Mount Carmel Mission Statement and Guiding Behaviors

POSITION DESCRIPTION

POSITION TITLE:
Chief Medical Officer, MCMG / DEPARTMENT:
Mount Carmel Medical Group
JOB CODE:
M0140 / REPORTS TO:
MCHS Chief Clinical Operations Officer
DATE ISSUED:
7/2012 / SUPERVISES:
MCMG Physicians
DATE REVISED:
2/2014 / MATRIX REPORTING RELATIONSHIPS:
Dyad relationship with President & COO, MCMG

Mount Carmel Mission Statement and Guiding Behaviors

Mission: We serve together in Trinity Health, in the spirit of the Gospel, to heal body, mind and spirit, to improve the health of our communities and to steward the resources entrusted to us.

The Guiding Behaviors set the expectation for how we work together in living our Mission and Core Values. They are:

·  We support each other in serving our patients and communities.

·  We communicate openly, honestly, respectfully and directly.

·  We are fully present.

·  We are all accountable.

·  We trust and assume goodness in intentions.

·  We are continuous learners.

Job Summary

·  In accordance with the Mission and Guiding Behaviors; the Chief Medical Officer (CMO) of Mount Carmel Medical Group (MCMG) ensures that high quality, service-oriented patient care is delivered by Medical Group physicians on a consistent basis in accordance with evidence based “best practice” models. This is a senior leadership position, serving as a member of the MCMG executive management team and as an ex-officio member of the MCMG Governance Council. The CMO has shared responsibility for the recruitment, engagement and retention of providers. The success in the delivery of patient services within the group practice requires that the CMO ensures compliance with MCMG and MCHS practice standards while always considering opportunities to provide coordinated care throughout the organization. The CMO has primary responsibility for clinical issues pertaining to the delivery of patient care services, patient satisfaction and quality at the practice level. This responsibility requires a close working dyad relationship with the President & Chief Operating Officer of MCMG. Also requires close working relationship with CMO of MCHS, Directors of Operations, Practice Managers and other members of the leadership team.

·  Identify, lead and embrace change.

·  Create and develop physician leadership opportunities and training programs for current and future physician leaders

·  Clinical Integration- local, state and national level

·  Develop and manage employer health care, eg. JPMC clinics

·  Develop and implement population health management initiatives, eg. ACO contracts, Walgreens, CNP's

·  Develop and manage CHE-Trinity interaction regarding clinical and operational initiatives and standards

Job Qualifications (Knowledge, Skills, and Abilities)

·  Education: Graduate from accredited medical school.

·  Licensure / Certification: Board certified physician in a primary care or related sub-specialty area. Active state medical license.

·  Experience: Licensed physician with at least seven years history of medical practice

·  Effective Communication Skills

·  The Medical Director must have strong leadership skills and develop a close, collaborative working relationship with the Senior Vice President- Chief Transformation Officer of Mount Carmel Health System (MCHS), a functional dyad relationship with the MCMG President & Chief Operating Officer and a working relationship with Directors of Operations and other senior members of the MCMG and MCHS management teams.

·  Demonstrated clinical practice leadership experience.

·  Demonstrated leadership and management skills, including effective problem-solving skills, action orientation and ability to manage complex relationships.

·  Excellent communication and negotiation skills.

·  Demonstrated commitment to group practice and health care system values

Essential Responsibilities

Service Excellence

·  Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service.

·  Holds self and others (Associates, Physicians and Volunteers) accountable for exhibiting each of the Mount Carmel Service Excellence Behavior Standards. This includes, but is not limited to, celebrating excellence in behavior and approaching anyone with courtesy and respect who is not demonstrating Service Excellence and owning and resolving Service Recovery concerns.

Leadership Competencies

·  Leadership Competencies are the required skills, knowledge and attributes of leaders. They are principles that guide leaders toward the performance and accountabilities expected of them every day.

·  Define and share a strategy and vision.

·  Align resources toward achievement of UEM results.

·  Grow and sustain the UEM.

·  Identify, lead and embrace change.

Job and Technical Competencies

·  Establishes a close, effective working relationship with physician leaders, President & COO, MCMG, Directors of Operations and Practice Managers to ensure excellent quality of patient care and service.

·  Serves as the primary physician liaison with MCHS, PHO and MediGold on clinical initiatives. Partners with President & COO, MCMG to set strategy for MCMG in collaboration with those entities in order to ensure organizational success.

·  Sets and communicates performance, service standards and expectations to physicians and practice staff. Addresses behaviors that are not supportive of MCMG goals in a timely manner.

·  Oversees quality assurance, peer review and care management activities of MCMG.

·  Collaborates with the MCMG President & Chief Operating Officer to recruit, engage and retain physicians and other care providers.

·  Establishes and communicates regular information about practice goals, initiatives and policies.

·  Evaluates the performance of physicians with respect to adherence to practice standards on items such as patient access, productivity, patient and colleague satisfaction and quality measures.

·  Provides recommendations on physician incentives related to clinical performance.

·  Coaches and mentors physician leaders and management colleagues.

·  Educates/trains and/or orients physicians on specific patient care protocols and service standards.

·  Maintains professional growth and development through attendance and participation in seminars and workshops.

·  Meets population specific and all other competencies according to department requirements.

·  Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients.

·  Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system.

·  (For nursing leadership) Models and promotes professionalism in nursing practice within the model of the ANCC Magnet Recognition Program®.

Other Job Responsibilities

·  Monitors practices' operational and clinical performance with President & COO, MCMG and Directors, Operations. Creates corrective workplans if physicians and/or practices are not meeting targets.

·  Leads and develops successful implementation of clinical service initiatives.

·  Tracks adherence to group practice standards.

·  Coordinates and communicates clinical practice and procedure changes.

·  Reviews customer satisfaction surveys and develops action plans as appropriate.

·  Manages patient complaint evaluation and follow-up process.

·  Oversees provider scheduling and staffing to ensure excellent patient care and service.

·  Ensures quality control and HIPAA compliance.

·  Works collaboratively with management staff to review physician productivity and other practice benchmarks

·  Works with the MCMG Governance Council and Executive leadership team in establishing annual goals and objectives.

·  Serves as a role model and projects a positive image of MCMG to faculty, patients, visitors and staff.

·  Adjusts his/her leadership style to the specific needs and talents of physician leaders and practice management colleagues.

·  Responds effectively to patient and clinic managers' needs.

·  Communicates effectively with physician providers in order to positively affect behavior and institute new policies and procedures related to the physician practices.

·  Applies the principles of continuous quality improvement to the work processes.

·  Responsible for compliance with Organizational Integrity through raising questions and promptly reporting actual or potential wrongdoing.

·  All other duties as assigned.

EQUIPMENT: This section requires a response of Yes or No from drop down box.
Radiation: SelectYesNo Electrical: SelectYesNo YesNo
Chemical: SelectYesNo Mechanical: SelectYesNo
KEY TO FREQUENCY CODES for Physical Requirement Sections: This section requires a numerical response from drop down box.
1 = Up to 33% of the time 3 = Over 66% of the time
2 = From 33% - 66% of the time 4 = Not Applicable
PHYSICAL REQUIREMENTS
Sitting: Select1234 Balancing: Select1234
Standing: Select1234 Reaching Overhead: Select1234
Walking: Select1234 Grasping: Select1234
Ability to be Mobile: Select1234 Keyboarding : Select1234
Bending: Select1234 Pinching: Select1234
Kneeling/Crawling: Select1234 Twisting: Select1234
Stooping: Select1234 Climbing: Select1234
Turning/Pivoting: Select1234 Pulling: Select1234
Working Above Shoulder Level: Select1234
Pushing: Select1234 Maximum Weight: Select0 - 20 lbs21 - 34 lbsEqual to or greater than 35 lbs
Lifting: Select1234 Maximum Weight: Select0 - 20 lbs21 - 34 lbsEqual to or greater than 35 lbs
POTENTIAL EXPOSURE: This section requires a response of Yes or No from drop down box.
Blood / Body Fluid Contact: SelectYesNo Humidity: SelectYesNo Temperature: SelectYesNo
Air-borne Pathogen: SelectYesNo Chemicals (Fumes / Burns): SelectYesNo Dust: SelectYesNo
Radiation: SelectYesNo Vibrations: _SelectYesNo Noise: SelectYesNo
Personal Protective Equipment: This section requires a response of Yes or No from drop down box.
Gloves: SelectYesNo Shoes: SelectYesNo Goggles: SelectYesNo Aprons: _SelectYesNo
Masks: SelectYesNo Head Covering: _SelectYesNo Gowns: SelectYesNo
Emotional / Psychological Factors: This section requires a response of Yes or No from drop down box.
Trauma: SelectYesNo Grief: SelectYesNo Death: SelectYesNo Public Contact: SelectYesNo Deadlines: SelectYesNo

This job description is intended to describe the general content of and requirements for the performance of this job. It is not to be considered an exhaustive statement of duties, responsibilities, or requirements.

Reviewed and Approved by: / Sloan Albert
Title: / President & COO Mount Carmel Medical Group
Date: / 6/19/2012
Compensation: / Jessica Kevelder
Title: / HRIS/Compensation Support Specialist
Date: / 7/20/2012