Camp Fire Boys and Girls

CAMP FIRE

CENTRAL PUGET SOUND

POSITION DESCRIPTION

POSITION TITLE:Member Services Associate

DEPARTMENT:Member Services

REPORTS TO:Member Services Manager
FULL/PART TIME:Part Time

LOCATION:Seattle Camp Fire Office

COMPENSATION:$13/hr

CONTACT:

206-826-8938

POSITION SUMMARY

Job functions
Performs data entry and analysis in youth and volunteer databases. Assists with customer service and miscellaneous office functions supporting program departments.

EMPLOYER INFORMATION

The Camp Fire Promise reads: Young people want to shape the world. Camp Fire provides the opportunity to find their spark, lift their voice, and discover who they are. In Camp Fire, it begins now. Light the fire within. Camp Fire is a 106-year-old non-profit youth development & programming organization that serves 8,000 youth per year in King, Kitsap, and North Mason Counties.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Database Management

1. Enter youth registrations camp and year-round programs.

1. Perform background checks on Camp Fire volunteers.
2. Monitor program capacities and make adjustments as needed.
3. Collect payment from families.
4. Report and allocate payments and refunds.

Administrative Support

1. Communicate with parents of participants by phone & email to answer questions about the registration and payment processes and Camp Fire programs.

1. Assist with inventory management, merchandizing, and order fulfillment of Camp Fire stores.
2. Acts as representative of member services department in weekly staff meetings.
3. Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum age 21

A high level of organizational skills and detail orientation

Ability to work autonomously with responsibility, accountability, and flexibility

Prior experience with database systems, point of sale systems, and/or Microsoft Excel preferred

Knowledge of Camp Fire Central Puget Sound programs preferred

Ability to communicate effectively with coworkers and community

Camp Fire is an organization that supports diversity and cultural competence, and expects its staff and volunteers to demonstrate respectful interactions with all others in all communications and functions as a representative of the organization.

WORK ENVIRONMENT

The Member Services Associate works primarily indoors in front of a computer, but often standing and/or walking.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit for long periods of time

Ability to lift and carry 30 pounds for 100 yards

Repetitive motions of hands/wrists

Ability to communicate effectively in oral and written English