Job Title: Duty Manager

JOB DESCRIPTION

Job Title: Duty Manager

Accountable to: Facilities and HR Manager

Responsible for: Reception Areas

Salary: This is a permanent position with a minimum 24 hours per week, with availability to work up to 36.25 hours per week. Hourly rate of £9.04

Liaises with: Internally with Business Development Director; staff and guests within the Management Centre and as required with key staff in relevant

University Service Departments.

Applying for this Application Forms (found under the Job Opportunities section on the

Vacancy: website) should be submitted for attention of the Facilities &

HR Manager at the Management Centre or e-mailed to:

Closing Date: 08:00 Monday, 11th July 2016.

Purpose of the post
To support the Facilities and HR Manager in overseeing the daily and out of hour’s operations of the Management Centre, ensuring a high level of service is maintained and developed in order to secure new and repeat custom.
Key Responsibilities
Act as point of contact for Staff and Guests, managing issues and resolving complaints.
Main Duties and Responsibilities
Overseeing the Reception Service and having a general overview of all practices in the Reception areas.
To implement a series of checks and controls to ensure the Reception operation runs smoothly.
Responsible for Emergency and Evacuation Procedures out of hours and in absence of Facilities and HR Manager.
Working closely with the Business Development Director, the Catering Manager and the Events Coordinator to ensure the smooth running of Events and operations throughout the Management Centre.
Coordinate accident reporting and ensure Health and Safety procedures are implemented within the Management Centre.
Managing the Housekeeping operation out of hours and specifically at weekends.
Responsible for the training of new members of Reception staff, and ongoing training of existing staff as required.
Assist with creating and updating Reception staff rotas and coordination of holiday requests.
Delegation of work to Reception staff.
Dealing with customer service and logistical problems.
Attend Operational Meetings as required.
Managing the updating and maintenance of the Guestline booking system and Roomlynx back office functions.
Responsible for collation of feedback, investigation of comments, and research and implementation of new ideas.
Coordinate emergency callouts in the absence of the Facilities and HR Manager.
Carry out any projects required by the Business Development Director or Facilities and HR Manager relating to the Management Centre and the role within.
Responsible for Security within the Management Centre out of hours and in absence of the Facilities and HR Manager.
Carry out any other relevant duties as requested by Senior Management staff.

Person Specification

Criteria / Essential / Desirable
Educational / Qualifications / Literate and numerate and educated to GCSE Grade C or higher.
Experienced in the use of Microsoft Office. / European Computer Driving Licence (ECDL).
Work and other relevant experience / Experience working at a supervisory or management level.
Experience of working in a hotel or a customer led environment with experience of being a first point of contact.
Good organisational skills.
Effective communication skills, written and oral.
Customer-orientated approach to tasks.
Ability to prioritise and work under pressure in order to meet deadlines.
Personal qualities and abilities / Positive approach to work-based challenges.
Excellent organisational skills with the ability to prioritise effectively and to meet agreed deadlines.
Ability to work in a team.
The ability to deal effectively with people.
Experience of working in a bilingual (Welsh and English) and multi-cultural environment.
Availability to work on a rota basis between 0800 and 2200, 7 days a week.
Ability to speak Welsh / Creative thinker.