MARK MATSON

5411 SW 4th Pl. • Gainesville, FL 32607 • Phone (352) 374-7219 • Cell (352) 359-2546 •

EDUCATION

UNIVERSITY OF FLORIDA, Warrington College of Business

Master of Science in Business Administration – Decision & Information Sciences, December 2004

Gainesville, Florida

Concentration: Information Technology

GPA: 3.5/4.0 (While working 15-20 hours per week)

Relevant Business Technology Coursework:

  • Management Information Systems
/
  • Telecommunications & Network Security

  • Advanced Systems Design and Development
/
  • Business Database Design

  • Data Analysis and Decision Support
/
  • Managerial Quantitative Analysis

Coursework covered areas such as: Use Cases, UML, SDLC with Object-Oriented Analysis and Design, Data Mining, DBMS, Network Protocols, and Electronic Commerce

STETSON UNIVERSITY

Bachelor of Business Administration, May 2003

DeLand, Florida

Major: Computer Information Systems

GPA: 3.2/4.0 (While working 25-30 hours per week)

WORK EXPERIENCE

Software Tester/Quality Assurance, Gleim Publications, Inc. July 2004 to Present

Gainesville, FL

  • Performed analysis on test preparation software to ensure quality and merit of products before final release to the public
  • Ran controlled scenarios designed to ascertain integrity and durability of software programs in order to maintain a competitive advantage

PeopleSoft Reporting Analyst Intern, UF BridgesMay 2004 to August 2004

Gainesville, FL

  • Created queries and reports using Cognos Query and Impromptu for use by the University of Florida’s students, staff, and faculty to replicate legacy system reports
  • Wrote requirements and testing procedures using TestDirector to be used for future object integration

Database Assistant, University Press of Florida September 2003 to December 2003

Gainesville, FL

  • Interviewed employees and followed up on requests in order to develop solutions throughout departments within the company to be implemented into the database
  • Contributed to an ongoing normalization process of the database from the obsolete legacy system to a contemporary data management structure

Customer Service Representative, ConvergysSeptember 2002 to May 2003

Lake Mary, FL

  • Employed with the Technical Support Solutions of the Customer Management Group
  • Responsible for providing customer support on desktop applications, modems, high speed cable data, and resolution for billing issues

SKILLS

Operating Systems: Windows 95, 98, Me, XP, and NT

Programming/Web: Java, C++, C#, JavaScript, VBScript, HTML, SQL, ASP

Software: Microsoft Word, Excel, Access, Powerpoint, Outlook, FrontPage 2000, Project 2002, Visual InterDev 6.0, SQL Server, Visio, Macromedia Dreamweaver 4, Flash 5, Fireworks 4, Symantic Java Café, Quickbooks Pro, SAP R/3, Visual Studio.NET, Cognos Query, Cognos Impromptu, Mercury Test Director 8.0