AP/ADMS 2400 3.0
Summer 2011
REQUIRED COURSE TEXT / READINGS:
Custom Textbook Packet: Colquitt, Organizational Behaviour with Connect Access Card, 1st Canadian edition with Kreitner Custom, © 2010. This shrink-wrapped packet is available at the York University Bookstore, ISBN 0071059695).
The packet includes:
Colquitt, Wesson, LePine & Gellatly (2010). Organizational Behaviour: Improving Performance and Commitment in the Workplace, Canadian Edition. McGraw-Hill Ryerson Ltd. Canada.
Custom publication for York University: Kreitner, Kinicki, Cole & Digby (2010), OB: Key Concepts, Skills, and Best Practices (Excerpts for AP/ADMS2400). Includes Chapters 2 and 7 from Fundamentals of Organizational Behaviour, 3rd Canadian Edition. McGraw-Hill Ryerson Ltd. Canada.
Connect: Enclosed with the packet is a Connect Access Card to on-line password protected resources provided by the publisher. To register, go to www.mcgrawhillconnect.ca. For more details about this website, see the “Additional Information/Notes” section below on this outline.
Hoffman, R. and Ruemper, F., Organization Behaviour: Canadian Cases and Exercises, Seventh Edition, Captus Press 2010
No Course Kit Required
Note: Photocopying more than 10% of a textbook is illegal, and may involve penalties. Do not duplicate textbooks or obtain these photocopies
ORGANIZATION OF THE COURSE:
Detailed Course Outline
Week / Topic / Readings1 / Introduction
· What is Organizational Behaviour?
· Integrative model of OB
· Evidence-based research in OB / Colquitt Ch. 1
Casebook: Purpose and Analysis of Case Studies
2 / Perception and Individual Differences
· Information-processing model of perception
· Perceptual biases and errors
· Stereotypes and diversity
· Causal attribution
· Attribution biases / Kreitner Ch. 2
Cases: A-Plus Drywall Limited
3 / Communication
· Barriers for effective communication
· Media richness
· Listening
· Communication in the age of information technology / Kreitner Ch. 7
Cases: Metropolitan General Insurance, LiveLife Healthcare
4 / Behavioral Outcomes
· Task performance
· Citizenship behaviour (OCB)
· Counterproductive behaviour
· Withdrawal behaviours (psychological and physical) / Turnover
· Performance management
· Level of analysis: individual, group, organizational outcomes / Colquitt Ch. 2
Colquitt Ch. 3 (pp. 60-64 only)
Case: Returned Goods, Flexible Packaging
5 / Attitudes, Moods and Emotions
· Job satisfaction
· Value-perception theory
· Job Characteristics Model
· Forms of organizational commitment
· Moods and emotions / Colquitt Ch. 4
Colquitt Ch. 3 (pp.48-59, 64-77 only)
Cases: Easy Money Department (A), Puck Stop
6 / Motivation
· Motivation and effort
· Theories of motivation
· Self-efficacy / Colquitt Ch. 6
Case: Brooklyn’s Dining, WD Inc., ConnAccFin
MID-TERM ASSIGNMENT TO BE SUBMITTED (week 6)
7 / Personality and Ability, Stress
· Personality
· Cultural Values
· Ability: Cognitive, Emotional, Physical
· Stress, stressors and strains
· Coping with stress
· Managing stress / Colquitt Ch. 9,
Colquitt Ch.5
Cases: HK Handbags, The Email Manager
8 / Trust and Justice
· Bases of trust
· The importance of trust
· Dimensions of organizational justice / Colquitt Ch. 7
(pp.162-182 only)
Cases: The Human Resources Strategy Branch, Alice’s Expense Account
9 / Teams Characteristics and Processes
· Team characteristics
· Team development
· Task interdependence
· Team composition
· Team processes / Colquitt Ch. 10
Cases: The Communication Taskforce, Central Prairie Hospital
10 / Learning & Decision Making
· Knowledge and expertise
· Methods of learning
· Training and knowledge transfer
· Models of decision making
· Decision making biases and problems / Colquitt Ch. 8
Case: Easy Money Department (A), Victory Fashions
11 / Leadership, Power and Influence
· Leadership styles and behaviours
· Types of power
· Using influence
· Organizational politics
· Conflict resolution and negotiation / Colquitt Chs. 11 12
Case: Victory Fashions, Zimmer Engineering
12 / Organizational Culture & Socialization
· Components of organizational culture
· Maintaining or changing organizational culture
· Resistance to Change
· Stages of socialization
· Managing socialization / Colquitt Ch. 14
Case: The New Sales Commission, Sarah Hannigan
FINAL EXAMINATION (during examination period; date TBA)
COURSE LEARNING OBJECTIVES:
To understand the components of individual and group behaviour, what influences that behaviour and how that behaviour relates to organizational design and performance.
WEIGHTING OF COURSE
Mid-term / 40%Final Exam / 60%
You must bring your Casebook to the final exam. You may also bring and use any other written material such as books and notes.
Students are required to present their current sessional identification card, and their York Card or one piece of photo identification at the exam.
ADDITIONAL INFORMATION / NOTES
Please BE AWARE: Students CANNOT write exams or submit any work for sections that they are not registered in. Students must confirm the correct section within the first two weeks of class.
The instructor/course director has NO AUTHORITY to enroll students into the course.
Deferred standing may be granted to students who are unable to write their final examination at the scheduled time or to submit their outstanding course work on the last day of classes. In order to apply for deferred standing, students must complete a Deferred Standing Agreement (DSA) form and submit their request no later than five (5) business days from the date of the exam. The request must be properly submitted with supporting documentation directly to the main office of the School of Administrative Studies (282 Atkinson), NOT to the Course Director. These requests will be considered on their merit and decisions will be communicated to the students by the main office. Students with approved DSA will be able to write their deferred examination during the School's deferred examination period, which for summer term courses will be administered during the period Friday September 23 through Sunday September 25. No further extensions of deferred exams shall be granted. The format and covered content of the deferred examination may be different from that of the originally scheduled examination. The deferred exam may be closed book, cumulative and comprehensive and may include all subjects/topics of the textbook whether they have been covered in class or not. Any request for deferred standing on medical grounds must include an Attending Physician's Statement form; a “Doctor’s Note” will not be accepted.
DSA Form: http://www.registrar.yorku.ca/pdf/deferred_standing_agreement.pdf
Attending Physician's Statement form: http://www.yorku.ca/laps/council/students/documents/APS.pdf