SAVE THE CHILDREN
INTERNATIONAL PROGRAMS
ROLE PROFILE
JOB TITLE: Information and Communications CoordinatorTEAM/PROGRAMME: Syria Response Office / LOCATION: Amman, Jordan
GRADE: TBC / TYPE OF ROLE: 12 months
CHILD SAFEGUARDING:
Level 3: the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.
ROLE PURPOSE:
The role of the Information and Communications Coordinator is to deliver vital information and communication products in emergency responses that enable excellent media and fundraising activities for Members and across Save the Children International.
The post holder will prepare communications outputs such as situation reports and dashboards, lead on information management tasks, and ensure smooth flow of information from the Syria Response main office, the Area Offices, and the wider Save the Children organisation. The post holder will also be expected to mentor and/or capacity build incoming and existing country programme staff. In this role, the post holder should be able to move projects forward with limited in-country support.
SCOPE OF ROLE:
Reports to: Advocacy, Media and Communications Manager
Staff directly reporting to this post: None
Budget Responsibilities: None
KEY AREAS OF ACCOUNTABILITY:
Programme Support
· Lead information and communication flows between emergency responses and a variety of internal and external stakeholders (including situation reports)
· Produce accurate, clear and consistent information and communication outputs relating to emergency situation and Save the Children’s emergency response – including dashboards and factsheets.
· Build the capacity of country programmes through delivering training of in-country communications or programme on information management and communication skills, mentoring communications staff throughout a response and recruiting/inducting new resources in-country as required.
· Ensure that the relevant documents are made available on internal communications systems (OneNet, dropbox, and news bulletins)
· Ensure that progress of the response is communicated frequently to all staff of the Syria Response Office through an internal newsletter/bulletin.
· Provide support to the media and communications team on key moments as required
· Develop relationships with partner NGOs and be able to obtain information on current responses and contexts.
· Ensure that the minimum standards of humanitarian relief are maintained in accordance with the Sphere Charter and Red Cross Code of Conduct.
· Identify learning and training opportunities for Save the Children staff and partners and work as a mentor and role model for less experienced staff
General
· Comply with Save the Children policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
· Help be responsible for the security of all staff. Ensure that the security, health and well-being of staff are ensured and staff management and other processes and policies and systems reflect Save the Children's principles of equity and fairness.
· To perform such other responsibilities as agreed with your line management.
SKILLS AND BEHAVIOURS (our Values in Practice)
Accountability:
· Holds self-accountable for making decisions, managing resources efficiently, achieving results together with children and role modelling Save the Children values
· Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
· Creates a managerial environment in-country to lead, enable and maintain our culture of child safeguarding
Ambition:
· Sets ambitious and challenging goals for self and team, takes responsibility for own personal development and encourages team to do the same
· Widely shares personal vision for Save the Children, engages and motivates others
· Future oriented, thinks strategically and on a global scale
Collaboration:
· Builds and maintains effective relationships, with own team, colleagues, members, donors and partners
· Values diversity, sees it as a source of competitive strength
· Approachable, good listener, easy to talk to
Creativity:
· Develops and encourages new and innovative solutions
· Willing to take disciplined risks
Integrity:
· Honest, encourages openness and transparency
· Always acts in the best interests of children
QUALIFICATIONS AND EXPERIENCE:
Essential
· Experience of working overseas in humanitarian programmes
· Education to BSc/BA/BEng level in a relevant subject or equivalent field experience
· Experience of leading communication activities (including information management) in a challenging environment
· Excellent relationship building skills in order to work for limited periods within programmes under pressure of running emergency responses
· An initiative-taking, proactive, inspiring attitude with the ability to manage and prioritise an unpredictable workload and solve problems quickly with limited support
· Excellent IT skills, especially in Microsoft Word
· Excellent understanding of ‘head office’ communication and information needs across fundraising, media and campaigning activities.
· Strong influencing skills
· Politically and culturally sensitive with qualities of patience, tact and diplomacy
· The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.
· Commitment to the aims and principles of Save the Children. In particular, a good understanding of Save the Children mandate and child focus and an ability to ensure this continues to underpin our support
· Fluency in Arabic and English
· Excellent writing skills in English
· Experience or knowledge of working and living in relevant regions/contexts
Additional job responsibilities
The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.
Equal Opportunities
The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.
Child Safeguarding:
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
Health and Safety
The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.
Date of issue: August 23, 2017 Author: SK, Syria Response Director
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