International Institute of Risk and Safety Management (IIRSM)

Job description – Member Services Officer

Job Purpose:To assist with the delivery of effective services to members within the membership team.

Responsible to:Member Services Manager

Principal duties and responsibilities:

Member Services Officer is responsible for helping to maintain accurate membership data and dealing with members via a range of communication tools (telephone, e mails and post)as appropriate.

Specific duties include:

  • Communicating with members on a daily basis via email, telephone and or post for any enquiriesregarding the membership benefits and services provided by IIRSM
  • Using and updating member details held on our database and ensuring they are coordinated with our website.
  • Process applications fromnew members, renewals, Fellowship petitionsand upgrades (including Fellowship applications) accurately and to specific deadlines
  • Processing and banking all payments from members and updating the database
  • Weekly reconciliations
  • Ensuring all membership filing is kept up-to-date
  • Assisting on events or conferences as and when necessary (may include an overnight stay)
  • Assisting in generating new business leads in liaison with Marketing and Events team
  • Processing incoming and outgoing IIRSM post

General duties include:

  • Occasional participation (to cover holidays / sickness or during periods of high volume of workload) in the production of all data for IIRSM stakeholders
  • Any other administrative tasks

Person specification:

Essential:

  • Experience of using database
  • Experience in working within aa Membership focussed professional body
  • You must be a good face-to-face and telephone communicator with good written and spoken English.
  • You must be numerate with good attention to detail and good organisational skills to manage multiple tasks
  • You must be team orientated but able to use your own initiative when necessary;
  • You must have good keyboard skills and be computer literate with experience of using Microsoft Office.

Desirable:

  • A flexible approach to fit with changing conditions, tasks and responsibilities , as well as an understanding of the pressures of the not-for-profit sector.
  • Some experience of book-keeping

Hours:09:00 to 17:00 with one hour for lunch