 instances of LANDesk Service Desk Suite and configuration of TPS, Mail Manager, Exchange Synchronization, Self Service, Web Desk and Crystal Reports;

·  Incident management design and definition of the configuration activities like user management, service level management, notification and templates;

·  Incident management implementation including the customization of LANDesk SD Suite, filtering and customisable workspace;

·  Problem management design and implementation;

·  Configuration management design and implementation including the configuration of business objects, attributes, windows, CI types and structures;

·  Change management design, KPIs configuration, knowledge transfer and documentation.

Your skills:

·  Minimum 12 years of combined relevant university studies and experience in IT;

·  Hands on experience with Service Management (ITIL) frameworks and methodologies;

·  Working experience with LANDesk Service Desk Suite design, implementation and customization;

·  Ability to participate in multi-lingual meetings;

·  Capability of integration in an international environment, communication with multi-cultural and experience in team working;

·  Fluency in both oral and written English.

Our offer:

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (SUM/06/15), to the following e-mail address: .

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.