REPLACEMENT POLICY

Read Right Systems provides everything you need to start your Read Right® project. But what happens if books get lost, if you run out of student folders, if your books wear out, etc.? This document is your reference sheet for knowing what our policies are regarding replacement of the items you have in your library and support materials. Generally, we guarantee our materials and equipment for a reasonable time, and we provide the ways and means for you to replace them after the guarantee period has expired or if they are lost.

OFFICE SUPPLIES

Binders, file folders, and other office supplies can be purchased from us or from our vendor. We provide a price list and vendor information.

COPYRIGHTED PAPER ITEMS

The Read Right Data Management Portal has a Resource folder that provides you with electronic copies of all the copyrighted consumable paper materials that are used in implementing the Read Right project. You have permission to make additional copies of the materials for use only in your Read Right project.

The Read Right Tutor Manual and the Read Right Trainer Manual may not be reproduced in whole or in part. Your tutors and trainers are licensed to use the manuals for the duration of your project. If you discontinue the project, the manuals must be returned to Read Right Systems.

STUDENT FOLDERS

Read Right Systems provides 144 student folders with each library. Additional folders can be purchased from Read Right Systems in lots of 24.

LIBRARY BOOKS

The books in the library are sufficient in number for four tutors to tutor up to five students each even if all students are in the same range. Clients can purchase additional books at retail price. Available titles and prices can be listed by range and are provided upon request. Replacement copies of lost books can also be purchased from Read Right Systems.

RECONCILING THE PACKING LIST

Any titles that appear on the packing list and are not included in the shipment will be sent separately. Claims of missing books must be made within 30 days of arrival of the library.

LIBRARY BOOK REPLACEMENT

For up to three months after the first week of Project Start-Up, Read Right Systems will replace books that are unusable due to flaws in manufacturing. (Examples include pages that fall out due to poor binding or pages that are printed upside down.) Simply return the book and a replacement book will be sent. Read Right Systems reserves the right to determine whether there exists a defect in manufacturing. We are not responsible for normal wear and tear and/or abuse to the books by the students. Replacement books to replace those damaged due to abuse or normal wear and tear can be purchased from Read Right Systems at the current book price.