Dilawri Automotive Group Hyundai of Regina

Dilawri Automotive Group

Meeting Minutes

Department/Dealership:
Write in the dealership name and type of meeting (i.e. ISO, Parts, Service)

Date of Meeting:

Write in the date of the meeting.

Present:Write in the names of the people who attended the meeting.

Absent: Write in the names of the people who were absent.

Start:

Write in the time the meeting started.

End:

Write in the time the meeting ended.

Next Meeting:

Write in the date of the next meeting.

Action Items Resulting From Meeting

Write below the action items that resulted from this meeting. An action item is defined as a specific thing that someone from the meeting must have completed. Please make sure that you include the due date. If this is the second or more time that this action item has appeared here, enter the consecutive dates along with the new due date.

Review Action Items From Previous Meeting

All action items from the previous meeting minutes must be reviewed to see if they were completed. If the particular item was completed enter in the Completed Date. If the action item from the previous meeting was NOT completed, re-enter that action item as an Action Item Resulting from Meeting and enter the new due data along with the previous due date.

Details Of Meeting

Write in point form the highlights of conversations, discussions, and CFR reviews that have come to the table in the meeting.

Manufactures CSI Scores:

Sales ServiceSales (Infiniti)Service (Infiniti)

1 month = 1 month=1 month = 1 month=

3 month = 3 month=3 month = 3 month=

Region = Region = Region = Region =

Sales ServiceSales (Mini)Service ( Mini)

1 month = 1 month=1 month = 1 month=

3 month = 3 month=3 month = 3 month=

Region = Region = Region = Region =

Area’s for improvement. (List in detail below, if none, record N/A)

Outstanding CFR”s (list below)

Customer Last Name / First NameDate of CFR Result of Action

Details Of Meeting

Write in point form the highlights of conversations, discussions, and CFR reviews that have come to the table in the meeting.

Workplace Concerns: (Service Manager) – Agenda Item = Jan to Dec

Resources – Issues and Needs – (Management Team) – Agenda Item = Jan to Dec

Upcoming Quality Plan – (Operations Manager) - Jan / April/ July/ October

Effectiveness of QMS – (Operations Manager) - November

Quality Policy – (Operations Manager) - December

Suppliers Contactors Issues – (Parts Manager) – January / April / July / October

Details Of Meeting

Write in point form the highlights of conversations, discussions, and CFR reviews that have come to the table in the meeting.

Document Control Issues – (Human Resources Manager) – January / April / July / October

Continual Improvement – (Operations Manager / Quality Assurance Manager) – Mar / Dec

Corrective & Preventative actions from Int Audits – (Quality Assurance Manager) – Mar / Dec

Training Needs – (Human Resources Manager) – February / May / August / November

Equipment Maintenance – (Service Manager) - September

Calibration System – (Service Manager) – September

Other: (Any additional notes – list below)

Other

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