JOB POSTING SUMMARY

Title:

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Lean Manager

Page 1 of 3

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Job Code:

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4JA36

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Date:

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08/13

Summary Description

Under the direction of Detroit Medical Center’s Regional Lean Director, in direct collaboration with senior leadership, and in conjunction with the goals of the hospital/regional service executive management team(s), responsible for overseeing operational/process improvement projects for assigned hospital sites or regional services. Manages lean process improvement projects for departments, functional areas and regional services and facilitates implementation of process improvement methodologies. Collaborates with staff of various departments to improve processes and reduce waste through the use of Lean, Six Sigma or other process improvement methodologies. Provides education and training to departments on the use of various process improvement tools and assists them with the appropriate utilization of these tools to reduce waste. Actively manages multiple lean activities from various departments, identifying and leveraging multi-site improvement opportunities. Develops key metrics related to process improvement projects to ensure expected outcomes are being achieved, and continually monitors progress.

Minimum Qualifications

1.  Bachelor’s degree in Finance, Business, Administration or related field, or the equivalent combination of education and/or experience. Master’s degree preferred.

2.  Five years of experience leading Lean or Six Sigma projects or management experience, including

a.  experience training others in the use of Lean or Six Sigma tools, and

b.  experience with lean approaches to improvement such as value stream mapping, kaizen, 5S, pull systems, visual management, work leveling, and A-3 thinking.

Skills Required

1.  Analytical ability to create solutions to difficult administrative, technical or human situations, to anticipate and resolve a broad range of issues and concerns on multiple, sometimes unrelated topics, to determine the need for process development and refinement, to independently evaluate situations and outline ramifications of multiple solutions or options, to recommend goals for a function/area and understand when intervention in current work processes must occur to ensure successful delivery of service.

2.  Communication and/or interpersonal skills for contact with internal and external customers/stakeholders to obtain and interpret a variety of information based on knowledge of departmental practices, DMC policies and programs and specific technical and regulatory knowledge. Discretion must be exercised in deciding what and how to communicate; conflict resolution skills must be exercised where policy issues are concerned both within the functional area and interdepartmentally. Diplomacy, tact and listening skills are required. Ability to read, interpret and write technical materials.

3.  Project management skills including the ability to facilitate teams, to define program, project, or process objectives, identify stakeholders and their interests, plan steps, coordinate and allocate human technological and fiscal resources to accomplish goals and objectives in a resourceful yet timely manner.

4.  Technical knowledge of measurement techniques involved in the implementation and analysis of change management tools, including identification of sources of variation, statistical analysis of data to determine significance of findings, appropriate display of data for feedback to all levels of internal/external customers, and the evaluation of information to support improvement.

5.  Leadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability and comfort with decision-making responsibilities, coaching, teaching and counseling skills, and the ability to inspire and build confidence in others and to forge alliances and garner support. The knowledge and ability to transform management practices into leadership skills improving employee and customer satisfaction scores within the respective departments.

6.  Proficiency in the use of Microsoft Office Suite.

Patient Age Statement /
Applies:
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Does not Apply:
/ X
___ Employees with Patient Contact
Based on observation, demonstrated knowledge and skills necessary to provide care appropriate to the age of the patients serviced on assigned unit(s). Demonstrated knowledge includes principles of growth and development over each patient's life span. Provides care needed as described in department policies and procedures.
___ Nursing/Patient Care
Based on observation, demonstrated knowledge and skills necessary to provide care appropriate to the ages of the patients serviced on assigned unit(s). Demonstrated knowledge includes principles of growth and development over each patient’s life span. Possesses ability to assess data reflective of each patient's status and interprets appropriate information needed to identify each patient's age-specific requirements. Provides care needed as described in department policies and procedures.
Working Conditions: / NA
Reporting Relationships: / Regional Lean Director
Pay Grade: / 461
Hourly/Salaried: / Salaried
Job Family: / Clerical/Technical / Leadership
X / Professional/Administrative / Union
Please note that the primary purpose of this job posting summary is to set a rate of pay for this job classification. Only those duties and responsibilities necessary for proper job evaluation and labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.

Lean Manager_4JA36.doc Created on 8/29/2013 8:52 AM