Position: Waking Nights Support Worker

ROLE PROFILE

Position: Waking Nights Support Worker

Basingstoke Accommodation Service

Salary: £8.25 per hour (£20,602.80 fte)

(3 shifts on, shifts off)

Hours: 9pm till 9am

Normal Place of Work: Basingstoke Accommodation Service

Reporting to: Accommodation Services Co-ordinator

Key Responsibilities:

·  To oversee the safety of clients and running of the service during night hours. You will be required to be alert and attentive throughout the night and able to ensure any issues are dealt with effectively.

·  Ensure that clients have an individual Step plan, that their progress is monitored using an Outcomes Star as well as offering information, advice and guidance to support clients.

·  Ensure that you form and maintain a professional relationship with clients, acting as a role model whilst conducting yourself within the realms of professional boundaries and adhering to a style of working that will enable the clients to achieve independence.

·  To fully implement all SbS policies and procedures and abide by your responsibilities as detailed in the organisational policies and procedures.

·  To provide an integrated service to the client group by communicating key information about client and service issues across the team.

·  To participate in the planning and delivery of an accredited training program to ensure that all clients are equipped with key life skills, and have access to employment and educational opportunities.

·  To undertake the STEP worker induction and accreditation plan and to learn and evidence high standards of coaching and mentoring skills which empower and inspire young people to fulfill their aspirations.

·  To promote co-production and client involvement within every aspect of Foyer delivery and to work positively with young people to identify, encourage and utilise strengths and talents.

These key responsibilities are not necessarily an exhaustive list of duties but are intended to reflect the range of duties the post-holder will perform.

Person specification:
Knowledge, qualifications & skills required / Essential / Desirable
Empathy for and genuine interest in the welfare and talents of young people. / Yes
Knowledge of the issues affecting young people. / Yes
Understanding of and the ability to practice a client centred approach to working with young people, practicing anti discriminatory ways of working and the ability to employ Step by Steps equal opportunities policy. / Yes
Ability to apply consistent standards and to work on own initiative. / Yes
Ability to plan and prioritise work, and able to respond to time sensitive tasks. / Yes
Ability to work on own initiative in line with Policy and Procedure. / Yes
Good communication skills both written and verbal as well as the ability to maintain accurate records, written and computerised. / Yes
Possesses strong negotiating skills, and assertiveness. Has the ability to handle difficult situations and set and maintain boundaries whilst developing and maintaining positive working relationships with young people. / Yes
Possesses basic IT skills such as Microsoft Word, Excel, E-mail, Data inputting and internet. / Yes
Drive, enthusiasm, dynamism and a sense of humour. / Yes
Good knowledge of rights and responsibilities associated with different forms of occupancy agreements – particularly Tenancies and Licence agreements. / Yes
Possesses a ‘can do’ attitude and has a willingness to go ‘the extra mile’ in the pursuit of positive outcomes / Yes
Must be a car driver or have own transport / Yes
Competencies:
Communication / ·  Communicates in a way which motivates others and manages conflict effectively.
·  Is able to negotiate with clients and agencies in a positive way to achieve positive outcomes.
·  Is able to maintain composure and professionalism in demanding situations even under pressure.
Results Driven / ·  Is committed to delivering excellent outcomes for clients and has a tenacity to follow activities through to achieve maximum results.
·  Is proactive and willingly examines several different options to find the most effective route.
·  Has a genuine desire to improve and has empathy with the issues facing young people.
Relationship Building / ·  Is able to gain trust from others within the staff team.
Team Work / ·  Ability to apply consistent standards within team and be open and supportive with peers.
·  Willingly shares knowledge and experiences to improve and support others in team.
Planning and delivery of work / ·  Can prioritise workload effectively and within deadlines.
·  Has an enthusiasm to monitor and evaluate client progression to ensure positive outcomes.
·  Is able to project manage workload effectively, setting and reviewing objectives and ensuring milestones are met.
Responsiveness to change / ·  Has a willingness to identify and embrace change to the benefit of client group.
·  Is keen to examine own work practices to identify ways in which to continuously improve.
·  Remains abreast of organisational and external changes which may impact client outcomes.

HR/Recruitment/Havant/Support Worker Role Profile - June 2015