Central Services Manager

The Board of Age UK Brighton & Hove (AUKBH) has a strategy for growth and to provide an increasing range of services to maximise the wellbeing of older people and enable them to maintain their independence, exercise choice and have a strong voice over the issues that affect their lives.

We are looking for a Central Services Manager to lead on the development and implementation of the systems and processes required to ensure the effective and efficient delivery of our activities and services.

Application process

Applicants should also complete and submit the Personal Information Form, which includes:

  1. Their full contact details;
  2. Two referees including a current or last employer;
  3. A list of their education, employment and volunteering history including dates.

Set out below is the person specification the Central Services Manager will need to successfully undertake the role. Applicants must provide the following:

  1. Example/s for each of the points on the person specification which demonstrates their ability, and each example must not exceed 250 words;
  2. A statement which outlines why they would like to be considered for the post, which should not exceed 600 words.

Applicants are also invited to complete the anonymous Equal Opportunities Monitoring Form.

Person Specification

Applicants must be able to demonstrate the ability to:

  1. Operate strategically with regards to the administrative needs of an organisation.
  2. Be an efficient and effective administrator
  3. Have a strategic understanding of the IT needs of an organisation and have a high level of IT literacy, particularly in relation to managing a database and in the use of spreadsheets and word processing
  4. Manage staff and volunteers
  5. Listen and communicate effectively both in both written and verbal forms
  6. Manage day to day HR issues
  7. Have well developed analytical skills
  8. Write effective documents including Board papers and minutes
  9. Be self-motivating, pro-active and a team player
  10. Manage a building and external contractors

Job Description

Title: / Central Services Manager
Responsible to: / The Chief Executive Officer and ultimately the Board
Hours: / Full time – 35 hours for an initial fixed term contract of 2 years subject to availability of funding. The post will involve some evening and weekend work. A time off in lieu system is operated. There is flexibility regarding when these hours are worked and they are subject to negotiation to fit in with personal circumstances.
Salary: / £22,465 - £25,384
Job Purpose: / To be the lynchpin for the effective delivery of activities and services. To provide management and implementation of the administrative systems and processes required to support a complex range of activities and services for older people, whilst also meeting the needs of funders. To work with the management team to ensure that these processes are embedded across the organisation and to ensure that staff, volunteers and trustees are supported effectively.

Principal Tasks

The Central Services Manager will report to the CEO and be part of the management team. They will manage and implement the administration, IT, communications, premises, health and safety, governance administration, human resources and management of contracts with external providers, as well as supporting a pool of administration volunteers. They will also line manage the Volunteer & Training Co-ordinator and the Customer Relations Co-ordinator.

Administration

Be a central hub to meet the administrative needs of the organisation

Work with the CEO to service the Board, including preparation of papers and producing minutes of meetings

Co-ordinate and plan for all of the organisations administrative requirements

Manage a team of administration volunteers

Information Technology

Manage the organisation’s IT requirements including hardware and software

Work with an external IT support contractor to ensure the best possible support is provided

Support the implementation of an effective, central data management system which meets the needs of all projects

Manage and co-ordinate a simple central filing and file access system

Communications

Manage the Customer Relations Co-ordinator who is responsible for managing reception and reception volunteers, supporting the activity groups that meet in the building and developing relationships with a range of stakeholders in order to develop greater brand awareness locally

Ensure the use of the Age UK brand across all publicity and co-ordinate the suite of publicity materials

Manage the website including activities that increase search engine optimisation

Be a central media contact

Human Resources

To manage the Volunteer and Training Co-ordinator who is responsible for the recruitment, induction, support and exit of volunteers across the organisation, as well as ensuring that volunteers and staff are getting the training they need

To co-ordinate the development and review of organisational policy and procedure

To a proactive approach to ensuring that all staff and volunteer records are kept up to date

To keep up to date with legislation as it affects the charity sector and to advise the CEO as to any changes required

Premises

To manage the maintenance of an effective and safe office base together with any other premises used by Age UK Brighton & Hove, ensuring effective client facing spaces are provided for

To manage work with external providers to ensure that premises are maintained, updated and safe

General

To undertake other duties as reasonably requested by Trustees.

Confirmation in post is subject to a six month probationary period.

Attend supervision and training as required.

Closing date

All applications should be submitted in Word format by e-mail to hard copy to the office at 29-31 Prestonville Road, Brighton BN13TJ no later than 12 noon on11th February. Interviews will be on 22nd February 2013.

Enquiries

If you would like an informal conversation about the post, please contact Kat Pearce at , or Paul Bramwell at or telephone 01273 720603.

Equal opportunities

Age UK Brighton & Hove warmly welcomes applications from people from all communities. To help us improve our recruitment practices, please complete and return the anonymous monitoring form.

Age UK Brighton & Hove is an equal opportunities employer and does not discriminate or pre-judge on the grounds of any individual characteristic. If any applicants require adjustments to the recruitment process please contact or telephone 01273 720603.

Age UK Brighton & Hove

Central Services Manager Recruitment – January 2013