Inspection guide – Betting (off-course ie betting shops)
This template may assist authorised local authority officers with their compliance visits. It provides a list of the matters which are provided for as premises licence mandatory and default conditions. Additional conditions attached by the licensing authority can be added to this list. It also outlines further requirements set out in the legislation and within the codes of practice issued by the Gambling Commission. Section 153 of the Gambling Act 2005 requires Licensing Authorities to exercise its functions in accordance with relevant codes of practice and those listed in this template aim to ensure that gambling is fair and safe for all.
A simple risk rating system has been added for you to use or amend to your own requirements. Compliance is indicated by ticking the ‘Yes’ box and the overall score can be used to inform an inspection plan if desired.
Premises name and addressPremises person(s) present
Authorised Officer(s)
Signature of Authorised Officer(s)
Date and time of the assessment
Premises licence condition / Comment
Premises Summary Display
Summary of the terms and conditions of the premises licence shall be displayed in a prominent place within the premises (mandatory condition – SI 2007 / 1409). / Yes / 0
No / 10
Plan
The layout of the premises shall be maintained in accordance with the plan (mandatory condition - SI 2007 / 1409). / Yes / 0
No / 10
Lottery Tickets
Betting premises cannot be used for the sale of tickets in a private lottery or customer lottery. This licence condition specifies that tickets cannot be sold for any lotteries that are prohibited. The National Lottery Regulations 1994 (S.I. 1994/189) prohibits National Lottery tickets being sold in betting premises. Therefore, National Lottery tickets are specifically prohibited from being sold. (mandatory condition - SI 2007 / 1409). / Yes / 0
No / 10
Under 18 Notices
A notice stating that no person under the age of 18 is permitted to enter the premises shall be displayed in a prominent place at every entrance to the premises (mandatory condition - SI 2007 / 1409). / Yes / 0
No / 10
Access Between Licensed Premises
Access to the premises shall be from a street or from other premises with a betting premises licence. Apart from this there must be no direct access between the premises and other premises which are used for the retail sale of merchandise or services (mandatory condition - SI 2007 / 1409). / Yes / 0
No / 10
Premises Use – Any Other Purpose
The premises shall not be used for any purpose other than for providing facilities for betting apart from anything permitted under the Gambling Act 2005 and having an ATM, permitted visual/sound apparatus and permitted publications (mandatory condition - SI 2007 / 1409). / Yes / 0
No / 10
ATM Location
Any ATM made available for use on the premises shall be located in a place that requires any customer who wishes to use it to cease gambling at any gaming machine in order to do so (mandatory condition - SI 2007 / 1409). / Yes / 0
No / 10
Apparatus – Sounds and Visual Images
No apparatus for making information or other material available in the form of sounds or visual images may be used on the premises, except for apparatus used for the following purposes:
a) Communicating information about, or coverage of, sporting events, including-
(i) information relating to betting on such an event; and
(ii) any other matter of information, including an advertisement, which is incidental to such an event;
b) Communicating information relating to betting on any event (including the result of an event) in connection with which betting transactions may be or have been effected on the premises
(mandatory condition - SI 2007 / 1409). / Yes / 0
No / 10
Publications
No publications, other than racing periodicals or specialist betting publications, may be sold or offered for sale on the premises (mandatory condition - SI 2007 / 1409). / Yes / 0
No / 10
Entertainment
No music, dancing or other entertainment shall be provided or permitted on the premises, save for entertainment provided via the sound / visual apparatus referred to above (mandatory condition - SI 2007 / 1409). / Yes / 0
No / 10
No Alcohol Signage
No alcohol shall be permitted to be consumed on the premises at any time during which facilities for gambling are being provided on the premises. A notice to this effect shall be displayed at every entrance to the premises in a prominent place (mandatory condition - SI 2007 / 1409). / Yes / 0
No / 10
Display of Betting Terms
A notice setting out the terms on which customers are invited to bet on the premises shall be displayed in a prominent place on the premises to which customers have unrestricted access (mandatory condition - SI 2007 / 1409). / Yes / 0
No / 10
Hours of Operation
Hours of operation – No facilities for gambling shall be provided on the premises between the hours of 10pm on one day and 7am on the next day (default condition - SI 2007 / 1409). / Yes / 0
No / 10
Licensing Authority Conditions
Additional premises licence conditions attached by the licensing authority:
Note: where a condition is attached to a premises licence to require door supervisors, if the Private Security and Industry Act 2001 means that they must be SIA registered then that also becomes a condition of the premises licence (GA05 Section 178). / Yes / 0
No / 10
Gambling Act 2005 legislation (GA05)
Gaming Machines Available for Use
Gaming machines permitted: total of 4 gaming machines which can be Category B2, B3, B4, C and D (i.e. 4 of either Category or a mix up to a total of 4) (GA05 Section 172 and SI 2007 / 2158).
Category B2 = £100 stake / £500 money prize
Category B3 = £2 stake / £500 money prize
Category B4 = £2 stake / £400 money prize
Category C = £1 stake / £100 money prize
Category D = 10p stake / £5 money prize or 30p stake / £8 non-money prize or 10p stake / £8 prize of which £5 maximum is money.
Note: stakes may be paid by cash or non-cash forms of payment, except that credit cards cannot be used directly or indirectly to pay for any gaming machine use and debit cards may only be used as an indirect form of payment e.g. to purchase a token or smart card that is subsequently put in the machine
(SI 2007 / 2158 and SI 2007 / 2319).
Licensing Officers may also wish to familiarise themselves with SI 2007 / 2319 and SI 2007 / 2320 which include requirements that gaming machines display:
- what category it is?
- the name and telephone number for assistance with problem gambling
- that the machine is not to be used by child / young person unless it is a category D
- the % return to player.
No / 10
Premises Licence Availability
Premises licence shall be kept on the premises and available on request by police, enforcement officer or authorised local authority officer (GA05 Section 185). / Yes / 0
No / 10
Christmas Day
No gambling on Christmas Day (GA05 Section 183). / Yes / 0
No / 10
Under 18s Gambling
Protection of Children & Young Persons - Offence if invite, causes or permit a person under 18 to gamble (GA05 Section 46). / Yes / 0
No / 10
Under 18s Entering Premises
Offence if invites or permit a person under 18 from entering premises where the premises licence has effect (GA05 Section 47). / Yes / 0
No / 10
Under 18s Employment
Offence if employ:
- a person under 18 to provide facilities for gambling (GA05 Section 51)
- a person under 18 to perform any function on the premises where gaming machines are sited or in connection with a gaming machine (GA05 Section 54)
- a person under 18 to perform any function on the premises where a betting premises licence has effect and where the gambling activity is being carried on (GA05 Section 55).
No / 10
Social Responsibility Code Provisions (SRCP)
Responsibility for Third Parties (SRCP 1.1).
Does the licensee contract any third parties in relation to their licensed activities? Is a commitment to taking responsibility for third party operators evident? / Yes / 0
No / 10
Research Education and Treatment Contribution(SRCP 3.1).
Can the licensee evidence an annual financial contribution to one or more organisation(s) which between them research into the prevention and treatment of gambling-related harm, develop harm prevention approaches and identify and fund treatment to those harmed by gambling.
For national/regional operators, it may not be possible to establish compliance at a premises level.
Primary Authority Partnerships
- Has the operator formed a partnership with another Local Authority?
- If so, who is the Primary Authority?
If the operator has agreed a National Inspection Plan with a Local Authority, you should not request to view training documents or policies relating to Age Verification (and therefore should not ask the questions in the section immediately below).
If there is any age verification non-compliance identified, the Primary Authority must be notified. (If the agreement is for ‘advice only’, it is good practice to notify the Primary Authority).
Policies for preventing Under Age Gambling (SRCP 3.2)
Does the licensee have and put into effect policies and procedures designed to prevent underage gambling? Things to consider and evidence:
- Are checks of age carried out on apparently underage customers?
- Is service refused to adults accompanied by a child or young person?
- Is only suitable ID accepted?
- Is there an awareness of the legal requirements on returning stakes and not paying prizes to underage customers?
- Has the structure and layout of the premises been taken into account in the prevention of access to gambling by children and young persons?
- What is the policy for induction and refresher training for staff on the prevention of under age gambling?
- Does staff training cover all relevant prohibitions against inviting children or young persons to gamble or to enter gambling premises?
- Does the licensee conduct test purchasing or take part in collective test purchasing programmes?
- How does the licensee monitor the effectiveness of their policies and procedures for preventing underage gambling? (This could be through collective test purchasing programmes.)
No / 10
Problem Gambling Materials (SRCP 3.3)
Is information readily available to customers on how to gamble responsibly and seek help in respect of problem gambling? Things to consider and evidence:
- Is information displayed prominently on posters appropriate to the size and layout of the premises?
- Is information contained in leaflets that may be taken away or through the use of links for online or smart technology?
- Can information be obtained by customers discreetly?
No / 10
B2 Machines (Max stake £100/ Max prize £500) (SRCP 3.3.3)
Can customers choose whether to set time and monetary thresholds when using B2 machines? / Yes / 0
No / 10
Policies for Customer Interaction (SRCP 3.4.1 and OC 3.4.2)
Has the licensee put into effect policies and procedures for customer interaction where they have concerns that a customer’s behaviour may indicate problem gambling? Things to consider and evidence:
- Who is designated to deal with problem gambling issues?
- Are employees trained in recognising types of behaviour that may be indicative of problem gambling?
- Is training provided on induction and refreshed at suitable intervals?
- What is the policy for dealing with customers showing signs of distress?
- Is the licensee able to evidence that customer interaction has been undertaken in appropriate circumstances?
- Do records show circumstances where customer interaction has been ruled out?
- Does the licensee use all available sources of information to identify ‘at risk’ customers? (Is this put into practice for high value and VIP customers?)
No / 10
Policies for Self Exclusion (SRCP 3.5)
Does the licensee have and put into effect procedures for self-exclusion? These procedures must include:
- Employee induction and refresher training to ensure the system is enforced
- A register of those excluded, with appropriate records (i.e. name, address)
- Photo ID (or an effective alternative) and a signature
- Signposting to counselling and support services
- The removal of those persons found on the premises.
- Consideration of the premises layout.
- Minimum exclusion period of between 6 and 12 months with the option to extend for periods of at least 6 months,
- 24 hour cooling off period for at least 6 months after end of exclusion
- Removal of customer from marketing databases during period of exclusion
- Policy to guard against self-excluded individuals using another person to gamble on their behalf
- Informing staff of individuals who have breached agreements
No / 10
Multi-Operator Self-Exclusion Scheme (SRCP 3.5.6)
Does the licensee offer the ability for customers to exclude from similar local venues through participation in a multi-operator exclusion scheme? / Yes / 0
No / 10
Credit Cards (SRCP 3.7)
Licensees may only accept credit cards for gambling where the payment is made into a customer account and funds are only made available for gambling when the card issuer has approved the transaction / Yes / 0
No / 10
Provision of Credit (SRCP 3.7.2)
Operators who choose to offer credit to customers must:
- Carry out credit scoring for setting and increasing limits
- Apply a 24 hour delay for requests to increase a limit that has already been determined by credit scoring
- Not require a minimum spend within a set timeframe
- Ensure that credit is not offered to vulnerable or self-excluded individuals
- Give details to customers on what will happen in the case of a default
No / 10
Rules (SRCP 4)
Does the Licensee have full rules available that set out the core elements for the acceptance and settlement of bets? Things to consider and evidence:
- Within the rules is prominence given to voiding, late bets and maximum payouts?
- Are customers issued with a betting slip that includes the licensee’s name and contact details?
No / 10
Reward Schemes – Terms and Conditions (SRCP 5)
Are the terms and conditions of any customer incentive or reward schemes clearly set out and readily available to customers? Things to consider:
- Marketing and advertising must not be misleading
- ‘Free bet’ or ‘bonus’ offers must comply with the CAP/BCAP ‘Guidance on the rules for gambling advertisements’*
- Terms and conditions must be made available for their duration of the promotion.
No / 10
Complaints and Disputes (SRCP 6)
Has the licensee put into effect a written procedure for handling customer complaints and disputes? Things to consider and evidence:
- Is there a written procedure for handling complaints and disputes?
- Is the procedure readily available at the premises and can customers have a copy of it on request or on making a complaint?
- Are there arrangements for referring disputes to an identified independent person offering alternative dispute resolution services?
- Is dispute resolution free of charge for customers?
No / 10
Advising Employees on Socially Responsible Gambling(SRCP 7)
Has the licensee ensured that employees involved in the provision of facilities for gambling are made aware of advice on socially responsible gambling and where to get help should their own gambling become hard to control? / Yes / 0
No / 10
Gaming Machines in Gambling Premises
(SRCP 9.1.1)
- Are there substantive facilities for non-remote betting available in the premises?
- Is there appropriate supervision of gambling facilities at all times?
- Could a customer be reasonably expected to recognise that the premises is licensed for betting?
No / 10
Local Risk Assessment (SRCP 10)
Can the operator evidence policies, procedures and control measures to mitigate risks identified within the Local Risk Assessment? / Yes / 0
No / 10
Social Responsibility Training
Have the premises employees been sufficiently trained in the social responsibility code provisions and was any such training evidenced via logs/records? / Yes / 0
No / 10
Assessment Score / ……. / Max
360
Result / Score
Confidence in Management / Extremely Confident
Very Confident
Reasonably Confident
A little confident
Almost no confidence
No confidence / 0
5
10
15
20
25
Confidence Score / ……. / Max
25
Overall score
(Assessment score plus confidence score) / ……. / Max
385
Inspection schedule
Score / Inspection frequency / Assessment Result (please tick) / Next Inspection Due Date
255 - 385 / 12 months /
125 - 250 / 18 months /
0 - 120 / 24 months /
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