Dear Miss Taylor

J Taylor

Our ref: 16 FOI290

13October2016

Dear Miss Taylor,

I am writing in response to your request for information, made under the Freedom of Information Act 2000, which was received by Central and North West London NHS Foundation Trust (CNWL) on 27September2016.

The information that we hold and are able to provide under the Act and within the “Fees Limit” is listed or attached below.

Under FOI please provide the following information relating to how the organisation rosters its staff.
1. Does the trust currently use rostering software?Yes
2. Please state the name(s) of all rostering provider(s) used, split by the following staffing groups. Where no third parties are used, please explain how these staff are rostered:
a. Medical & DentalDRS - supplied by Skills for Health
b. Nursing & MidwiferyHealthRoster - supplied by Allocate
c. AHPsHealthRoster - supplied by Allocate
d. Other (please specify)All other staff groups- Allocate
3. Does the organisation store its rostering data on its own servers or in the Cloud? Again please provide this information for each of the following staffing groups:
a. Medical & DentalHosted by Skills for Health
b. Nursing & MidwiferyHosted by Allocate – Cloud based
c. AHPsHosted by Allocate – Cloud based
d. Other (please specify)All other staff groups- Allocate -Cloud based
4. What other rota management systems are used by the organisation? Please state the names of any providers used and what they are used for.None

5. Please state the name(s) of all third party tech solutions used by the organisation to manage internal bank staff (Allocate, Liaison, Holt, Brookson etc.). Please split this by the following staffing groups:
a. Medical & Dental-Liaison
b. Nursing & Midwifery-Allocate
c. AHPs- Allocate
d.All other staff groups-Allocate

Please contact me if you have any queries about this letter, when contacting please quote the reference number above in any future communications relating to this request.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988. You are free to use it for your own purposes, including any noncommercial research you are doing. Any other reuse, for example commercial publication, would require the permission of the copyright holder.

If you are dissatisfied with the response you have received, you have the right to request a review of our decision or make a complaint about how your request has been handled. In respect of this please contact the Trust Head of Information Governance (Dr Araripe Garboggini) via email at

Your request should be made within 2 months of receipt of this letter and we will reply within 20 working days of receipt. Any such request received after 2 months will only be considered at the discretion of the Trust.

If you are still unsatisfied, you may apply directly to the Information Commissioner for a decision. The Information Commissioner is the statutory regulator for the Freedom of Information Act. Generally, the ICO cannot make a decision unless you have exhausted the procedures provided by the Trust. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Yours sincerely

Nigel D Sinaga-Heness

Freedom of Information and Data Protection Officer

Trust Headquarters, Stephenson House, 75 Hampstead Road, London NW1 2PL

Telephone: 020 3214 5700