Chapter 2: Information Management and IT Architecture

Chapter 2: Information Management and IT Architecture

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Chapter 2: Information Management and IT Architecture

Test Bank

Multiple Choice

  1. Applications that collect and combine data (e.g. images, audio, video, location data, social data, and so on) from multiple sources, then organize and use them for some new purpose are called ______.
  1. 3D data apps
  2. Mashups
  3. Data merge or data merger apps
  4. Multi-source data apps

Answer: B

Difficulty: Easy

Section Ref: 2.1 Information Management in the 2010s

AACSB: Information Technology

  1. The most potentially valuable and challenging type of information is ______—the semi-structured or unstructured content generated by humans from social media, mobile devices, search engines, and sensors as well as texts, images, audio, and video.
  1. Human information
  2. Multi-media information
  3. Cultural information
  4. Qualitative information

Answer: A

Difficulty: Medium

Section Ref: 2.1 Information Management in the 2010s

AACSB: Use of information technology

  1. The “blueprints” that guide and govern software add-ons, upgrades, hardware, systems, networks, cloud services and other IT are known as ______.
  1. IT plans
  2. IT architectures
  3. IT strategies
  4. IT development

Answer: B

Difficulty: Easy

Section Ref: 2.1 Information Management in the 2010s

AACSB: Use of information technology

  1. IT architectures or enterprise architectures are the terms used to describe ______.
  1. The “blueprints” that guide and govern software add-ons, upgrades, hardware, systems, networks, cloud services and other IT.
  2. The working parts of both desktop and mobile computing devices.
  3. Potentialjob titles of IT professionals responsible for determining how to put new technology into older buildings.
  4. A new field of study that combines technology and traditional construction or design concepts.

Answer:

Difficulty:

Section Ref: 2.1 Information Management in the 2010s

AACSB: Use of information technology

  1. ______deals with how information is stored and organized; and the speed atwhich it is captured, analyzed, and reported.
  1. Data structure
  2. Visual data
  3. Technology management
  4. Information management

Answer: D

Difficulty: Medium

Section Ref: 2.1 Information Management in the 2010s

AACSB: Use of information technology

  1. Fred Meyer, a chain of retail stores in the Pacific Northwest, has a page on their Web site that pulls address, phone number, store hours, and driving distance information from a variety of sources and plots it onto a digital map created by Bing (Microsoft). Consumers can even generate turn by turn instructions for driving to a specific store location. This kind of multi-source, information rich application is called ______.
  1. Cooperative IT integration
  2. Data merge or data merger
  3. Synching or a data sync
  4. A consumer mashup

Answer: D

Difficulty: Medium

Section Ref: 2.1 Information Management in the 2010s

AACSB: Information Technology

  1. ______combine data from multiple internal and public sources and publishes the results to enterprise portals, dashboards, or the cloud.
  1. Enterprise mashups
  2. Complex mashup
  3. Information rich mashup
  4. Dense mashup

Answer: A

Difficulty: Medium

Section Ref: 2.1 Information Management in the 2010s

AACSB: Information Technology

  1. The overall goal of information management is ______
  1. To reduce costs and maintain high standards of information security by setting strict guidelines for access
  2. To design and implement awell–planned out IT architecture, policies, and procedures needed to effectively andefficiently support the information and decision needs of an organization.
  3. To insure compliance with government regulations regarding privacy, security and confidentiality.
  4. Reduce the size of an organization’s workforce and reliance on human employees.

Answer: B

Difficulty: Medium

Section Ref: 2.1 Information Management in the 2010s

AACSB: Information Technology

  1. ______are ISs that do not have the capability to exchange data with other ISs making timely coordination and communication across functions or departments difficult.
  1. Data warehouses
  2. Data (or information) silos
  3. Isolated data vaults
  4. Traditional information systems

Answer: B

Difficulty: Medium

Section Ref: 2.1 Information Management in the 2010s

AACSB: Information Technology

  1. Most health care organizations are drowning in data, yet cannot get reliable, actionable insights from this data. Information from physician notes, registration forms, discharge summaries, documents and so on often go unused or are difficult for administrators and mangers to access. One of the primary reasons cited in your text for this problem is that ______.
  1. Cutbacks in funding for IT departments have reduced their ability to operate effectively
  2. Users lack training and experience with modern software apps
  3. The data is “trapped” in silos
  4. Security policies that are too stringent

Answer: C

Difficulty: Medium

Section Ref: 2.1 Information Management in the 2010s

AACSB: Information Technology

  1. Which of the following was not cited in your text as a primary reason for information inefficiencies – situations where data is not available or being used to create competitive advantages for organizations?
  1. Data is trapped in silos
  2. Information is lost or bypassed
  3. User-fierce formats – apps with poor interfaces or formats that require extra time to figure out or understand
  4. Prohibitive cost of high quality data.

Answer: D

Difficulty: Medium

Section Ref: 2.1 Information Management in the 2010s

AACSB: Information Technology

  1. ______are metrics that define and measure progress toward organizational goals—and deviations from those goals.
  1. Data analytics
  2. KPIs - Key performance indicators.
  3. Strategic metrics
  4. Operational metrics

Answer: D

Difficulty: Medium

Section Ref: 2.1 Information Management in the 2010s

AACSB: Reflective Thinking

  1. There is an old adage that says “If you can’t measure it, you can’t manage it”. Managers who want to measure and track their organization’s performance will frequently use ______to evaluate their company’s progress toward goals.
  1. Strategies
  2. Standardized data
  3. Key Performance Indicators (KPIs)
  4. Goal tracking analysis (GTA)

Answer: C

Difficulty: Medium

Section Ref: 2.1 Information Management in the 2010s

AACSB: Reflective Thinking

  1. Stan Marsh is V.P. of sales at Ski Warehouse, a chain of snow sports equipment outlets throughout the rocky mountain and northwest regions of the United States, The company was built over time by purchasing successful independent sporting equipment retailers. Stan now finds it difficult to evaluate some of his store locations because they report their sales figures on a quarterly basis rather than monthly as do the stores in the rest of the company. This is an example of which of the following factors that cause information deficiencies cited in your text?
  1. Lost or bypassed data
  2. User-fierce interfaces
  3. Data silos
  4. Non-standardized data

Answer: D

Difficulty: Medium

Section Ref: 2.1 Information Management in the 2010s

AACSB:Information Technology

  1. Trillings College invested over $450,000 in a customized learning management system so that professors could put courses online and use the Internet to deliver course content and communications to students. After the first year of use, only 20% of the faculty were using the system. Administrators were frustrated to learn that most faculty found the system difficult to use, they did not understand how to post student grades and assignments to the new platform and that students also had difficulty understanding how to find information on the system. This case is an example of which of the following information deficiency causes cited in your text?
  1. Lost or bypassed data
  2. User-fierce interfaces
  3. Data silos
  4. Non-standardized data

Answer: B

Difficulty: Easy

Section Ref: 2.1 Information Management in the 2010s

AACSB: Information Technology

  1. Mashups that primarily serve business functions such as supporting performance management and reporting, are called ______.
  1. Enterprise mashups
  2. Organizational mashups
  3. Operational mashups
  4. Performance mashups

Answer: A

Difficulty: Easy

Section Ref: 2.1 Information Management in the 2010s

AACSB: Information Technology

  1. A common title for the person in charge of an organization’s IT is:
  1. IT Project Director
  2. Chief Information Officer (CIO)
  3. Chief Technology Officers (CTO)
  4. Vice-President of Information Services

Answer: A

Difficulty: Easy

Section Ref: 2.1 Information Management in the 2010s

AACSB:

  1. According to a study by Forrester Research, spending on IT is expected to increase in the near future. Which of the following was not cited as one of the strategic benefits organizations hope to achieve through improved information management?
  1. Improving decision quality
  2. Improves predictions
  3. Reduces risk
  4. Improved brand awareness

Answer: D

Difficulty: Easy

Section Ref: 2.1 Information Management in the 2010s

AACSB: Reflective Thinking

  1. Changes in an organization’s storage capability, applications and/or databases should be anticipated as part of ______.
  1. The organization’s long-range planning process
  2. An audit of the annual budget
  3. A review of future technology trends
  4. An audit of past technology expenses

Answer: A

Difficulty: Easy

Section Ref: 2.2 IT Architecture

AACSB:Information Technology

  1. Which of the following is one of the 4 components of IT Architecture described in your text?
  1. Application architecture
  2. Mobile architecture
  3. Telecommunications architecture
  4. Computing architecture

Answer: A

Difficulty: Medium

Section Ref: 2.2 IT Architecture

AACSB:Information Technology

  1. Which of the following is one of the 4 components of IT Architecture described in your text?
  1. Collaborative tool architecture
  2. Telecommunications architecture
  3. Wireless architecture
  4. Business architecture

Answer: D

Difficulty: Medium

Section Ref: 2.2 IT Architecture

AACSB:Information Technology

  1. Which of the following is one of the 4 components of IT Architecture described in your text?
  1. Analytics architecture
  2. Data architecture
  3. Telecommunications architecture
  4. Social technology architecture

Answer: B

Difficulty: Medium

Section Ref: 2.2 IT Architecture

AACSB:Information Technology

  1. Which of the following is one of the 4 components of IT Architecture described in your text?
  1. Processing architecture
  2. Visualization architecture
  3. Technical architecture
  4. Computing architecture

Answer: C

Difficulty: Medium

Section Ref: 2.2 IT Architecture

AACSB:Information Technology

  1. A company’s business architecture describes ______.
  1. How specific applications are designed and how they interact with each other.
  2. How an enterprise’s data stores are organized and accessed.
  3. The hardware and software infrastructure that supports applications and their interactions.
  4. The processes a business uses to meet its goals.

Answer: D

Difficulty: Medium

Section Ref: 2.2 IT Architecture

AACSB: Information Technology

  1. A company’s application architecture describes ______.
  1. How specific applications are designed and how they interact with each other.
  2. How an enterprise’s data stores are organized and accessed.
  3. The hardware and software infrastructure that supports applications and their interactions.
  4. The process a business uses to meet its goals.

Answer: A

Difficulty: Medium

Section Ref: 2.2 IT Architecture

AACSB: Information Technology

  1. A company’s data architecture describes ______.
  1. The technical specifications for various types of computing devices.
  2. How specific applications are designed and how they interact with each other.
  3. How an enterprise’s data stores are organized and accessed.
  4. The hardware and software infrastructure that supports applications and their interactions.

Answer: C

Difficulty: Medium

Section Ref: 2.2 IT Architecture

AACSB: Information Technology

  1. A company’s technical architecture describes ______.
  1. The process a business uses to meet its goals.
  2. How specific applications are designed and how they interact with each other.
  3. How an enterprise’s data stores are organized and accessed.
  4. The hardware and software infrastructure that supports applications and their interactions.

Answer: D

Difficulty: Medium

Section Ref: 2.2 IT Architecture

AACSB: Information Technology

  1. Which of the following is not cited by your text as a way to measure the success of IT architecture?
  1. Profitability and Return on Investment (ROI)
  2. Technology Lifespan - how long a technology or application lasts before it is replaced by something better
  3. Customer satisfaction
  4. Employee Turnover

Answer: B

Difficulty: Hard

Section Ref: 2.2 IT Architecture

AACSB: Information Technology

  1. A(n) ______is a vision of the future IT architecture that evolves in advance of it being achieved.
  1. Potential IT architecture
  2. Impending IT architecture
  3. Target IT architecture
  4. Planned IT architecture

Answer: C

Difficulty: Hard

Section Ref: 2.2 IT Architecture

AACSB: Information Technology

  1. A______, consisting of short- and long-term strategies, is necessary for managing the change from baseline IT architecture to target IT architecture.
  1. Strategic Technology Audit (STA)
  2. Sequencing plan
  3. Roll-out blueprint
  4. Computing strategy

Answer: B

Difficulty: Hard

Section Ref: 2.2 IT Architecture

AACSB: Information Technology

  1. Your textbook differentiates the terms “data”, “information” and “knowledge”. With regard to a customer satisfaction application for the automobile industry, which of the following is an example of data?
  1. The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
  2. The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
  3. Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such asdealership staff, satisfaction with product, quality of service and so on.
  4. Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

Answer: D

Difficulty: Hard

Section Ref: 2.3 Information Systems and IT Infrastructure

AACSB: Reflective Thinking

  1. Your textbook differentiates the terms “data”, “information” and “knowledge”. With regard to a customer satisfaction application for the automobile industry, which of the following is an example of information?
  1. The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
  2. The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
  3. Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff, satisfaction with product, quality of service and so on.
  4. Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

Answer: C

Difficulty: Hard

Section Ref: 2.3 Information Systems and IT Infrastructure

AACSB: Reflective Thinking

  1. Your textbook differentiates the terms “data”, “information” and “knowledge”. With regard to a customer satisfaction application for the automobile industry, which of the following is an example of knowledge?
  1. The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
  2. The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
  3. Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff, satisfaction with product, quality of service and so on.
  4. Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

Answer: A

Difficulty: Hard

Section Ref: 2.3 Information Systems and IT Infrastructure

AACSB: Reflective Thinking

  1. Your textbook differentiates the terms “data”, “information” and “knowledge”. With regard to a customer satisfaction application for the automobile industry, which of the following is an example of a database?
  1. The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
  2. The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
  3. Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff, satisfaction with product, quality of service and so on.
  4. Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

Answer: B

Difficulty: Hard

Section Ref: 2.3 Information Systems and IT Infrastructure

AACSB: Reflective Thinking

  1. The collection of computing systems used by an organization is called______.
  1. IT architecture or Enterprise architecture
  2. Informationtechnology (IT)or an Information System (IS)
  3. A network
  4. The Internet

Answer: B

Difficulty: Easy

Section Ref: 2.3 Information Systems and IT Infrastructure

AACSB: Information Technology

  1. Which of the following is not a component of the Input-Processing-Output (IPO) model of an Information System?
  1. Upgrading software and/or hardware according to a strategic plan
  2. Storage – saving data and information so that it can be accessed in the future
  3. Working with information –changing, calculating, or manipulating
  4. Communicating – Sending results, providing feedback

Answer: A

Difficulty: Medium

Section Ref: 2.3 Information Systems and IT Infrastructure

AACSB: Information Technology

  1. Data from sales orders, payroll, accounting, financial, marketing, purchasing, inventory control, and so forth are processed by a combination of hardware and software called ______Processing Systems.
  1. Financial (FPS)
  2. Enterprise (EPS)
  3. Transaction (TPS)
  4. Monetary (MPS)

Answer: C

Difficulty: Easy

Section Ref: 2.3 Information Systems and IT Infrastructure

AACSB: Information Technology

  1. Transactions are typically processed, A) all together for a defined time window (e.g. end of a day, shift or other time period) or B) processed as each transaction occurs. The first method (A) of processing is called:
  1. Group processing
  2. Periodic processing
  3. Cluster processing
  4. Batch processing

Answer: D

Difficulty: Easy

Section Ref: 2.3 Information Systems and IT Infrastructure

AACSB: Information Technology

  1. Transactions are typically processed, A) all together for a defined time window (e.g. end of a day, shift or other time period) or B) processed as each transaction occurs. The second method (B) of processing is called:
  1. Swift processing
  2. Rapid processing
  3. Real-time processing
  4. Instantaneous processing

Answer: C

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