Introduction:
Below Information is only a basic guide in order to establish a successful SIP Registration of a Polycom SoundStation® IP or SoundPoint® IP and may vary depending on the Version of Call Manager used and the SIP Software running on the Polycom Devices.
Below has been tested on a Cisco Call Manager© 5.1 and Polycom® Devices running the 3.1.2 SIP Software.
Please be aware that Polycom® does not give any support in order to register their SIP Devices to a 3rd Part solution.
More Information for basic configuration on a non supported 3rd Party Platform can be found here
Additional Tests:
A= Polycom SoundStation® IP 6000
B= Cisco IP Communicator© 7.0
C= X-Lite© Sip Soft phone 3.0
· B calls A, A holds the call and calls C. C Answers and A can retrieve the original call with A
· A has a call forward via the Phone menu to C. B calls A and the call shows on C that it comes from B. A has a missed Call.
· A has a call forward via the CCM© to C. B calls A and the call shows on C that it comes from B. A has a no visual Indication about the call forward.
· A has call forward after time via the CCM© to C. B calls A and the call forwards after time to C. A shows a missed Call
· B calls A. A rejects the call and B receives fast busy
· A calls B. A then starts a conference and calls C. A,B and C are all in the Conference.
· A calls B. In A’s Display it shows B’s Name and Extension. B only shows incoming call with Extension of A.
· B calls A. In A’s Display it shows B’s Name and Extension. B shows whilst ringing A’s alerting Name and when connected the Display (internal Caller ID) is shown.
Configuration Example:
On the Cisco Call Manager© click on User Management and select End User
Step 1: Add New User
The User ID can reflect the SIP Extension that will be assigned to the Polycom SoundPoint® IP or SoundStation® IP.
If the Customer uses Active Directory or does not want to use numerical User ID’s a alpha numerical entry (name etc) can be created.
· A minimum 5 Digit Password must be used. This Password is only used CCM© internally
In above example 12345 is used.
· The same Value is used for the PIN.
The Pin is the authentication Password used on the SoundStation® IP or SoundPoint® IP Phone.
· The Last Name Entry is used to identify this User and is mandatory
Once above is added click on the Save Icon to store the information.
This must be repeated for every SIP Extension that will be added to the Cisco Call Manager© 5.1.
On the Cisco Call Manager© click on Device and select Phone
Click on Add New and select a Third Party Sip Device and click on Next to proceed
Add the Mac Address of the SoundPoint® IP or SoundStation® IP Phone and ensure that you select the Phone Button Template as highlighted and the Owner User ID should reflect the SIP DDI that you have above assigned to the User.
Then choose the Device Security Profile, SIP Profile and the Digest User as highlighted below and press save to store this Information within the Cisco Call Manager©.
Click on Add a new DN Button in order to assign the Selected SIP Extension
Add the desired SIP Extension and add the Alerting Name
The Display (Caller ID) and ASCII Display (internal Caller ID) is a feature that displays the added entry on Cisco© Phones when they receive a call from a Polycom SoundStation® IP or SoundPoint® IP.
After this finalize this process via clicking on the Save Button.
Configuration on the Polycom® Phone Menu:
· Press the Menu Button
· Choose (3) Settings
· Choose (2) Advanced
· Password is 456
· Choose (1) Admin Settings
· Choose (2) SIP Configuration
· Select Server and add the IP Address of the Cisco Call Manager©
Confirm this selection and scroll down to Line1:
· Enter a Display Name
· Add the SIP Extension that was added within the Call Manager Menu as the Address
· Add the SIP Extension that was selected as the Username within the Call Manager User Menu as the Auth User ID
· Add the 5 digit Auth Password that was selected as the PIN Entry within the Call Manager User Menu.
· Optional add a Label that will be displayed next to the Line Key
· Press exit until the Prompt comes to save the Settings and the Phone will reboot after this
Configuration via the Polycom® Phone Web interface:
Line Settings:
Sip Server Settings:
A successful registration is shown in the Device – Phone selection.
The search result can be limited to SIP Devices only:
Trademark Information
Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and
various countries. All other trademarks are the property of their respective companies.