Define Job Descriptions with Hiring Manager

Objective

• Define job descriptions with hiring manager,

• post and update job banks,
• source and screen candidates,
• schedule and lead interviews,
• gather feedback from both candidates and hiring managers,
• Manage communications: Gathering feedback from both candidates and hiring mangers,
• close deal (negotiate salary) and prepare the new employee for the job transition.

• Supervised all aspect of the store for the graveyard shift including slot gaming, gas pumps, and retail sales. Trained 3 cashiers for shift, developed pricing cheat sheets, and rewrote shift requirements.

• Private practice clinical therapy office provided targeted Trigger Point release and Myofascial therapies to promote pain relief and structural recovery of patients’ injuries.

• Provided sales, consulting and practical advice to general and corporate call center accounts focusing on satisfying their telephony and audio conferencing needs. Consistently maintained the highest dollar per call average of the entire department.

• Responsible for the deployment and continued pre and post sales training, support, and improvement of three software applications for major clients such as MTS, Dell Canada, AT&T, and Citibank.

• Technical & Customer Support Services - Senior Technical Support Engineer
  Re-engineered the existing support services infrastructure by creating service level and then provided those levels of support to our existing 17M+ active email box client base.
• Service Provider Solutions - Technical & Customer Support Services Project Lead (USA)
  Coordinated the implementation of 24-hour international telephone support services for the entire ISP market penetration effort.
• bMessaging - Customer Support Strategies Specialist Senior Support Team
  Developed all written training material and internal processes for a support center of 20 to 50 front line agents answering phone and email inquiries supporting the bMessaging web based and POP3 email solution for Microsoft’s bCentral small business enterprise.

• ClientCommunicationsCenter- Team Lead(Western U.S. & Asia Pacific Regions)
  Supervised a high volume inbound internet and telephone Call Center environment, primarily providing client services to the Western U.S. and Asia-Pacific Regions.
• IS&T - Desktop Systems & Technical Support Specialist
  Supported 300+ local Windows95, Windows98, Outlook98, Office98 users and provided telephone support for 12 additional regional offices.

• Maxis’ Dining Room - Bus person, Captain, Host, Reservations Manager
• Room Service - Server, Cashier
• Club Max - Nightclub Door Supervisor

2002 - 2003

1994 - 1996

1991 - 1993

1988 - 1991

• Web Site Development : – –
• Member - Associated Bodyworkers & Massage Professionals.
• Interests of a more personal nature include gardening, snow sports, home improvement, driving, and continued studies as a certified massage therapist.
• Xerox; "Leadership through Quality" Certification.
• Interpersonal Technology Group, "A.C.T.I.O.N. Management Training" Certification.
• Dunn and Bradstreet; "Excellence in Client Service"
• Microcenter Institute, "Microsoft Windows Service and Support Strategies" Certification.
• Compumaster Institute, "PC installation and upgrade";"Advanced PC hardware maintenance & support"Certification.
• Hand on experience designing, developing, maintaining and working in multi-level technical/customer support help desks & call centers.
• Experience in designing and implementing ACD, UCD, and PBX phone trees on Rolm, Octel, and NEC phone networks.
• Hands on computer experience with troubleshooting, supporting and using IBM including: DOS 6.22, Windows 3.1, 95, 98, 2000, XP; MSOffice 95, 2000, & XP Suites; Exchange 5 & 2000
• IT industry generalist with focused interests on help desks, Internet support strategies, & ASP customer care