Customer Information Standard Letter Template
The Customer
Kirby Bellars and Surrounding Area
Leicestershire
Project Title:
Kirby Bellars Odour Nuisance
Our Bulletin Board ref:6130171
We delivered this to you:19 June 2017
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Dear customer,
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We’re planningsomeimprovements
that may affect you and would
like to meet you.
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- Essential sewer improvements are required in Kirby Bellars.
- Work is expected tostart on the 24th July 2017 for a duration of 9 weeks.
- We shall use lesser intrusive methods of working, and reinstate affected areas to their original condition.
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Where the work is taking place
This sewer improvement scheme involves laying 600m of new pipe through the fields to the east of Kirby Bellars, from the A607 to the south side of the Midland Main Line.We shall connect it to an existing manhole adjacent to the railway, and to the existing pumping main in the A607, and abandon the redundant length of pumping main along the A607 to main Street.
How we will keep disruption to a minimum
The construction of new sewers can be disruptive, however, we will do all we can to minimise disruption to our customers:
•We shall use trenchless methods to lay the new pipe for the diverted pumping main, which is quicker than normal trench excavation methods and will reduce disruption to our customers, and the land it is crossing
•We are working closelywith Natural England, Leicester County Council and private landowners to develop the most effective solution, with minimal or no impact on the natural landscape.
Plan ofour proposed works
Who to contact about these works
Our contract partners NMCNomenca will carry out the work on our behalf. NMCNomenca and the Severn Trent Programme Engineer can be contacted during normal office hours on the numbers shown below.
NameCompany NameRoleNumber
Matt BrownNMCNomencaProject Manager07968 766650
Andy WilsonSevern Trent WaterSenior Programme Engineer07825 009563
You can call the Customer Liaison Team on Freephone 08081 688 140.
Or you can e-mail us at quoting the project title.
Yours sincerely,
Andy Wilson
Senior Programme Engineer
Severn Trent Water
For any general enquiries about your water or sewerage services, you can contact us direct at our 24 hourcustomer operations service centre on 0800 783 4444.
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