Lawrence Najjar
Austin, TX
Objective
Position designing easy-to-use user interfaces for challenging software applications
Recent Experience
8/11 – 1/13: Informatica, Principal User Experience Designer, Austin
•Researched users and wrote personas
•Created wireframes for complex, browser-based user task scenarios to archive enterprise applications and their relational databases
•Improved company design standards
•Iteratively reviewed designs with user representatives
•Mentored UX colleague, including review of cloud designs.
5/05 – 06/11: TandemSeven (design consulting firm), Principal User Experience Architect, Austin
•Working with cross-functional teammates, crafted design strategies, wrote project plans, interviewed stakeholders, identified users and their needs, developed personas, documented scenarios, created interaction designs for complex Web-based applications, performed usability evaluations, and wrote user interface design specifications
•Designed clinical trials data prototype demonstrated to president of Abbott Pharmaceuticals
•For Campbell Soup intranet redesign, increased number of visitors per day by 727% and won international design award
•Worked with commercial-focused clients such as 1-800-Flowers (B2B), Career Education Corporation, Chubb (B2B), Experian (B2B), Grainger, and Orbitz.
3/03 – 4/05: BMC Software, Senior Interaction Designer, Austin
•Gathered requirements, identified users, performed task analyses, iteratively designed user interfaces, created interactive mock-up, led client design reviews, and wrote user interface design specifications for business services management applications.
•Wrote Java application accessibility user interface style guide.
12/01 – 3/03: GTRI, Human Factors Engineer, Atlanta
•For multi-function (print/scan/copy/fax) user interface,performed needs assessment, developed design checklist, performed accessibility evaluations with representative users, and designed improved user interface concept
•Performed usability heuristic evaluations of Worldspan travel reservation Web sites.
6/00 – 10/01: Viant (design consulting firm), Information Architect, Atlanta
•Wrote proposals, scoped work, identified user/stakeholder needs, and made presentations to stakeholders
•With project teams, created use cases, organized information, designed navigational structures, created task flows, and developed interactive HTML mock-ups
•Performed usability expert reviews and led iterative user interface design reviews
•Created user interface design templates for company-wide standards
•Clients included Fast Forward consumer electronics, Fleet Bank, and NASCAR.
8/98 – 6/00: iXL, Senior Information Architect, Atlanta
•Worked on cross-functional teams to create:
- America Online corporate information site
- Delta Air Lines internal agent reservation system
- GE Power Systems order status extranet
- Home Depot’s first online store
- Thomson OneTax online consumer tax return site.
•Developed design strategies, scoped work, and wrote project proposals
•Analyzed user needs, wrote functional requirements, organized site information, and created interactive HTML prototypes
•Performed heuristic evaluations, led stakeholder design reviews, and wrote user interface design specifications
•Coached junior designer.
6/93 – 8/98: GTRI, Research Assistant, Atlanta
•Researched user needs, then designed and evaluated innovative software and hardware user interfaces for network-enabled mobile wearable computers
•Designed, created, and maintained Web sites for department and international conference.
5/84 – 6/93: IBM Corp., Human Factors Engineer, Atlanta and Rockville, MD
•Performed contextual observations and user interviews, then designed software and hardware user interfaces for US air traffic control system. Designs included digital flight strips, customized keyboard, workstation ergonomics, and audio alerts
•Planned and conducted dozens of usability tests on commercial software applications and product set-up instructions.
2/83 – 5/84: Systems Research Laboratories, Human Factors Engineer, Hanover, MD
•Worked with client and representative users to design user interface for complex audio control panel and advanced word processing and audio transcription system for US government agency.
Education
Degrees in Engineering Psychology, Georgia Institute of Technology