Title:Face 2 Face Trainer/Co-Ordinator

Role profile

Title:Face 2 Face Trainer/Co-ordinator

Reports to:Information and Support Manager

Directorate:Services – Greater London

Grade:F

Role purpose:

To deliver training and support group sessions for Face2Face volunteers across the 5 boroughs of East London.

To delivery experiential training in line with the prescribed learning outcomes of the Face2Face training pack.

To support volunteer befrienders through the process of their personal experiences as a group and individually.

To support the Face2Face Project Coordinators with the day-to-day management of the Face2Face befriending projects in East London (when required and within capacity of the role).

Budget responsibility:

None

Management responsibility

No staff management

Project management – no direct reports

Supervision of (0) direct reports

Management of (0) direct reports please state type of staff .e.g. HR Advisors

Management of (0) Team Leaders or Managers - direct reports only

Key contacts

Internal contacts

Staff and volunteers across Scope

External contacts

Local authorities, local organisations, parent and carer groups

Key accountabilities

For managers

To provide a facilitative and inclusive management style establishing and maintaining productive, collaborative relations with internal and external stakeholders
To promote a culture of high standards, expectations and continuous improvement that values and empowers staff and encourages team members to maximise their potential through continuous learning whilst challenging and dealing with under performance.
To recruit, manage and develop staff within Scope’s HR and operational policies and procedures
To utilise volunteers appropriately within the department

General

To work seamlessly across department or team boundaries in a collaborative and constructive manner to achieve Scope’s aims.
To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
To work within Scope’s policies and procedures at all times.

Role specific

To deliver the Face2Face training package to volunteer befrienders
To set up and facilitate peer group sessions to support volunteers.
To provide individual support for volunteers.
To support the Project Coordinators to create links with parents groups, voluntary organisations and appropriate statutory providers to publicise the project.
To support the Project Coordinators to identify effective means of targeting parent volunteers and provide relevant information to support the recruitment process.
To ensure that all parent volunteers understand and subscribe to the principles of Disability Equality and that they work to the Social Model of Disability.
To ensure all parent volunteers are appropriately prepared before entering into a contract to become a befriender.
To set up and facilitate peer group sessions to support volunteers.
To provide individual support for volunteers.
To keep statistical information for review, evaluation and planning purposes.
•To support the Project Co-ordinators to arrange events/training for parents.

Agreed by

Line Manager– Liam Synnott

Date 31st October 2014

Scope is a registered charity, number 208231.