The Booth Centre, Operations Manager

Job Advert

The Booth Centre, Operations Manager

This is an exciting opportunity to take on a leadership role and join the management team at The Booth Centre as the Operations Manager.

The Operations Manager’s main areas of responsibility will be;

To manage the building within the agreed budget, including the utilities, IT and maintenance contracts. Responsible for planning, scheduling and reviewing maintenance work on a cost-effective basis.
To have responsibility for Health and Safety of staff and people who use the centre. Writing, implementing and reviewing policies, including fire assessments.
To recruit, train, support, and work alongside people who use the Centre to plan, evaluate and deliver a high-quality service in our kitchen/café.Coordinating the volunteers to manage all our donations and collections, and the cleaning and decorating of the Centre.
To deputise for the CEO and to support the CEO to deliver our strategic plan

The Booth Centre is an innovative, advice and activity based day centre for homeless people in Manchester. People who use the Centre are centrally involved in the planning, evaluation, and delivery of the service. The Centre is recognised nationally as a beacon of best practice.

Applicants will need experience of working in community development with a co-production/strength based approach, experience of building management, experience of managing budgets, and experience of managing staff. Applicants will need to have excellent organisational, communication and management skills. In addition, they will need to be positive, practical, enthusiastic, reliable, energetic, flexible,and willing to embrace our vision, mission and values which underpin all our work.

Applications from people with a personal experience of homelessness would be welcome but this is not a requirement.

Salary: £30,785 to £32,486 + 10% pension

Closing date for applications:

Sunday 23rd July 3pm

Visit date: Wednesday 26th July 2017

Interview date: Thursday 27th July 2017

The successful applicant will be subject to an enhanced DBS check

An application pack can be downloaded from our website

Booth Centre Operations Manager – Background Information

We are looking to recruit an Operations Manager to join our senior management team.

The Operations Manager’s main areas of responsibility will be;

To manage the building within the agreed budget, including the utilities, IT and maintenance contracts. Responsible for planning, scheduling and reviewing maintenance work on a cost-effective basis.
To have responsibility for Health and Safety of staff and people who use the centre. Writing, implementing and reviewing policies, including fire assessments.
To recruit, train, support, and work alongside people who use the Centre to plan, evaluate and deliver a high-quality service in our kitchen/café. Coordinating the volunteers to manage all our donations and collections, and the cleaning and decorating of the Centre. Helping to manage, develop, support and inspire our staff and volunteers to fulfil our aim of making the Centre a great place to work and volunteer.
To be involved in strategic work related to the Centre and across the city involving people who use the Centre.
To plan, schedule and review our HR systems. Including updating policies, maintaining records and communicating change to the staff, volunteers and people who use the centre.
Responsible for general procurement and ensuring we stick to a cost-effective plan.
To deputise for the CEO and to support the CEO to deliver our strategic plan

Applicants will need experience of working in community development with a co-production/strength based approach, experience of building management, experience of managing a budget, experience of managing staff. Applicants will need to have excellent organisational, communication and management skills. In addition, they will need to be positive, practical, enthusiastic, reliable, energetic, flexible, and willing to embrace our vision, mission and values which underpin all our work.

This is a permanent position. The core working hours are Monday to Friday 8am to 4pm. We offer 25 days holiday + bank holidays, rising to 30 days after 3 years. We pay 10% pension contribution for people who opt into the pension scheme. The post holder will need to be available to work on Christmas day with a day off in lieu.

The Booth Centre has an open-door policy and is extremely busy. While being a managerial role, there it is a requirement to work in a way which involves people in the centre and also support the front line team. The role will beboth demanding and varied, so the ability to multi-task and to be able to diffuse confrontational situations while treating people with respect is an essential requirement for all staff.The centre has strong values around co-production and working with a strength based approach which all workers are expected to embrace.

We would welcome applications from people who meet the person specification but also have a personal experience of homelessness, however, this is not a requirement.

The closingdate for applications isSunday 23rd July at 3pm and applications received after this time will not be considered. Shortlisted candidates will be required to spend a morning in the centre, from 8am to 1pm on 26th July. The aim of this is for the candidates to see the centre in operation and to talk informally to the people who use the centre, volunteers and staff. There will be an informal interview by members of our Advisory Group which is made up of people who use the Centre. There will also be a short computer test on the day of the visit. This is all part of the selection process. The formal interviews will be held on Thursday 27th July.

Booth Centre, Operations Manager

Job TitleOperations Manager

Scale£30,785 to £32,486 (equivalent to scale NJC pt. 35-37)

Pension10% contribution to personal pension

Hours40 Hours per week (core hours 8am to 4pm Monday to Friday)

Responsible to CEO

Responsible forKitchen Supervisor, Cleaner, volunteers/students

Main areas of responsibility

To manage the building within the agreed budget, including the utilities, IT and maintenance contracts. Responsible for planning, scheduling and reviewing maintenance work on a cost-effective basis.
To have responsibility for Health and Safety of staff and people who use the centre. Writing, implementing and reviewing policies, including fire assessments.
To recruit, train, support, and work alongside people who use the Centre to plan, evaluate and deliver a high-quality service in our kitchen/café.Coordinating the volunteers to manage all our donations and collections, and the cleaning and of decorating the Centre.
To deputise for the CEO and to support the CEO to deliver our strategic plan

Team leadership

Management responsibilities for the kitchen supervisor, cleaner and Vincentian volunteer
To support and lead the buildingand maintenance volunteer team
To plan, schedule and review building maintenance and decoration, as well as the collection and organising of donations, the cleaning of the centre and the running of the centre café
To involve your team and the people who use the centre in the planning, evaluation, and delivery of services
To deliver on agreed targets and produce required reports on progress

Building Management

To ensure the safe and smooth running of the Booth Centre and in particular to have responsibility for health and safety, fire safety and food hygiene standards
To arrange the building and equipment repairs, liaising with contractors and sourcing quotations
Manging various contracts around kitchen maintenance, IT, pest control, lift maintenance and many more to ensure the building is covered in case of emergency
To carry out all necessary risk assessments and building checks and to record these accurately
To ensure a high standard of cleanliness in the centre and to manage the centre’s cleaner and the voluntary cleaning team

To organise the centre’s HR systems, including liaising with our HR support company, updating policies and maintaining records
Helping to manage, develop, support and inspire our staff and volunteers to fulfil our aim of making the centre a great place to work and volunteer

Strategic work

To assist the CEO in delivering the centre’s Strategic Plan
To deputise for the CEO
To take a leading role in internal and external strategic meetings and to involve people who use the centre in a central way
To assist in the management of the centre and the programme of work, particularly;
To ensure the security of the volunteers, staff, the centre and people who use the centre
To ensure adequate staffing levels at all times
To ensure health and safety and hygiene standards are adhered to
To ensure that the centre is run in accordance with polices and procedures

General

To attend regular supervision sessions and staff meetings
To attend other meetings and training as requested by the CEO
To undertake any other duties as requested by the CEO
To carry out the above duties in a way which accords with the centre’s vision, mission and values, policies and practice.

Booth Centre, Operations Manager Person Specification

Experience

Experience of service development and continuous improvement.

Experience of management and leadership including line management of staff.

Experience of volunteering and of managing and supporting volunteers

Experience of dealing with safeguarding issues and knowledge of the relevant legislation and good practice.

The ability to take a lead and to be confident, focused, and resilient when dealing with difficult situations.

Tact and diplomacy and an experience of handing complaints.

Experience of holding and controlling budgets

Experience of establishing, developing, and maintaining effective working relationships with voluntary and statutory partners.

Experience of working with people with complex needs, including homelessness, drugs, alcohol, and/or mental health problems

Experience of working in a drop-in environment

Experience of working in an empowering way with people

Skills and Knowledge

Ability to both lead and work as part of a team which includes people who use the Centre, staff, volunteers, and trustees,using a collaborative approach.
Excellent relationship-building skills and the ability to inspire and motivate others.
An ability to initiate, manage, direct, and implement changes in practices, procedures, and organisational structures.
A commitment to assuring best practice in service provision

Ability to organise and prioritise work

A knowledge of health and safety and HR legislation
An ability to communicate effectively on different levels both verbally and in writing.

High levels of competency in using Outlook, Word, and Excel and experience of managing IT systems.
Commitment to the centre’s Vision, Mission and Values and willingness to work within policies and guidelines

Work Related Circumstances

Willingness to work the core hours (Monday to Friday 8am to 4pm) and to be punctual and reliable
Willingness to work on Christmas Day
Willingness and ability to undertake practical tasks including cleaning, cooking, lifting, decorating etc as required
Willingness to attend occasional evening or weekend activities

Application for employment

Post Operations Manager

Closing DateSunday 23rd July 3pm

Applications received after this time will not be considered.

Applications should be emailed to and receipt will be acknowledged if you are short listed you will be asked to sign the application at the interview

Personal Information

Surname
Other Names
Address
where we can write to you
Contact Telephone numbers
Daytime
Home
Email address

2. Qualifications

Please give details of your qualification (Academic and /or professional)

Date / Qualifications / Level

3. Employment History

Please give details of past and present work. This can be paid work, voluntary work or work at home. Start with the most recent.

Details
Including employer, job title, main areas of work and reason for leaving. / From / To

4. Training

Please give details of any training you have undertaken – including short courses.

Date / Details

5. Start Date

When would you be available to start?

6. Supporting Information

Please use this space for additional information in support of your application. Try to show how you meet the criteria outlined in the person specification. You may make this section a maximum of 2 A4 pages (any additional information will be deleted before it is given to the selection committee), minimum font size12pt.

7.References

Please give the names and addresses of two people to whom references can be made. Please indicate the capacity in which they know you. One referee must be your present or last employer. References will be taken up for all short listed applicants before the interviews.

Name
Address
Telephone No.
Email address
Relationship to you
Name
Address
Telephone No.
Email address
Relationship to you

8. Criminal Record

This post is subject to an enhanced DBS check as it will involve work with vulnerable adults. Disclosure of convictions will not automatically discount you from interview or appointment.

Do you have any convictions?
If yes – please attach a file marked “Amanda Croome - private and confidential” detailing the convictions(s) together with any information which you believe relevant and attach it with your completed application form.

9. Declaration

I confirm that the information given on this form is true and correct to the best of my knowledge and belief.

Signed / Date