Annex A
TAN TOCK SENG HOSPITAL PTE LTD
Invitation to Quote Specifications
TAN TOCK SENG HOSPITAL
Quote for the Appointment of an Operator to set up and manage fruits and drinks labeled with Healthier Choice Symbol (HCS) vending machines at Tan Tock Seng Hospital (TTSH).
1. Introduction
Tan Tock Seng is the second largest hospital in Singapore with 17 clinical disciplines and 15 outpatient clinics. These include Anesthesiology, Cardiology, Diagnostic Imaging, Emergency Medicine, General Medicine, General Surgery, Respiratory Medicine, Infectious Disease, Geriatric Medicine, Rehabilitation Medicine, Rheumatology, Allergy and Immunology, Ophthalmology, Pathology and Laboratory Medicine, Orthopaedic Surgery, Otorhinolaryngology, Psychological Medicine and Clinical Epidemiology. TTSH, today has almost 4,000 staff.
The 1400 bed hospital is equipped with state-of-the-art facilities and medical equipment. Commitment to quality care and services is our top priority.
Tan Tock Seng is built at the junction of Moulmein Road / Thomson Road just next to Novena MRT station.
The Hospital is more than a hospital, we bring quality services to our patients and visitors according to their needs. The retail space within the building is located on the first level and comprises a food court, flower shop, photo shop, bookstore, optical shop, organic products shop and other food and beverage outlets.
2. Management of Operations – Overview
The appointed operator shall set up and operate the fruits and drinks labeled with Healthier Choice Symbol (HCS) vending machines for the patients and visitors of TTSH.
The fruits vending machines shall be operated to provide the best service and products to patients, visitors and staff, at competitive prices.
3. Duration of the Appointment
The appointed operator shall operate the vending machines for a minimum period of 1 year with an option to re-new the contract for a period of 1 year subject to the discretion of the Hospital.
4. Vendor Eligibility
a. $10,000 paid up capital
b. Provide reference check
5. Proposal Specifications
For the realization of the vending machines, the vendor shall be required to propose a comprehensive plan and strategy for the Hospital assessment. The proposal shall include the following salient information:
a. Vendor must submit visuals of the vending machines. To include details such as the dimensions of the vending machines.
b. The vendor shall provide proposed locations of all the machines they intend to install at.
c. The vendor shall provide technical specifications such as the power point, electrical supply or water supply requirement.
d. The vendor shall be required to provide suitably trained staff to provide best customer service.
e. The vendor shall manage the vending machines with the needs of the customers in mind and shall be required to use his / her initiatives in offering various types of customer services which would leverage its position as a valuable service provider in this aspect.
The vendor shall thus be required to advise the Hospital of the extent of their vendor contacts and its relevant experience in the marketing and sale of such products.
f. The vendor shall provide the items and prices. Any additional items please include more pages to the list.
g. License fee shall be imposed on the operator for the vending machines. The vendor shall therefore be required to propose to the Hospital a monthly license fee.
A specimen copy of the License Agreement pertaining to the vending machines, which may be subject to changes, shall be available for perusal at the Materials Management Department at a later specified date and at the expressed request from the vendor.
h. Proposed Operation Hours
24 hours daily
6. Advertising and Promotion
All media related to vending machines by the awarded operator shall be proof read and subject to the Hospital prior approval before release to the public.
7. Quote Submission and Presentation
All vendors are to submit triplicate copies of their quote proposals/ offers. Vendors are also required to do a quote presentation of the proposals if and when requested by the Hospital.
8. Format and Contents of Quote Submission
The submissions should include :
a. Executive Summary
Please provide a brief outline of the scope of your proposal, summary of total investments and recommendations.
b. Overview Profile of Vendor
In addition to a compulsory submission of the vendor Registration Profile attached, you shall be required to outline your experiences and expertise relevant to management of the retail outlet.
c. Detailed Proposal to Proposal Specifications as outlined in Point 5 above
d. Projected Sales & Breakeven Forecast
e. Marketing and Promotion Plans
9. Final Written Agreement
The awarded vendor shall be issued a Letter of Acceptance and to subsequently enter into final written agreement with the Hospital.