FAQs for Microsoft Office 365 Pro Plus Student Advantage Program at NMSU
What is Office 365 Pro Plus?
Is Office 365 Pro Plus for Students only or can Staff and Faculty download this product too?
Does Student Advantage replace the Office 365 University product?
What is included in Office 365 Pro Plus?
How many computers/ devices can I run this subscription on?
What are the system requirements for Office 365 Pro Plus?
Should I install 32-bit or 64-bit version?
Do I need to remove previous or trial versions from my computer before I download this version?
Is this a full version of Office and can I use it offline?
Where do I go to get instructions on how to download Office 365 Pro Plus?
How do I activate the download, do I need a key?
How do I deactivate and installation?
How can I find out how many machines or devices I have activated?
Will Office ProPlus work on Google ChromeBooks?
If I have problems with downloading the Office 365 Pro Plus who should I go to for customer support?
What is Office 365 Pro Plus?
Office 365 Pro Plus is a full version of Microsoft Office. It is a user-based service and allows each active student of NMSU the right to download and install Office desktop applications on their own computers and mobile devices for free.
Is Office 365 Pro Plus for Students only or can Staff and Faculty download this product too?
The Office 365 Pro Plus “Student AdvantageProgram” is for active NMSU students only. Microsoft provisioned a set amount of licenses for NMSU. Once a student either graduates or leaves the university; their license will be deactivated 45 days later. This will allow NMSU to re-provision licenses to new students entering the university. Staff and faculty may not download this product unless they are currently taking classes as students and once they are no longer taking courses, they too will be deactivated after 45 days.
Does Student Advantage replace the Office 365 University product?
No, the Office 365 University product found in your my.nmsu.edu email will continue. This will enable students who do not take advantage of or faculty and staff who do not qualify for Student Advantage, the ability to still use Office 365 email, SkyDrive etc… currently found in my.nmsu.edu.
What is included in Office 365 Pro Plus?
Office 365 ProPlus for PC (Office 2013 ProPlus base applications)- Word, Excel,PowerPoint,OneNote,Access, Publisher, Outlook, Lync and InfoPath .
Office 365 ProPlus for Mac (Office 2011 for Mac base applications)-Word, Excel, PowerPoint, and Outlook
Office Mobile for iPhone and Android (Office Mobile applications are already included with all Windows phones)-Word Mobile, Excel Mobile, PowerPoint Mobile, and OneNote and Lync Mobile available as separate download.
How many computers/ devices can I run this subscription on?
You can download the Office 365ProPlus on 5 PCs or Macs and 5 mobile devices such as iPhones and Android phones
What are the system requirements for Office 365 Pro Plus?
PCs system requirements:
OS: Window 7 or 8 (if your PC is running Vista you can still install the 2010 version)
Processor : at least 1 GHz.
Memory: 1 GB of RAM for 32- bit or 2 GB of Ram for 64 bit
Disk space: at least 3 GB of available disc space.
Mac system requirement:
OS: Mac OS X version 10.5.8 or later
Processor: Intel processor
Memory: 1 GB of Ram
Disk space: 2.5 GB of available disc space.
iPhone for Office Mobile:
iPhone4, 5 and 5s, iPod5th generation- All must be running iOS 6.1 minimum
Android for Office Mobile:
Android OS 4.0 or greater (for Android touch enabled smartphones only)
Should I install 32-bit or 64-bit version?
The 32-bit version is recommended for most users. The 32-bit Office can be installed on 32-bit or 64-bit operating systems. The 64-bit Office can only be installed on a 64-bit operating system.
Do I need to remove previous or trial versions from my computer before I download this version?
Yes, you will need to remove your old versions and then restart your computer before starting the download.
Is this a full version of Office and can I use it offline?
Yes, this is the full version of Office, and all are available for offline use.
Where do I go to get instructions on how to download Office 365 Pro Plus?
The Student Technology website has an instructional video and PDF instructions to help you download this software.
How do I activate the download, do I need a key?
Not every student is asked to activate, if you are prompted for activation key, there are 3 options. Choose the option to log in with an Office 365 account. Once you choose this option, a screen will appear and you are presented with 2 more options. Choose the one that has you log into the organizational account, and put your NMSU email () and password.This bypasses the need for an activation key. This will activate the account. If you encounter problems with this, please call the Help Desk at 575-646-1840.
How do I deactivate and installation?
If you need to deactivate one of the computers that you have installed Office 365 Pro Plus, you can do so by going to any of the computers that you have the software on, and open Word. Click on the File tab and choose “Account”. All of the computers that you have activated will be listed. Click on “deactivate” next to the name of the computer. You can now install the software on another computer.
How can I find out how many machines or devices I have activated?
You can see how many computers you have activated by going to any of the computers that you have the software on. Open Word and click on the File tab. Choose Account. Not only will you see every computer that you have activated, you will also see how many downloads are still available.
Will Office ProPlus work on Google ChromeBooks?
No, laptops or desktops must use either Windows OS or Apple OS (Mac).
If I have problems with downloading the Office 365 Pro Plus who should I go to for customer support?
If you are having problems downloading the Office 365 Pro Plus software, please go to the student tech website at Review the video and PDF. If you are still having issues, contact the Help Desk at 575-646-1840 or email and a technician will assist you.