Town of Chapel Hill
6900 Millhouse Road
Chapel Hill, NC 27514-2401
phone (919) 969-4900 fax (919) 968-2840
www.townofchapelhill.org/transit
Career Opportunity: Assistant Operations Manager – Fixed Route
Chapel Hill Transit (CHT), the second largest transit system in North Carolina, seeks highly qualified candidates for the position of Assistant Operations Manager – Fixed Route. Functioning as a Town Department, CHT serves the communities of Chapel Hill, Carrboro and the University of North Carolina at Chapel Hill, operating fixed route and demand response services and providing around seven million annual rides. Fare-free, fixed route service is provided on 31 weekday and weekend routes, using a fleet of 99 vehicles.
The Town of Chapel Hill (pop 58K) is a vibrant university town within the Research Triangle metropolitan region, which is home to multiple colleges and universities, two library schools and the State library. The interaction of active and engaged community members, University students, faculty, and staff, and longtime and newly arrived residents makes Chapel Hill a center of culture, academia, diversity, and ideas. Throughout its history and continuing today, Chapel Hill has retained its small-town friendliness; its sense of place and historic roots; evidence of care for the natural environment; the thoughtful integration of commercial areas with the fabric of the town; and the youthful exuberance and interchange of ideas that are fostered by the University. The community is conveniently located within a few hours of the coast and the beautiful Blue Ridge Mountains. More information about the Town of Chapel Hill can be found on our website.
This is an excellent opportunity with a progressive transit system and Town that offers an attractive starting salary, an excellent benefit package, career development and equal opportunity. CHT values diversity at all levels of its workforce.
Primary responsibilities for this position include:
· Provides leadership in the daily management of the Fixed Route operating division, consistent with the Town’s values of responsibility, equity, safety, professionalism, ethics, communication and teamwork, in coordination with the Operations Manager – Fixed Route.
· Maintains Fixed Route division’s standards for safety, customer service and reliability by daily monitoring operations Team Members for adherence to policies, guidance, regulations and schedules.
· Supervises, coaches, trains, motivates, counsels and helps develop Team Members to meet Fixed Route division standards and for career opportunities.
· Manages scheduling of Supervisors, Operators, open work and equipment on a daily basis, including monitoring employee utilization and overtime. Maintains records of Supervisor and Operator work assignments, including attendance and leave requests. Supervises scheduling, payroll and run bids for Operators and Supervisors.
· Provides street and base operations supervision as required; furnishes advice, assistance and direction with regard to situations that arise as a result of street transit operations; monitors and evaluates Transit Operator activities and skill levels. Investigates questions/complaints and responds appropriately; provides follow-up written or verbal communication as needed. Operates buses or vehicles and fills supervisory duties as necessary.
· May assist in service recovery or emergency response requests during major accidents, incidents or natural disasters involving Chapel Hill Transit/Town vehicles, personnel, or property. May also provide information and assistance to community groups and other Town Departments.
· May represent Chapel Hill Transit at disciplinary hearings and grievances, researches and investigates matters related to counseling and disciplinary matters, prepares documents in support of counseling and disciplinary matters, and tracks the timelines to ensure timely response in accordance with Chapel Hill Transit and Town policies.
· Assists in the development of Fixed Route Division budget, operating policies and procedures. Confers with Team Members, Operations Manager – Fixed Route and Transit/Town Leadership regarding proper safety procedures, defensive driving techniques, customer service issues/concerns, report preparation for new or revised policies.
· Reviews reports from Supervisors regarding positive events, accidents, and incidents; Prepares reports and documentation such as personnel record entries, workplace injury, accident/incident, and other operations-related documents;
· Coordinates hiring and training of Supervisors and Operators in coordination with Transit/Town Leadership.
NOTE: Multiple candidates may be selected for this position. This may require that the duties of the position are shared or distributed based on skills and abilities.
This position requires an Associate’s Degree and three (3) years of progressive experience in a supervisory or management capacity or any combination of education and experience that provides the required knowledge, skills and abilities required to do the job; and have the ability to obtain a Class B CDL (with Passenger Endorsement). Communication, interpersonal, customer service and critical thinking skills are critical for this position. This position reports to the Operations Manager-Fixed Route and supervises operations and supervisory staff.
The hiring range is $47,117 – $62,170. Compensation is negotiable based upon experience and qualifications. Outstanding benefits are offered including 100% employer paid health insurance for employees and partial employer contribution for dependents and generous leave. In addition, the Town makes a contribution of 5% to the 401 (k) for all regular full and part-time employees. See full benefits description here.
The position will be open until filled. For consideration, apply by September 20, 2016. Selected candidates will need to participate in an assessment center process in Chapel Hill October 6-7, 2016 Apply on-line at www.townofchapelhill.org or apply at Town Hall, 405 Martin Luther King Jr. Blvd., Chapel Hill, NC 27514, 919-968-2700 EOE.
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