To Provide Support Within the Scope of Human Resources and Strategic Administration

Tiara Smith

Cornelius, OR

(916) 298 - 1196|

Objective:

·  To provide support within the scope of Human Resources and Strategic Administration

Skills & Abilities:

·  Seven years of Administrative experience with a minimum of two years of HR related experience in training, strategic development and recruiting

·  Understand, translate and enforce business goals

·  Assess patterns and provide clear suggestions to enable success

·  Use tools to gather and analyze data

·  Applicant screening

·  Quickly learn businesses processes

·  Build trusting relationships using interpersonal communication

·  Proficient in Microsoft Office, Internet Explorer, PeopleSoft, SARS, Assess 2.0, Accuplacer, Teal/Onbase, Paperless Reporting Program, ARMS, LiveScan, Crystal

Professional Highlights

Los Rios Community College District|Sacramento, Ca

Division Clerk III |February 2015 – December 2016

Operations Clerk I | December 2014 – February 2015

Assessment Clerk I |October 2013 – December 2014

Program ClerkI |June 2013 – October 2013

Admissions Clerk |September 2011 – May 2012

·  Responded to over 100 client and employee request, conduct research and partner with management to resolve complex issues

·  Built relationships with employees and clients through customer service

·  Optimized use of Peoplesoft and Crystal database to capture employee and client information

·  Maintained over 40 employee personnel files

·  Collaborated with Professional Development team to diagnose and provide strategic advice for employee, client and organizational development

·  Conducted over 20 orientation sessions for new clients and employees to ensure understanding of company’s policies and procedures

·  Established an employee handbook for new employees

·  Supported management in over 10 new employee onboarding processes

·  Created new or revised over 10 policies, procedures, processes and forms using Word, Excel and Adobe

·  Established hiring evaluations to ensure an equitable process

·  Established marketing tools and maintain partnerships to expand client pool

·  Developed and hosted over 5 marketing events to improve organizational goals with over 50 individuals in attendance

·  Distributed over 200 informational guides to clients

·  Posted weekly content to company website

·  Categorized client and employee files using Onbase

·  Administered and interpreted over 100 assessment exams using Assess 2.0 and Accuplacer

·  Scheduled over 100 meetings, appointments and facility usage using Outlook

·  Processed over 15 fingerprinting request using LiveScan

·  Processed over 50 parking permit request using ARMS

·  Resolved over 20 emergency matters

·  Trained and supervised over 50 support staff

Financial Aid Clerk| CSU, Sacramento|November 2013 – December 2014

·  Collected financial data to process over 100 client applications using Paperless Reporting Program

·  Tracked and reviewed progress of financial reports

·  Managed client applications and review for aid status

·  Identified problems with reports and refer to management

·  Advised over 100 clients on application and aid status

Data Entry Clerk|Secretary of State|Sacramento, Ca|May 2012 – October 2012

·  Entered over 75 articles of incorporation applications using Teal

·  Reviewed finalized applications for errors

·  Requested information from management for applications

·  Updated client information in database

Resource Clerk|Canada College|Redwood City, Ca|August 2009 - January 2010

·  Assisted over 50 clients with checkout system and inquiries

·  Prepared over 100 letters, memos, emails and reports using Word and Excel

·  Received and directed over 60 incoming telephone calls

·  Sorted and processed incoming mail

Education

Bachelor of Science|California State University, Sacramento (CSUS) | Sacramento, Ca

·  Major: Human Resource Management

·  Related Coursework: Organizational Management, Business Communications, Human Resource Management, Management Skills, Conflict Management and Negotiation, Strategic Management, Strategic Human Resource Management, Emotional Intelligence, Data Analysis for Managers, Interpersonal Communication, Managing Business Documents, Survey of Business, Life and Career Planning, Life Management, Organizational Systems, Business Law, Skills for Today’s Office, Probability and Statistics

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