Library Associate / Circulation Manager

Are you a creative problem solver who gains satisfaction from orchestrating complex processes? Do you take pride in inventory management, ensuring that things are where they need to be, when they need to be there? Are you a team leader who can coordinate staff and public services?

Polk County Public Library seeks an enthusiastic, customer-oriented Circulation Manager. Could that be you?

Who you are:

·  You’re an innovative problem-solver with an eye for detail and strong interpersonal skills

·  You’re optimistic and oriented toward the future

·  You’re enthusiastic about growing and learning in a changing environment

·  You’re friendly and warm, even in challenging situations

·  You’re a self starter who is never satisfied with “just good enough.”

What you’ll do:

·  Coordinate the flow library materials throughout the Polk County Public Libraries: oversee check in, check out, shelving, holds

·  Facilitate customer logistics: account registration & maintenance, renewals, and fines

·  Supervise circulation staff: scheduling, training, evaluating, mentoring; act as a resource to all library branches and departments

·  Develop procedures and practices that make library easy, intuitive and friendly; participate in policy development

·  Collaborate with other libraries to share resources via consortia and Interlibrary Loan

·  Resolve customer inquiries and concerns

·  Embrace technology as a tool for customer access and staff efficiency

·  Coordinate volunteers: recruit, train, and recognize those who donate their time

·  Provide assistance to customers as they seek materials, use computers and technology, participate in programs and enjoy all that the library has to offer

·  Model and promote excellent customer service

·  Work closely with the Library Director to develop and implement system-wide initiatives

·  Be a library leader, using circulation experience to inform management decisions and ensure consistent, high-quality service

What you need:

·  A desire to work with the public; must be comfortable working with a diverse population of all ages and backgrounds, individually and in groups

·  Minimum of four years experience in customer service with some supervisory experience or training; preference for library circulation experience

·  Knowledge of current personal computer technologies, e.g. email systems, Internet, word processors, spreadsheet applications, desktop publishing, current operating systems, etc.

·  A valid driver’s license and the means to travel throughout Polk County

·  Bachelor's degree, or equivalent higher education or vocational training

Grade 17

Starting Salary: $24,231