TERMS OF ENGAGEMENT***% no win no fee*
Definition of Terms
"The Company" means Hall and Hanley Limited. "You", "I", "We" means the person or persons entering into a
“Contract” for the provision of the “Services” of the Company. "Contract" means the signed authority agreement between “You” and the Company relating to the supply of the services incorporating these terms of business. "Services" means all or any of the services as specified in the Contract.
1 What Hall and Hanley will do for you:
• Hall and Hanley will assess your case and, if appropriate, pursue a claim for redress on your behalf in respect miss-sold payment protection insurance for all claims which Hall and Hanley are instructed by the client and any and all which Hall and Hanley discover during their investigations on behalf of the client. We will also try and recover awards from accounts you did not explicitly provide.
• Hall and Hanley will act as your agent with full authority to process and administer your claim to seek redress.
• Hall and Hanley will evaluate the redress offered to you and let you know if we consider the sum put forward is fair.
• At our discretion, Hall and Hanley will pursue your claim through the Financial Ombudsman Service, the FSCS or the law courts.
2 What Hall and Hanley will not do:
• Hall and Hanley will not accept an offer that the customer believes is unfair with substantiated reasonsing.
• Hall and Hanley will not give you financial advice.
3 What the Company expect from you:
• To provide all relevant information so that the Company can pursue your claim.
• To provide the Company with authority to receive all information and enter into all negotiations on your behalf in relation to miss-sold payment protection insurance.
• If an outstanding balance is due on the account (arrears) Hall and Hanley will send an invoice for the services provided which in accordance to Section 4 is payable within 14 days.
4 Our Fees
•***Our fee is %+VAT 20%of the total redress amount received on all claims(e.g. Compensation £2000, cash received £2000, balance reduced £0, fee payable £ +116 £ (VAT) leaving you with £.) (e.g. Compensation £2000, cash received £1500, balance reduced £500, fee payable £580 +116 £ (VAT) leaving you with £804) (e.g. Compensation £2000, cash received £500, balance reduced £1500, fee payable £580 +116 £ (VAT) leaving you with £0)
· The Company does not charge a fee if no redress is awarded.
• If an invoice is sent to you for the services provided, this can be paid by Credit/Debit Card, Bank Transfer or Cheque within 14 days of the date of invoice.
• You agree to pay the fee within 14 days of receiving our invoice. Any outstanding balance beyond this will accrue 8% per annum interest.
• Should payment remain outstanding beyond 30 days we reserve the right to pass your case onto a debt collection agency who will attach further charges to our fees. Should your case be passed to a debt collection agency we cannot accept or negotiate any payments directly.
5 Cancelling this agreement:
• You have the right to terminate the contract with to Hall & Hanley within 14 days of signing this Contract. Notice should be made in any clear statement to Hall and Hanley LTD. There will be no charge if you cancel within 14 days.
*•In the event that the Client terminates the Contract after 14 days a termination fee may be payable which based upon £50plus vat per hour on the time spent on your case.
6 Applicable Law
These Terms of Business shall be governed by, and construed in accordance with, English Law.
The Courts of England & Wales shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these Terms of Business and any matter arising from them.
7 Complaints process
At Hall and Hanley LTD excellent customer service is something that we strive to maintain and exceed. Any complaint received is taken very
seriously and is dealt with professionally and courteously in accordance with our internal complaints procedure. Our internal complaints procedure is designed to resolve our clients’ concerns quickly and efficiently. Complaints may be made in writing or by e-mail () or by telephone (0161 960 0257)
In respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
In the unlikely event you need to make a complaint, please write to:
Customer services
Hall and Hanley LTD
40 Princess Street
Manchester
M1 6DE
Applicant 1 Signed: / Print Name: / Date:Applicant 2 Signed:
/ Print Name: / Date: