Disabled Access Guide for Peninsula Dental School

Disabled Access Guide for Peninsula Dental School

Exeter Dental Educational Facility

The Exeter Dental Educational Facility is based in Veysey Close,this is a short distance off Topsham Road in central Exeter. There are regular bus services to and from the surrounding area. Busses will stop on Topsham Roadand Barrack Road which is approximately 5 to 10 minute walk to the main entrance.

There are 2 disabled parking bays close to the main doors of the facility (approx. 7m from front door). The route to the main entrance from the disabled bays is accessible to a wheelchair user without assistance. There are no kerbs, stairs or incline.

The main car park in front of the buildingis smooth tarmac and predominantly level. There is no fee to park in this car park.

There is adequate space for patients to be dropped off at the main entrance, please approach the barrier then use the intercom to gain entrance.

There are two automatic doors at the main entrance with no steps or kerbs. Door opening is approximately 150cm for the main door and 120cm for the internal door.

The building is well lit throughout with large windows and adequate lighting. The flooring is level and has predominantly vinyl flooring throughout.

Immediately on entering the facility reception is to your right.

Reception is always manned and the tea team will support with any additional needs. The desk has cut out area which is 73cm at lowest point to support wheelchair users. An induction loop system is available at the desk. Hearing aids should be turned to T position to use.

The flooring is smooth and level throughout the reception area. No background music is played in the facility

There are 2 waiting areas in the facility on ground and first floor. The ground floor waiting area is immediately beyond the reception. This has 25 chairs and the layout is spacious enough room to manoeuvre a wheelchair or mobility scooter. All tables are low to allow access.

The first floor waiting area is accessible by lift or stairs and is arranged with low tables and 32 chairs.

The seating areas have smooth and level flooring, have a children’s play area with children’s chairs and drinking water is available.

Patients will be called individually from the waiting area by student, nurse or Dentist.

Waiting areas have clear signage guiding patients where facilities can be located.

Treatment areas can be accessed directly from the waiting area through doors (90cm aperture) and a short corridor is 150cm wide.

The treatment area is arranged across several open bays as well as single surgeries. The flooring is smooth and level and there is adequate space to manoeuvre wheelchair or mobility scooter in the bays.

X rays can be accessed by wheelchair users.

The lift and stairs are directly in front of the main doors. The lift is well lit, with buttons within the reach of wheelchair users. There is an audible announcement of direction and when floor is reached and an alarm. There are also stairs from the waiting area to the first floor.

On the ground floor there are male, female and accessible toilets. These are all easily reachable with no ramps or stairs. On the first floor there are again male, female and accessible toilets.

Patient letters can be made available in other formats such as large print (on request at reception)

All reception staff have disability awareness training

BSL interpreters can be provided with appropriate notice

Emergency call points and are available on stairs

Assistance dogs

Assistance dogs are welcome in all dental education facilities. Dogs can remain with their owner in the waiting area. When called into clinic, assistance dogs can be left with the reception staff while treatment takes place where they will be looked after by a member of staff in a quiet area away from patients.

A nurse or member of reception team will support and guide the patient into the treatment bay and will remain with them throughout treatment and guide back to reception on completion.