Visakhapatnam Port Trust

VISAKHAPATNAM PORT TRUST

TRAFFIC DEPARTMENT

No.QTRA/DOC/FBT

Rev-O

Effective Date: 26-12-2008.

SERVICE FEED BACK FROM THE TRADE

(FOR IMPROVING PORT SERVICE)

Please be Frank in expressing your view which will be kept strictly confidential

1. NAME OF THE AGENCY :

2. NAME OF THE VESSEL :

3. DATE OF ARRIVAL :

4. DATE OF SAILING :

Excellent / Very Good / Average
A / How would you rate the
Efficiency of the Berthing
Meeting ?
1.  Attendance
2.  Communication
3. Compliance of the decisions taken
B / How would you rate the Berthing Facilities provided at the Port
C / How would you rate the following services
i) Cargo handling equipment
a) Cranes
b) Forklift Trucks
c) Other Equipment
D / How would you rate the Loading and unloading Operation at the Port
E / How did you rate the efficiency in supply of rakes from the time of indenting for the Railway wagons.
F / How do you rat the facilities at the Port Fertilizer / Food Grains sidings.
G / Promptness at the Port Goods shed in issuance of the Railway receipts
H / How do you rate the efficiency in issuing bills in railways.
I / How do you rate the facilities at various Railway sidings for carrying out Railway operations.
Excellent / Very Good / Average
J / Did you experience any unjust delay in berthing your vessel
K / Are you satisfied with the service rendered in Commercial Transactions
L / Did you find any delay in commercial transaction?
M / Are you satisfied with the Port Security System ?
N / Are you satisfied with the Safety measures provided at the Berth ?
O / Has any demurrage on ship/cargo been incurred if yes, what would you Think the reasons for the same ?
P / Are you happy with the cleanliness and house keeping in the port ?
Q / Do You experience any Environmental inconvenience such as Air Pollution, Noise Pollution, Land Contamination etc. Due to VPT’s operations ? If yes, Please list major ones here.
R / Do you experience any inconvenience in Port due to working practices ? If yes please list the major ones here.

Your constructive suggestions if any,

For Port to improve the service with

Regard to Port Operation relevant to you.

Date: SIGNATURE OF STEVEDORE/C&F AGENT

SHIPPING AGENCY

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