Information available from Grove Medical Centre, Grove Road, Felixstowe Suffolk IP11 9GA providing medical services under contract to the NHS under the Freedom of Information Act model publication scheme

Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service.

Information to be published / How the information can be obtained
(eg hard copy, website) / Cost
Class1 - Who we are and what we do
This practice has a local Personal Medical Services Contract. The contract is with Ipswich & East Suffolk Clinical Commissioning Group, Rushbrook House, Paper Mill Lane, Bramford, Ipswich IP8 4DE.(www.ipswichandeastsuffolkccg.nhs.uk).
It is possible to find out information about our practice, the Ipswich & East Suffolk Clinical Commissioning Group and other NHS services in your area by using www.nhs.uk. A full list of local General Practices can be found there too. The Grove Medical Centre provides NHS services for the geographical area of Felixstowe, Trimley St Mary, Trimley St Martin, Kirton, Falkenham and Levington. / Hard Copy
Doctors in the practice
Dr David Nigel Lee Moon; Dr Stephen Robert James Feltwell; Dr Rajiv Chhabra; Dr Jason Francis; Dr Timothy Garrett-Moore; Dr Eleanor Twomey
Contact details for the practice
Information within each Class is available in hard copy from:
Mrs. J. Molloy, Practice Manager
Grove Medical Centre, Grove Road,
Felixstowe, Suffolk IP11 9GA
Tel: 01394 288171. e-mail; / 0
Opening hours
Monday: 8.00 to 20.00
Tuesday: 8.00 to 20.00
Wednesday: 8.00 to 20.00
Thursday: 8.00 to 20.00
Friday: 8.00 to 20.00
Other staffing details
The full names of GPs at our practice are listed in the introduction to this scheme. The practice also employs;
Practice Manager – Mrs. Jennifer Molloy
Information Technology Manager – Mr Evans Scott
Head Receptionist – Mrs Beverley Coppen
Medical Receptionists – 21 in total
Practice Nurses - Mrs. Ann Murray, Mrs Laura Lewis, Ms Sheryl Jay, Mrs Alison Sudell, Mrs Jyoti Patel
Nurse Practitioners – Mrs. Barbara Thrower, Mrs Elaine Vincent, Mrs Lesteen Wright
Health Care Assistants – Mrs. Glenys Cook, Mrs. Jo Whelan, Mrs Adele Flower
Medical Secretaries – 4 in total
Data Input Clerks – 4 in total
Class 2 – What we spend and how we spend it
Total cost to the Ipswich & East Suffolk Clinical Commissioning Group of our PMS contracted services.
The total practice funding received from the NHS before expenses in 2013/14 was £1,728,484.
The total contract funding to be received in the year 2014/15 is £1,420516.
Audit of NHS income
The prescribing budget for the practice in 2012/13 was £2,578,878. The sum spent on drugs prescribed by Grove Medical Centre was £2,457,656
The prescribing budget for the practice in 2014/15 is £2,300,756. The forecast expenditure in the financial year ended 31st March 2015 was £2,574,545 as at the end of December 2014.
Class 3 – What our priorities are and how we are doing
(Strategies and plans, performance indicators, audits, inspections and reviews)
Current and previous year as a minimum
Under the New PMS Contract in place from 1st April 2008 the practice received approval of compliance with all of the Schedule 12 Core and Developmental Framework performance indicators aimed at the most efficient use of NHS resources.
In 2015 we will be focusing on the performance indicators in comparison with other Suffolk practices of;
Access
Smoking Cessation
Child Immunisations
Cervical Screening
Chlamydia Screening
Proactive Care Programme
Prescribing
We continue to aspire to all elements of Quality and Outcomes Framework indicators.
Plans for the development and provision of NHS services
We are currently working with the Ipswich & East Suffolk Commissioning Group on the performance indicators listed above.
Class 4 – How we make decisions
Business decisions relating to the running of the practice are made by the Partners.
Decisions on engaging in Local Enhanced Services contracts with the CCG are made by the Partners following detailed discussions at partnership meetings based on benefits to patients and the cost of providing the service.
Records of decisions made in the practice affecting the provision of NHS services
All decisions are recorded in practice meeting minutes.
Class 5 – Our policies and procedures
(Current written protocols, policies and procedures for delivering our services and responsibilities)
Policies and procedures about the employment of staff / Hard Copy
Internal instructions to staff and policies relating to the delivery of services / Hard Copy
Equality and diversity policy / Hard Copy
Health and safety policy / Hard Copy
Complaints procedures (including those covering requests for information and operating the publication scheme) / Hard Copy
Records management policies (records retention, destruction and archive) / Hard Copy
Data protection policies / Hard Copy
Policies and procedures for handling requests for information / Hard Copy
Patients’ charter / Not held
Class 6 – Lists and Registers
Currently maintained lists and registers only
Any publicly available register or list (if any are held this should be publicised; in most circumstances existing access provisions will suffice) / None Held
Class 7 – The services we offer
(Information about the services we offer, including leaflets, guidance and newsletters produced for the public) / Hard Copy/Website
The services provided under contract to the NHS
Essential Services – for the management of registered patients and temporary residents who are, or believe themselves to be:
Ill with conditions from which recovery is generally expected
Terminally ill; or
Suffering from chronic disease
Additional Services:
Cervical screening
Contraception
Vaccinations and immunisations
Childhood vaccinations and immunisations
Child health surveillance services
Maternity medical services
Minor surgery
Other Mandatory Services:
Minor injury service
Phlebotomy
Post operative wound care
Depo Neuroleptics
Smoking cessation services
Hormone implants including Zoladex
Some of these services are provided in partnership with other agencies, namely;
Ipswich & East Suffolk Clinical Commissioning Group
Local Health Partnerships
Public Health
Suffolk County Council
Community Mental Health Team / Hard Copy
Charges for any of these services
No charges are made for any of the listed services.
Information leaflets
A practice information leaflet is available upon request.
A quarterly newsletter is published and available upon request. / Hard Copy
Hard Copy
Out of hours arrangements
Out of hours arrangements are provided by Care Uk, Ipswich Hospital, Heath Road, Ipswich IP4 5PD.
Patients requiring medical services outside of core hours should telephone the practice on the usual number (01394 283197) and will instructed to call the 111 Service. Alternatively the patient can ring 111 direct.

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