DEPARTMENT MANAGEMENT: Performance Excellence

JOB DESCRIPTION

TITLE: Lean Facilitators

POSITION CODE: 5280

DEPARTMENT:85700

DEPARTMENT MANAGEMENT: Performance Excellence

DATE: October 1, 2012

POSITION SUMMARY

The Lean Facilitator leads improvement projects related to process and continuous improvement in the areas of quality, operations, productivity, and cost using Lean methodologies and tools.

The Lean Facilitator plays a lead role in process improvement projects by facilitating groups and teams, managing projects, monitoring for sustainability, presenting results and recommendations, and developing metrics and measurement tools to improve operating processes toward greater efficiency and effectiveness. Is able to mentor staff in the development and utilization of Lean methodologies and tools. Plays a key role in the development of a Lean culture throughout PIH Health.

SPECIFIC SKILLS NEEDED

• Must be able to independently develop, lead, and manage multiple projects, utilizing common project management methodologies
• Must be able to conduct analysis, interpret data and facilitate projects with minimal supervision
• Must be able to manage and interact effectively with diverse groups
• Must have excellent customer service skills
• Must be trained in Lean Methodologies
• Must have proficient computer skills, including Microsoft Excel, Word and PowerPoint
• Must have strong written and presentation skills

EDUCATION/EXPERIENCE/TRAINING

• Bachelors degree in business, nursing, industrial engineering, healthcare administration, or related field. Masters preferred
• Experience with Lean Methodology. Experience in a healthcare setting preferred. Lean/Six Sigma certification preferred
• Previous experience managing large, complex projects preferred

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DUTIES AND RESPONSIBILITIES

1. Safeguards and preserves the confidentiality of patient’s protected health information in accordance with State and Federal (HIPAA) regulatory requirements, hospital and departmental policies.
2. Ensures a safe patient environment and adherence to safety practices per policy.
3. With consideration to age, employee utilizes the approved process to resolve biophysical, psychological, educational and environmental needs of patient/significant other when administering care.

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1. Applies knowledge of project management, Lean and performance improvement methodologies.
2. Facilitates improvements in operating performance through fundamental rethinking and redesign of core processes utilizing Lean methodologies and recommends changes or improvements based on study results. Works directly with staff, directors, physicians and executive leaders to implement and maintain process improvement.
3. Works with staff to develop the use of Lean methodologies and tools to create a Lean culture throughout PIH Health.
4. Serves as link to the process improvement teams and natural working groups and implementation teams. Enables key stakeholders' participation and acceptance of change efforts.
5. Create a working environment that promotes positive employee attitudes, effective communications, trust, collaboration, creativity and optimal productivity.
6. Act as role model, verbally and behaviorally demonstrating skill, enthusiasm, positive problem solving, commitment and loyalty to the organization.

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TEAMWORK/CUSTOMER SERVICE RESPONSIBILITIES:

1. Customer Service Values and Behaviors:

1.1 Value:Each person is treated with respect, dignity, fairness and compassion.

Behavior:Performance is acceptable when everyone is promptly greeted with a smile in a warm and caring manner using the person’s name whenever possible. No matter how I feel, I display a caring attitude.

1.2 Value:Each person displays loyalty and pride in Presbyterian Intercommunity Hospital and upholds the confidentiality of patients, visitors, physicians, and co-workers.

Behavior: Performance is acceptable when concerns/problems with fellow employees and customers are not discussed with anyone other than the person involved or the supervisor. Customer issues and ideas are listened to and appropriate follow up occurs to create a satisfied customer. I do not make excuses. I do not demean other people or departments.

1.3 Value:Each person demonstrates commitment to open communication.

Behavior: Performance is acceptable when openness and acceptance of constructive criticism occurs. Positive communication occurs by complimenting and expressing appreciation to others. I will listen and encourage others to express ideas and opinions.

1.4 Value: Each person demonstrates pride in the physical appearance of all PIH properties.

Behavior: Performance is acceptable when the initiative is taken to maintain a clean and safe environment. I conduct myself in a manner which respects and preserves equipment and the physical plant. I do not walk by spills, trash or unsafe conditions without assuring that they are attended to promptly by me or appropriate personnel.

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PERSONAL QUALITES:

• Creative
• Organized
• Conscientious
• Dependable
• Customer service focused

PHYSICAL DEMANDS:

1. Must be able to utilize correct body mechanics during performance of physical activity such as pushing/pulling, stooping, squatting, sitting, and lifting as applicable to the position.
2. Requires the following frequency of physical demands: (Indicate the % - see key below)

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Key:U.S. Department of Labor Terminology

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1. Requires the following lifting demands. (Select appropriate level by placing an X in the box next to it)

Physical Demand Characteristic of Work

Acknowledgment: This form was developed by the Rehabilitation Institute of Southern California.

Copyright 1988 Leonard N. Matheson, Ph.D.

(Indicate push/pull amounts)

ENVIRONMENTAL:

Requires work in or with the following environmental influences: (Indicate the % -see key below)

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Key:U.S. Department of Labor Terminology

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COMMUNICATION:

1. Talking or hearing essential to communicate with patients, physicians and staff.
2. Good communication skills; read, speaks and writes English fluently.
3. Bilingual skills in Spanish/Chinese preferred.

If you are interested in this position please apply online at

or contact Denise Authier,

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