EMAIL:

MOBILE: 97608040

Work Reference contact and line manager: Fahad Al Bahri95103584

P.O. BOX: 2189

P.C:111

Seeb,Muscat

SULTANATE OF OMAN

PERSONAL DETAILS

Name:Salim Yahya Al-Shaibani

Date of Birth:10 June 1977

Nationality:Omani

OBJECTIVES

  • Looking for a suitable position in your company,which will utilize my qualification, experience and combining with customer services and sales skills to further enhance my carrier development and contribute to the profit of the company business.

EDUCATION

1994: English course at British Council

1998: NVQ qualification in Business Administration Level 2. (NTI)

2012: MSOffice Course

2013: Level 1 Certificate in Business Administration- Pass with Merit

WORK HISTORY &EXPERIENCE

(Clearance officer)

Two years’ experienceInchcape Shipping between 1998-2000

The first year in Salalah Port and nature of work:

  • Boarding Vessels for Inward Clearance.
  • Customs clearance and documentation for Import/Export cargoes.
  • Clearance of Ship’s spares in transit.
  • Manage crew change, Meet/Greet, Hotel & ticketing booking.
  • Prepare Vessel Arrival Notice.
  • Prepare Outward Vessels Clearance.
  • Send arrival/Departure details of Vessels to Principal.
  • Obtaining permission for Vessels to carryout maintenance while along side
  • Arrange medical assistance for sick crew.

The second year in Seeb Airport Cargo same company(cargo section) and nature of work:

  • Clearance.
  • Import/Export cargoes.
  • Typing Airway bills.
  • Taking dimension of the cargo
  • Obtain payment from the customer
  • Dealing direct with customer who want to import or export they cargo.

(Customer Service)

From December 2004 up to February 2008 with Nawras Telecom in customer service (call center) and the nature of work is:

  • Helping Customer with their needs.
  • Solving Customer problems through the phone.
  • Phone trouble shooting for customer.
  • Modem trouble shooting for customer
  • Customer relationship.
  • Advertise Nawras Products and services throw the phone to customer
  • Working with different systems and applicationsto help the customers’ needs.

(Sales -Sales Support as Internet Specialist)

From February 2008 up to June 2011 with Nawras Telecom and the nature of work is:

  • Obtain work instructions from the team leader
  • Assure work execution and configuration internet service at the customer site
  • Coordinating between the customer and different channels in Nawras to solve customer issue.
  • Deploy technical field activity as related to the modem configuration & maintenance.
  • Report to the Team leader on job execution on a daily basis and share the challenges
  • Supporting servicing modem for the customers who have installation problems in their residence or office premises.
  • Training the customer after support then for configuration
  • Troubleshoot service or modem requests and upgrade the internet modems.
  • Test new Telecom modems and phones as part of pre-launch support.
  • Monitoring work completion by assuring the work quality keeping the Nawras standards.
  • Troubleshooting customers blackberry issue (emails configuration, atc)and upgrade software of blackberry phones.
  • Troubleshooting customers smart phone issues (internet and emails configuration)

(Sales -Sales Support as Sales Process & IT Specialist)

From June 2011 up to date with Nawras Telecom and the nature of work is:

  • Define and continuously improve Department and cross functional work flows & processes for “Mobile & Fixed line service” with business owners to maximise productivity and efficiency of channel & support sales operations.
  • Manage the processes implementation on “Mobile & Fixed line service” offers, products, services, and sales IT Systems.
  • Keep Mobile & Fixed line documentation on processes and workflows up-to-date in Sales Tool Kit.
  • Daily information updates to trainers.
  • Ensure communication and training on new processes / updates to Sales Force, Cross functional teams and Dealer Partners.
  • Monitoring Site installation of IT-to-Seles at Premium Dealers and new Nawras Store outlets.
  • Manage Sales-IT SLA, productivity and operational time for all Sales Tactical Systems.
  • Define user requirements and support functional testing, deployment, user training of Sales IT systems, new releases / functionality to channels (Nawras stores, dealers etc).
  • Monitor Business Rule gaps, advice for corrections and coordinating with the respective Product Manager and IT to implement the corrections.
  • Attend Sales UAT (User Acceptance Test) and perform necessary User Acceptance checks and provide approval for releasing the Sales systems.
  • Ensure all trouble tickets issued from stores are action by the respective departments within the agreed SLA.
  • Monitor HQ MRMS on updating the Products \ Offer Price upon request.
  • Monitor Customer related Application Forms and advice for changes.
  • Support data mining and analysis to track channels, support functions performance as required.
  • Answer user queries and resolve operational problems on tactical systems.
  • Support training of Sales and Partner staff on Sales IT Tactical systems.
  • Capture and update frequently asked questions on use of Sales IT systems.
  • Manage delivery of Service Level for Sales Trouble Tickets through daily monitoring and follow up.
  • Create and Manage Sales and stores staff Sales application user Names and passwords.
  • Support Stores Operations, Business Segment & Indirect channel team on Stock-Taking, and preparing the Final Report including findings (variance report on stock Excess & Shortage) with the previous comparisons and stores standings and how to conduct stock adjustments if required to Accounts Team.
  • Support Accounts team on Stores reconciliation issues, analyze the issue and provide the reason for variance.
  • Support EDMO BPO matrix process team in the development of Cross functional process improvement initiatives.
SKILLS
  • Has a good knowledge with Windows XP,Windows7 and computer applications such as: Excel, MSWord, Outlook and Power Point. (MSOffice)
  • Participate on Nawras first Launch Team Member on March 2005.
  • Strong interpersonal (communication) & telephone skills. High level of customer orientation and friendly personality. Good organized and services oriented attitude.
  • Maintain a pleasant and tidy environment in order to portray a good impression of the organization.
  • All activities under my control are carried out in accordance with companybusiness rules.

Languages and proficiency level (Fluent/V.Good/ Good/Poor)

Reading / Writing / Spoken/Hearing
Arabic / Fluent / Fluent / Fluent
English / Fluent / V. Good / Fluent
Swahili / Poor / Poor / Fluent

(1)