Marketing and Communications Administrator

Job Purpose

1. Administrative support to Marketing and Communications team

Key Tasks

Marketing & Events

1. Organising the packing and distribution of marketing materials for events

2. Distributing small orders of marketing materials for instructors or clients

3. Placing materials orders with suppliers (on our request)

4. Maintaining an up to date inventory of marketing materials and timelines for ordering

5. Updating marketing and communications budget spreadsheet

6. Checking supplier invoices against quotes

7. Completing data cleanses on Marketing and Communications lists

8. Supporting with the organisation of any internal or external events including booking catering, room set up, distribution of marketing materials

9. Creating and keeping updated a spreadsheet of potential speakers for events

10. Booking and planning travel/accommodation for team members

Social Media and Communications

1. Updating the calendar of Hooks and Events which feeds into the social media schedule and external communications plan

2. Support with the monitoring of social media platforms for comments or questions directed at the organisation

3. Regularly checking media email inbox for requests and filtering to rest of team. Responding to email bounce backs by removing from database.

4. Keeping media log up to date

5. Updating and spreadsheet of key journalists and spokespersons

6. Assisting with daily media monitoring

7. Assisting with internal team updates

Office Support

1. Work closely with all members of the Marketing and Communications team

2. Cover for team members when required.

3. Assist with other projects as required e.g. events

4. Booking meeting rooms and updating if any times change etc.

5. Carry out general office duties when required e.g. reception and info account

6. Assist other Administrators and team members as required.

General Responsibilities

1. Ensure that good practice, policy and brand guidelines are adhered to.

2. Contribute to the growth of MHFA England.

3. Deliver all work within an equality and diversity framework.

4. Contribute to the products and services of MHFA England.

5. Agree and work towards personal performance objectives and targets and participate in regular supervision and annual performance appraisal.

6. Adhere to organisation code of conduct

7. Work towards achieving Community Interest Company requirements and company ethos as determined by the Board.

8. Undertake other duties as requested by MHFA England from time to time.

9. Actively Participate in the wider life of MHFA England.

Person Spec / Essential / Desirable /
Experience/ Qualifications / · Demonstrable experience in a similar role at an equivalent level.
· Experience of working within a marketing/communications environment / · Educated to degree level/ equivalent qualification/ experience
Knowledge / · Knowledge of CRM and CMS
· All aspects of MS Office / · Experience and knowledge of Microsoft Dynamics CRM and ADXStudio CMS
· Knowledge of mental health
Skills/ Abilities/
Competencies (Essential) / · Excellent communication skills
· Understanding and ability to operate across a range of social media channels
· Ability to deal appropriately with journalists
· Ability to manage a changing workload
· Ability to multitask and deal with conflicting priorities
· Quick learner and the ability to learn new skills and systems.
· Attention to detail
· Able to consistently apply standards and frameworks
· Able to work independently
· Proven interpersonal skills
· Ability to be aware of sensitivities and manage situations accordingly.
· Team player and proactive
· Ability to prioritise and highly organised.