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Retail Shipping Associates

RS Package Program
Claims Filing Quick Notes and Checklist

Claims Process

The following procedures must be followed in order to properly present a claim for loss or damage.This will make the claims process quick and easy for the claimant (store customer), as well as protecting the Insurance Company’s recovery rights against the responsible party(s).EVERY ITEM ON THE CHECKLIST BELOW MUST BE COMPLETED IN FULL FOR YOUR CLAIM TO BE PAID.

Who files the claim?

The RS Store will file the claim on behalf of the claimant (store customer).

Upon Receipt of a Notice of Claim

RS Store immediately files the claim through the Marinelineslip ( system.At this point, if you have the required documents related to the claim, you can now upload them to the claim file.IF EVERY DOCUMENT REQUIRED BELOW IS NOT PROVIDED, YOUR CLAIM WILL NOT BE PAID.

How to File a Claim

The RS Store goes to this website and clicksReport a Claim. This is a 5step process.

STEP 1Complete contact information for the following:

  1. Person Reporting the Loss (RS Store)
  2. Claimant Information (Store Customer)

STEP 2Complete Policy Information and Loss Information

  1. Policy Number – OC91554801
  2. Policy Holder – Retail Shipping Associates (RSA)
  3. Certificate Number (Found on the Certificate of Insurance in your POS system - PostalMate)
  4. Date of Loss
  5. Estimated Loss
  6. Description of Loss

STEP 3Voyage Information (Shipment Information) – Provide all information requested as it pertains to the shipment in which you are filing the claim.

STEP 4Settling Agent - This information is populated by default.

STEP 5Once you have submitted the claim, you will then need to review the information on the claim review screen. Scroll down to the bottom of the screen and upload the documents listed in the checklist below.

ALL 5 STEPS MUST BE COMPLETED OR YOUR CLAIM WILL NOT BE PAID.

Documentation required/needed for filing claim

The following documents are to be provided by the store. All of these documents MUST be uploaded as part of the claim in the Marinelineslip system. Use the following checklist to mark “X” when you are in receipt of said document AND have uploaded it to your claim in the Marinelineslip system. COMPLETE THE INFORMATION BELOW AND INCLUDE THIS PAGE WITH YOUR DOCUMENTS. FAILURE TO UPLOAD ANY OF THE REQUIRED DOCUMENTS WILL RESULT IN YOUR CLAIM NOT BEING PAID.

Policy No.: / OC91554801 / Policy Holder Name: / Retail Shipping Associates (RSA)
Certificate No. / Date of Shipment:
Store Name: / RSA ID#:
(1) Copy of waybill or shipment label including shipment/tracking number.
(2) Copy of customer receipt from POS system (PostalMate) displaying all items and costs associated with the transaction (packaging, materials, labor, shipping chargesand insurance fees).
(3) Proof of Value: Commercial Invoice (if applicable), Purchase Receipt, or Independent Third Party Appraisal
demonstrating proof of value (if applicable).
(4) If the shipment contained multiple items (2 or more), a detailed list with value associated to each item is required.
(5) Copy of written notice provided to carrier stating loss or damage at the time of delivery, if applicable and available.
(6) Copy of Notice of Loss or Damage to carrier.
(7) A detailed description of the loss or damage, including pictures where possible.
(8) Repair invoice itemizing the parts and labor (if applicable). If not repairable, a statement of non-reparability from the individual/technician who reviewed the merchandise (with specified amount for salvage allowance for parts, if any).
(9) Copy of the Certificate of Insurance from POS system (PostalMate).
(10) The Payee details, i.e. Full name and address:
Payee Name:
Full Address:
(11) Completed checklist (upload with other required documents).

Once the claim and all documents are uploaded through the Marinelineslip system, you must allow 15-20 business days for the claim to be processed.IF THE ABOVE PROCESS IS NOT FOLLOWED AND COMPLETED, YOUR CLAIM WILL NOT BE PAID.

If you have any questions please contact Marsh via email at and provide your system claim number and certificate number.