POSITION TITLE:Intake and Assessment Practitioner

POSITION DESCRIPTION

POSITION TITLE:Intake and Assessment Practitioner

REPORTS TO:Family Relationship Services Manager

AUTHORISED BY:...... DATE:………………..

PURPOSE

The positionprovides comprehensive intake and post-ventionservices with potential clients of Centacare North Queensland. Through service activities such as intake, needs and safety assessments, supported referrals and inclusive service planning, the Intake and Assessment Practitioner will play a key role in client engagement as well as post-service evaluation of client outcomes.

KEY RESPONSIBILITIES

Coordinate and deliverIntake and assessment services at Centacare including pre-service safety screening and post-service follow up with clients in line with organisational protocols and funding body requirements
Provide information and resources to clients in a supportive and proactive manner, including community information sessions when required
Coordination of community resources available to staff and clients
Manage duty office calls as part of the roster system
Demonstrate a commitment to the mission of Centacare North Queensland, as well as the organisational and funding body goals.
Comply with legislative (including Workplace Health and Safety, Privacy and Equal Employment Opportunity) and Quality Management System requirements as well as participate in program and business planning.
Ensure intake and assessment services respond to organisational and funding body expectations, including services being accessible, responsive and respectful
Other duties as delegated by the Family Relationship Services Manager.

KEY PERFORMANCE INDICATORS

All agency community resources are managed effectively using appropriate systems.
Effective and efficient coordination of Intake and assessment will occur including liaison with relevant client services staff in a timely and accurate manner.
Clients are effectively engaged with programs, supports and resources according to identified needs, which is documented appropriately and in a timely manner
Clients are supported through their service engagement in a planned and responsive manner, including post-vention follow up to assess outcomes and future needs.
Tasks as delegated by the Family Relationship Services Manager are completed in a timely, efficient and effective manner.

SELECTION CRITERIA

Mandatory Selection Criteria

MSC1:Possession of a relevant degree or qualifications in the Social Sciences and experience in the social services sector.

MSC2:Ability to possess a Positive Notice for Child Related Employment (Blue Card and a yellow card exemption) fromthe Public Safety Business Agency (PSBA).

MSC3:

Key Selection Criteria

KSC1:Demonstrated knowledge of relevant legislation, funding body requirements and service delivery related to Centacare and its programs

KSC2:Highly developed interpersonal and communication skills including the ability to form effective working relationships with internal and external stakeholders

KSC3:Demonstrated experience or understanding of intake and assessment processes and engaging with complex and diverse clientele

KSC4:Demonstrated experience in the delivery of information and resources to small groups, the provision of written documentation such as reports, articles and correspondence.

KSC5:Highly developed organisational, time management and administrative skills along with competency in a range of computer applications including word, excel, publisher.

Desirable Selection Criteria

DSC1: Willingness and ability to work outside normal office hours as determined by the Family Relationship Services Manager

DSC2:Experience working as part of a large and multi-disciplinary team.

POSITION TITLE:Intake and Assessment Practitioner

This position has been accurately described, is current and has been explained by:

Centacare Representative:

...... Date:……../………./………..

Signature

Print Name: ………………………………………..

This position description is accepted with the full understanding of my obligations and authorities and I accept the responsibilities described herein:

...... Date:……../………./………..

Signature (Employee)

Print Name: ………………………………………...

Distribution:☐Signed original for employee personnel file

☐Copy to employee.

Service Engagement Flowchart: