Ga – Rankuwa Hotel School
Skills Programme
Name of the programme: Accommodation services
Duration: 4 weeks
Notional learning hours: 160
Admission requirements
Prospective students should: at least have grade 10 OR
Have a three year extensive experience in the industry
Aim of the programme
The aim of the programme is to enable the students with the theoretical and yet practical in depth skills in the accommodation services. It is suitable for room maids who service quest accommodation. It also provides for those who service self catering kitchen areas and equipment with guest accommodation. The table below shows outcomes to be achieved, which units standards the programme is aligned and the methods of assessment to be used.
Outcomes / Unit standard / Assessment Method- Be able to operate fire equipment
- Be able to follow evacuation procedures
- Be able to report any fault that could cause fire
Written Test, Simulations (Practicals), Observation, Assignment
- Check for quantity, sort out and store
- Be able to ensure that receiving are secured for unauthorized access
- Be able to follow work schedules in carrying out duties
- keep receiving areas clean, tidy and free from rubbish
- Be able to clean laundry equipment and ensure it is ready for use
- Be able to use correct types and quantities of detergents/chemicals
- Be able to launder linen in the appropriate manner
- Report unexpected situations in line with organizational requirements
Written Test, Simulations (Practicals), Observation, Assignment
- Be able to sort out items in line with the cleaning process
- Be able to use laundry methods in line with the textile labels, fabric and amount of soilage
- Be able to package and present guest laundry in accordance with organizational requirements
- Be able to apply cleaning agents and chemicals correctly
- Be able to report any damage in line with organizational requirements
Written Test, Simulations (Practicals), Observation, Assignment
- Describe legislative procedures to maintain a secure working environment
- Explain how to maintain a high level of security and all procedures to deal with violent situations
Written Test, Simulations (Practicals), Observation, Assignment
- Describe legislative procedures to maintain a safe working environment
- Stress the importance of maintain a safe working environment
- Describe safety procedures to avoid accidents and evacuation procedures
Written Test, Simulations (Practicals), Observation, Assignment
- Describe the legislative and company procedures for dress codes and personal hygiene
- Stress the importance of maintaining a professional appearance
- Explain the procedure when one is sick
Written Test, Simulations (Practicals), Observation, Assignment
- Describe measures for securing cleaning equipment and material store rooms from unauthorized access
- State the organizational procedures for maintaining laundry equipment
Written Test, Simulations (Practicals), Observation, Assignment
- Explain the importance of correct handling and disposal of waste materials
- State safety procedures for disposal of waste
- Explain the importance of work schedules and recycling procedures
Written Test, Simulations (Practicals), Observation, Assignment
- Explain the interrelationship between completing tasks within time limits and customer satisfaction, maintaining a constant stock of service items, explain the consequences of not checking cleaning and storing condiments and accompaniments according to operational procedures
- Inspect and ensure all dining furniture service equipment is clean, undamaged and in its place before service
- Describe the organizational procedures for the laying and clearing of tables