360 Peak One Drive – Suite 100, Post Office Box 4337 Frisco, Colorado 80443 Phone: (970) 668-4040 Fax: (970) 668-6699

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Job Description

Title: IT/EMR Support Tech FLSA Position Status: _X__Non- Exempt

Department: Administration Reports To: Director of Quality Assurance

Wage Grade: TBD Date Created: August 2017

Position Summary:

Provides IT and EMR support for the SCCC with particular attention to staff support and special projects as assigned. This position is PRN with the expectation to provide coverage during both planned and unplanned IT Coordinator absence from the main office (vacations, time at other locations, sick time).

The IT/EMR Support Tech must demonstrate regard for the rights of all patients and provides respectful and considerate care focused on the patient's individual needs. The IT/EMR Support Tech will provide a safe and confidential environment for patients, families and personnel.

Standards of Performance:

·  Promote the philosophy and mission of Summit Community Care Clinic

·  Demonstrate accountability and responsibility for duties and tasks associated with the position

·  Acquire, maintain and demonstrate appropriate knowledge level and competencies

·  Demonstrate a commitment to service excellence and quality improvement

·  Act as a representative of the Clinic with patients, staff and the public in a professional and supportive manner

·  Compliance with SCCC’s written standards, including its Standards of Conduct and Policies and Procedures is a requirement of the position, and failure to comply will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with SCCC’s Policy and Procedure: Addressing Instances of Non-Compliance.

Demonstration of Core Clinic Values:

When working with our team:

·  Respects others and honors diversity

·  Be straightforward and direct when dealing with co-workers, our patients and vendors/partners

·  Works well within and between teams knowledgeably and capably

·  Contributes to the team’s mission/goals

·  Demonstrates appropriate balance of work and personal life

·  Communicates in a thoughtful and responsive way to employees at all levels

·  Looks for ways to improve and promote quality. Participates in Quality Improvement initiatives as appropriate and demonstrates accuracy and thoroughness

When working with our patients:

·  Creates solutions that add value to their health

·  Delivers quality service by doing quality work

·  Remains graceful and tactful under pressure

·  Remain patient, competent, and professional with patients

Integrity

·  Knows and follows applicable laws and regulations

·  Demonstrate integrity and honesty

·  Behaves conscientiously in potential conflict of interest or political situations

·  Deals with patients fairly and consistently

Safety/Confidentiality

·  Values safe working and patient procedures

·  Demonstrates strong safety consciousness

·  Demonstrates strong confidentially consciousness

·  Maintains strict adherence to safety and confidentiality guidelines and regulations

·  Uses and promotes all safety and confidentiality techniques and equipment

·  Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly

Essential Functions:

·  Supports Electronic Medical Records (EMR) Application systems, specifically Aprima Medical Records.

·  Supports organizational IT issues across all clinic users. Works with the IT Coordinator to correct issues, build skills, and acquire improved understanding.

·  Collaborates and communicates effectively with internal and external contacts.

·  Interacts with vendors and consultants such as interface partners, office telephone communications system, and any special projects as needed.

·  Acts as liaison between IT contractors and end users for hardware, software, network and system configuration as needed.

·  Provides staff support and training in the use of EMR technologies.

·  Identifies on-going and new employee training requirements and procedures and communicates needs to IT Coordinator.

·  Provides in-office EMR/PMS support including troubleshooting, researching, and testing of application.

·  Recognizes IT needs and system upgrades and communicates those needs to IT Coordinator.

·  Supports EHR/portal enrollment hardware operation and maintenance.

·  Assists in providing new staff onboarding/orientation with Aprima as needed to ensure that staff is properly trained to complete necessary tasks for job performance.

·  Supports IT Coordinator with special projects as assigned.

Skills Needed:

1.  Working knowledge of Aprima Electronic Medical Records.

2.  Ability to prioritize tasks and meet deadlines.

3.  Ability to troubleshoot IT issues within the office and resolve in a timely manner.

Additional Tasks/Responsibilities:

Additional duties may be assigned.

Qualifications: To perform this job successfully, an individual must be able to engage in each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Must possess an associate's degree in a related field or equivalent combination of relevant education, technical, business and healthcare experience.
Requires intermediate to advanced skills using word processing, spreadsheet, database and other standard business applications. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels.

Language Ability: Ability to read, write and clearly speak the English language. Ability to read, write and clearly speak the Spanish language - preferred. Ability to interpret a variety of instructions and deal with multiple linguistic cultural variables.

Reasoning and Mental Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to exercise independent judgment. Self-directing and organized. Ability to reason objectively. Ability to assess, project and plan for patients’ needs. Ability to interpret state/ federal/agency regulations. Ability to document concisely, accurately and in timely manner. Ability to handle a variety of duties which may be interrupted or changed by immediate circumstances.

Interpersonal Skills: Ability to relate cooperatively and constructively with patients, co-workers, administration, physicians and providers, community agencies, referral sources, regulators and other health team members. Ability to enlist the cooperation of others. High tolerance for stress.

Computer Skills: To perform this job successfully, an individual should have a solid knowledge of word processing software, spreadsheet software and database software.

Certificates and Licenses:

OSHA required courses for positions, CPR.

Supervisory Responsibilities: None

Work Environment:

The work environment is in a healthcare setting and can be fast paced and involve working directly with patients and healthcare professionals. Many of our patients with chronic disease have a minimal level of health literacy and a significant number of barriers to accessing health care. The individual may also work in a clerical setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel is required for this position.

Below are minimal knowledge/physical requirements of this position.

Knowledge / Occasionally / Frequently / Constantly
Reading, speaking, writing English / X
Communications Skills / X
Computers / X
Physical
Walking / X
Bending / X
Standing / X
Sitting / X
Driving
Lifting up to 50 lbs. with or without assistance / X
Stretching/Reaching / X
Distinguish smell/temperature / X
Hearing/Seeing / X
Exposure to bloodborne pathogens and infectious disease / X
Exposure to hazardous material / X
Climbing / X
Hand/finger dexterity / X
Stooping (bend at waist) / X
Sensory Activities
Talking in person / X
Talking on the telephone / X
Hearing in person / X
Hearing on the telephone / X
Vision for close work / X
Other (specify) Reading, speaking, writing Spanish / X

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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ACKNOWLEDGED: Supervisor/Manager Date:

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ACKNOWLEDGED: Employee Date: