React to the Act: Have your say

One Year On: Impact on Older People of the SSWBA

Age Alliance Wales want to find out how the Social Service and Well-being Act (2014) is impacting the lives of older people one year after it was introduced on 6th April 2016.

To share your experiences we invite you to complete this short survey.

You can complete it directly for yourself or on behalf of an older person who is a family member or someone you care for.

For the purposes of the survey, and in line with Welsh Government’s Strategy for Older People, we are defining an older person as anyone over the age of 50 years.

It should take approximately 10 minutes to complete.

Age Alliance Wales is an alliance of 21 national voluntary organisations working with, and for, older people in Wales.

I am completing this survey for;

☐Myself as an older people / ☐As a carer of an older person
☐As a family member of an older person / ☐Other (Please state)
______

If you are completing this survey on behalf of an older person please complete the remaining information based on them.

Please indicate age

☐Under 50 / ☐50 – 60 / ☐61- 70 / ☐70 – 80 / ☐80 +

In which local authority do you/older person live?

☐Blaenau Gwent
☐Bridgend
☐Caerphilly
☐Cardiff
☐Carmarthenshire
☐Ceredigion
☐Conwy
☐Denbighshire / ☐Flintshire
☐Gwynedd
☐Isle of Anglesey
☐Merthyr Tydfil
☐Monmouthshire
☐Neath
☐Port Talbot
☐Newport / ☐Pembrokeshire
☐Powys
☐Rhondda Cynon Taf
☐Swansea
☐Torfaen
☐Vale of Glamorgan
☐Wrexham

1)Had you/older person accessed Social Servicesbefore the introduction of the Act on 6thApril 2016?

☐No, I/Older person was not in contact with my local authority before 6th April 2016 / ☐Yes, I/Older person was in contact with my local authority and did receive a service directly before 6th April 2016. / ☐Yes, I/Older person was in contact with my local authority but did not receive a service before 6th April 2016.

2)Have you/ older person received a needs assessment or needs assessment review from Social Services since 6thApril 2016?

☐Yes (please go to question 3) / ☐No (Please go to question 10)

3)At that needs assessment or needs assessment review were you/older person asked what matters to you?

☐Yes, I/Older person were asked what matters / ☐No, I/Older person was not asked what matters / ☐Cannot comment as I was not present or do not remember

4)At that needs assessment or needs assessment review were you / older person able to express views, wishes and feelings?

☐No.
I/Older person was notable to express views, wishes and feelings / ☐Yes, somewhat. I/Older person was somewhatable to express views, wishes and feelings / ☐Yes, fully.
I/Older person was fullyable to express views, wishes and feelings. / ☐ Cannot comment as I was not present or cannot remember

5)At that needs assessment or needs assessment review were you/older person encouraged to find own strengths and support available from family, friends or the community?

☐No.
I/Older person was not encouraged to find own strengths and support available from family, friend or the community. / ☐Yes, somewhat. I/Older person was somewhat encouraged to find own strengths and support available from family, friend or the community / ☐Yes, fully.
I/Older person was fullyencouraged to find own strengths and support available from family, friend or the community. / ☐Cannot comment as I was not present or cannot remember

6)At that needs assessment or needs assessment review were you / older person at any time offered the opportunity for support from an appropriate ‘other’ person or professional advocate?

☐Yesand I accepted
I / Older person was offered this opportunity and an appropriate other person or professional advocate supported. / ☐Yes, and I declinedI/Older person was offered this opportunity but I declined / ☐Yes, but no suitable person or advocate was available.
I/Older person was offered this opportunity but no support could be found / ☐No.
I/Older person was notoffered this opportunity and an appropriate other person or professional advocate supported. / ☐ Cannot comment as I was not present or cannot remember

7)At that needs assessment were you/older person signposted to care and support services which wouldsupportwell-being*?

(* The Social Services and Well-being (Wales) Act 2014 defines “Well-being”, in relations to 8 parts of a person’s life (a) physical and mental health and emotional well-being; (b) protection from abuse and neglect; (c) education, training and recreation; (d) domestic, family and personal relationships; (e) contribution made to society; (f) securing rights and entitlements; (g) social and economic well-being; (h) suitability of living accommodation.)

☐Yes / ☐No

8)Following that needs assessment or needs assessment review have you / older person accessedappropriate support services?

☐Yes, I/Older person have accessed support services. / ☐Yes, but those support services have now ended / ☐No, I have not accessed any support services. / ☐ Cannot comment as I was not present or cannot remember
Additional comments

9)Following a needs assessment or needs assessment review do you / older people feel the ‘person-centred care plan’ has been monitored and evaluated?

☐Yes, on a regular basis / ☐Yes, but not regularly / ☐No, not really / ☐No, not at all.
Additional comments

10)If you / older person received support services before6th April 2016 have services provided changed and has this impacted on you / older person?

☐Yes,
There has been a change in the services available that has directly impacted on me/Older Person
(please go to question 11) / ☐Yes,
There has been a change in the services available but this has not directly impacted on me/Older person
(Please go to question 12) / ☐No, I have not seen a change in the services available.
(Please go to question 12) / ☐ I cannot comment
I/Older person was not accessing services before April 2016.
(Please go to question 12)

11)What difference have the changes in services made to you/older person’s life?

12) If you / older person received support services before6th April 2016 how satisfied were you with the standard of service received?

☐Very satisfied / ☐Satisfied / ☐Neither satisfied nor dis-satisfied / ☐Dis-satisfied / ☐Very dis-satisfied / ☐ I cannot comment as I/older person was not accessing services prior to April 2016.

13) If you / older person have received services since6th April 2016 how satisfied are you with the standard of service received?

☐Very satisfied / ☐Satisfied / ☐Neither satisfied nor dis-satisfied / ☐Dis-satisfied / ☐Very dis-satisfied / ☐ I cannot comment as I/older person am not accessing services.

14) Please add any comments on your experience of support services

15) Since 6thApril 2016 have you seen information produced by your local authority to help you understand how the changes made by the Act will impact you / older person? This could be online, leaflet or local media.

☐No I have not seen any information from my local authority / ☐Yes I have seen information from my local authority and in my opinion it was very useful / ☐Yes I have seen information from my local authority and in my opinion it was somewhatuseful / ☐Yes I have seen information from my local authority and in my opinion it was not useful

16)Since April 2016 have you / older person found it easy to access information and advice in relation to social services and well-being?

☐No it has not been easy accessing information and advice on social services and well-being / ☐Yes, it has been easy accessing information and advice on social services and well-being and have been directed to appropriate support / ☐Yes, it has been easy accessing information and advice on social services and well-being but in my opinion have not been directed to appropriate support or services / ☐Have not tried accessing any information or advice

17)Since 6thApril 2016 have you been directed to another organisation by your local authority to get support? (These organisations could be local charities, community groups or older people services)

☐No, I have not been directed to another organisation for support / ☐Yes I have been directed to another organisation and in my opinion the support received didmeet my/older person’s needs / ☐Yes I have been directed to another organisation and in my opinion the support I / older person received did not meet needs / ☐Cannot comment
Additional Comments:

18)In your opinion, if needed there is someone who can speak on your /older person’s behalf (this can be professional, family member or friend)

☐Yes / ☐Yes, possibly / ☐No, not really / ☐No, not at all
Additional comments

19)In your opinion, you / older person areable to have a clear say in the support and service received?

☐Yes, fully / ☐Yes, somewhat / ☐No, not really / ☐No, not at all
Additional comments

20)In your opinion, you/ older person areable to have a say in the design of services delivered in the local area?

☐Yes, fully / ☐Yes, somewhat / ☐No, not really / ☐No, not at all
Additional comments

21) Do you/older person know how to have a say in the design of services delivered in the local area?

☐Yes, fully / ☐Yes, somewhat / ☐No, not really / ☐No, not at all
Additional comments

Please let us know if there is anything you would like to add about your experience as an older person since 6th April 2016 implementation of the Social Services and Well-being Act. Any comments made will be used anonymously.

Please return:

Coralie Merchant, Age Alliance Wales Officer, Age Cymru, Age Cymru, Tŷ John Pathy, 13/14 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ

In strict confidence
Equalities and Diversity Monitoring Form

Age Alliance Wales is strongly committed to equality & diversity. We would be grateful if you would complete this fully anonymised monitoring form. The information gained from this form will be used for evaluation purposes only. If you would rather not answer the questions posed under any of the headings please simply leave blank.

When answering the questions, please tick the appropriate words.

  1. What is Your Gender?

☐ Male / ☐ Female / ☐ Prefer not to say
  1. Have you ever identified as transgender?For the purpose of this question “Transgender” is defined as an individual who lives, or wants to live, full time in the gender opposite to that they were assigned at birth.

☐ Yes / ☐ No / ☐ Prefer not to say
  1. Do you consider yourself to have a disability according to the terms given in the Disability Discrimination Act?

☐ Yes / ☐ No / ☐ Prefer not to say
If you wish to provide any additional details please do so below:
  1. What is your ethnic group?

Choose ONE section, then circle the appropriate box to indicate your cultural background (These are based on the Census 2001 categories, and are listed alphabetically).

☐ Asian, Asian British, Asian English, Asian Scottish, or Asian Welsh
☐ Bangladeshi / ☐ Indian / ☐ Pakistani
Any other Asian background, please write in:
☐Black, Black British, Black English, Black Scottish or Black Welsh
☐ African / ☐ Caribbean
Any other Black background, please write in:
☐Chinese, Chinese British, Chinese English, Chinese Scottish, Chinese Welsh, or other ethnic group
☐ Chinese
Any other ethnic background, please write in
☐Mixed
☐ White and Asian / ☐ White and Black African
☐ White and Chinese / ☐White and Black Caribbean
Any other Mixed background, please write in
☐ White
☐ British / ☐ English / ☐ Irish / ☐ Scottish / ☐ Welsh
Any other White background, please write in:
  1. What is your religion/belief/non-belief?

☐ No religion / ☐Baha’I / ☐ Buddhist
☐ Christian / ☐ Hindu / ☐ Jain
☐ Jewish / ☐ Muslim / ☐ Sikh
Any other religion or belief (specify if you wish)
  1. What is your sexual orientation?

☐ Bisexual / ☐ Gay Man
☐ Lesbian/Gay Woman / ☐ Heterosexual/straight
Other - Please specify