SERVICE COORDINATOR (CARE)

Maternity Cover

Age UK Lincoln & Kesteven is a local independent charitable organisation and part of the Age UK Brand Partnership. Our organisation has been providing services and support to people aged 50 and over in the Lincoln City and surrounding areas for over 55 years, ensuring that they get the most from life.

Our vision and mission statement drive everything we do.

Our vision

A world in which older people flourish.

Our mission

To improve lives of older people.

Our values underpin our work:

We enable people to live independently and exercise choice.

We ensure that the older person’s voice is heard.

We are innovative, results driven and constantly deliver for older people.

We care for the individual.

We are authoritative, trusted and quality-orientated.

If you are motivated by our values, vision and mission statement, want to be part of a fast growing, forward thinking and friendly organisation please read on.

Job Description

Job Title:Service Coordinator (Care) – Maternity Cover

Location:Office based at Park Street Lincoln LN1 1UQ with occasional community work

Hours of work:35 Hours per week

Responsible to:Care Services Manager

Job Purpose/Role:Ensure that Age UK LincolnKesteven’s service meets the fundamental standards and outcomes of the Care Quality Commission, together with assisting in the efficient running of the Services department.

Main Tasks:

  • Assisting in the selection and recruitment of Home Care Assistants across the Lincoln & Kesteven area
  • Assisting with inductions and training of Home Care Assistants
  • Deliver and assess The Care Certificate (Approved Assessor Training will be provided)
  • Continuing assessment and supervision of Home Care Assistants
  • Develop Care and Support Plans in conjunction with clients and their families accessing the service
  • Provide ongoing reviews and assessments to clients accessing the services
  • Empower clients to make their own choices, and reflect this in their care and support plans
  • Allocate appropriate Home Care Assistants to deliver the highest quality of care to clients
  • Organise rotas; ensuring they are consistent and cost effective
  • Respond to day to day changes in care delivery
  • Confirm completion of work to ensure accurate accounting using rostering systems
  • Maintain open and honest lines of communication with clients and Home Care Assistants at all times
  • Participate in regular audits of service and administration
  • Work with the Management team to ensure documentation for service is current and effective at all time; always looking to ensure the most effective and efficient administration processes are encouraged
  • Act as a Safeguarding Champion for the organisation

Person Specification

E / Essential
D / Desirable
A / Application Form
I / Interview

EXPERIENCE

Characteristic / E / D / Assessment
Evidence of working independently and with a degree of autonomy / √ / A/I
Previous experience in a health or social care setting / √ / A/I
Evidence of face-to-face customer experience. / √ / A/I
Evidence of leading a team / √ / A/I
Evidence of good understanding of social care provisions. / √ / A/I
Experience in working unsupervised / √ / A/I

KNOWLEDGE

Characteristic / E / D / Assessment
Awareness and appreciation of the needs of a person at risk. / √ / A/I
Knowledge of the Care Quality Commission and how it regulates Personal Care Services / √ / A/I
Excellent two-way communication skillswith proven ability to communicate effectively both verbally and in writing and liaise effectively with people at all levels and from a variety of cultural backgrounds. / √ / A/I
Evidence of competing risk assessments and ongoing review of them / √ / A/I
Excellent timekeeping / √ / I
Ability to follow lone working procedures / √ / A/I
Evidence of presentation skills, either as training or as information sharing/networking opportunities / √ / A/I

PERSONAL QUALITIES

Characteristic / E / D / Assessment
Genuine care, compassion, and respect for others / √ / I
Reliable and good time management skills / √ / I
Enthusiastic and self-confident with a flexible and ‘can-do’ attitude / √ / I
Communicate effectively, having the ability to understand & be understood – verbally and written / √ / A/I
Ability to work effectively alone and as part of a team / √ / A/I
Effective organisational skills and ability to multi task / √ / A/I
Solution focused / √ / A/I
Willing to accept instruction and responsibility / √ / A/I
Understanding the importance of and commitment to confidentiality. / √ / AI
Commitment to providing a person centred service. / √ / A/I
Self-motivated and able to inspire others / √ / A/I
Flexible, cooperative, approach to work. / √ / A/I
Ability to work as part of a fast paced, dynamic team / √ / A/I
Professionalism at all times / √ / A/I

EDUCATION & QUALIFICATIONS

Characteristic / E / D / Assessment
Good standard of general education. / √ / A/I
Educated to a Level 3 NVQ or equivalent / √ / A/I
Evidence of continuing personal development / √ / A/I
Evidence of level 2 NVQ (or equivalent) or higher in Health & Social Care / √ / A/I
Willingness to complete Care Certificate Assessor Training / √ / A/I

OTHER REQUIREMENTS

Characteristic / E / D / Assessment
Full use of road worthy car with current full driving licence.(Business Insurance is essential) / √
Satisfactory DBS check. / √
Willingness to work on weekends or in the evening should the business require so / √

Conditions of Employment

Receipt by us of two satisfactory references. (One reference must be a professional reference from your last employer. Neither referee may be related to you).

Receipt of proof of your right to work in the UK.

A satisfactory enhanced certificate issued by the Disclosure and Barring Service.

Probationary Period

This post is subject to a three month probationary period.

Driving Licence & Car Documents

You must provide your driving licence, valid car insurance stating business use and a valid MOT certificate (where applicable).

Human Resources Department Service Coordinator (Care)September 2017