Amy Johanna Goodale

3325 Crazy Horse Drive

Wellington, CO 80549

970-988-6539

Objective:

Obtain a position with a company that thrives on respecting resident and employees with dignity, integrity and appreciation.

Education:

Bachelors of Science in Health Care Administration

Bellevue University-Bellevue, Nebraska (June 2005)

Experience:

Practice Manager Feb 2010 to 2013

Eyecare Associates, P.C.

  • Personnel Management

Create a service oriented environment.

Inspire enthusiasm in staff for the practice and patient care.

Provide leadership, guidance, and expertise to all staff members.

Update doctors on staff job performance.

Maintain an effective system for individual employee personnel files.

Oversee employee hiring, orientation, and training.

Oversee staff review and staff termination.

Manage staff salaries and raises.

Manage semi-monthly payroll of staff anddoctors, determine hours, deductions, benefits.

Manage 401K for payroll, enter and exit employees, pay monthly contributions

Manage payroll federal, state, SUTA, and FUTA taxes for each semi-monthly payroll

Oversee payment and filing of semi-monthly payroll state, federal, SUTA, FUTA taxes

Oversee quarterly returns (941, 940, SUTA) and yearly FUTA return

Manage staff scheduling and time-off requests, keep track of vacations of each employee. Oversee unemployment insurance and requests.

Oversee workers comp insurance and requests.

Oversee general facilities maintenance (carpet and window cleaning, daily cleanliness, etc).

Oversee staff medical plan, enter and exit employees on plan and bid out yearly

Oversee, meet and resolve staff issues throughout office

Maintain documentation of any employee incident reports and disciplineissues.

Establish a high performance team of efficient, knowledgeable staff.

Foster employee participation in meeting practice goals.

Effectively design and communicate departmental activities.

Create and maintain a performance reward system.

  • Office Administration

Ensure highest levels of patient satisfaction.

Help to maintain patient quality of care.

Verify completion of all major office tasks.

Resolve patient complaints.

Create and maintain employee manuals and procedure manuals.

Schedule and run regular staff meetings.

Develop methods for operational efficiency.

Develop ways to increase revenue and decrease operational costs.

Design and implement clinic operations.

Coordinate internal and external marketing projects.

Develop and maintain practice website.

Develop and coordinate office safety program.

Coordinate and analyze patient surveys.

Track patient referrals to and from office.

  • Financial Oversight

Check the reconciliation of day sheets and fee sheets.

Oversee financial duties of employees.

Accounts Payable and Receivable oversight and analysis.

Prepare monthly reports of financials for office.

Summarize financial, A/R, and practice status reports monthly.

Maintain proper audit controls of payments and cash.

Statistical analysis of clinic

Create first ever budget for the practice

Manage the budget monthly and yearly

Increase practice growth each year by 8-10%

  • Insurance Administration

Billing office practices.

Credentialing of providers.

Review of insurance reimbursement statistics.

Review of individual insurance plans

Administrator/Executive Director

Sterling House of Loveland, Brookdale Senior Living

  • Self-starter and oversee the overall management and the day-to-day operations while maintaining compliance with all applicable laws and regulations.
  • Ensure the quality and appropriateness of resident / patient care meets or exceeds company and regulatory standards.
  • Ensure compliance with applicable legal, regulatory, accreditation and reimbursement guidelines and standards.
  • Prepare annual budget for facility. Monitors monthly performance of facility in relation to budget and intervenes as needed.
  • Recruit, hire, and provide orientation/training, and retains a sufficient number of qualified staff to carry out facility programs and services while ensuring continuity and consistency in delivery and quality of services. Ensure employee performance meets or exceeds expectations and periodic performance appraisals are conducted on a timely basis.
  • Make sure facility is a safe, clean, comfortable, and appealing environment for residents, patients, visitors and staff in accordance with company guidelines.
  • Ensure all required records are maintained and submitted, as appropriate, in an accurate and timely manner.
  • Completes required forms and documents in accordance with company policy and state and/or federal regulations.
  • Manage all aspects of state government survey processes.
  • Responsible for grievance process from residents, patients, employees, etc.
  • Manage and maintain a good leadership team for the community
  • Develop and implement an annual business plan will assist in achieving the financial goals and maintain high occupancy through marketing strategies.
  • Implement approaches and services to maintain or enhance resident independence and resident satisfaction while.

Business Office Director/Assistant Administrator

Sunset Manor, Sava Senior Care

  • Accounts Receivable & Payable
  • Billing of Medicaid, Medicare, Managed, other insurance agencies
  • Daily Census
  • Manager of the Human Resource Coordinator
  • Accruals
  • Purchasing Card
  • Patient Trust
  • Back-up for Medical Records/Marketing/Admissions
  • Ensure compliance on rules and regulations for long term care facilities
  • Ensure compliance on Medicare and Medicaid rules and regulations for facility and billing operations
  • Functioned as primary officer for facility according to HIPAA guidelines.

Human Resources Coordinator

Sierra Vista Health Care, Sava Senior Care

  • Processes payroll
  • Account payable
  • Patient trust
  • Purchasing card
  • Accruals
  • Maintain employee files
  • Cross training and back-up for medical records & marketing

Scheduling Coordinator

Sierra Vista Health Care, Sava Senior Care

  • Maintain budgeted PPD
  • Tracking and trending numerous administrative and nursing items
  • Numerous clerical duties
  • Maintain adequate staff
  • Monthly master schedules
  • Back-up for medical records, marketing and interviewing prospective employees

Certified Nurse Aide/Medication Aide

Village Manor, Lincoln, NE-May 1999-April 2003

  • Assist residents with ADL’S
  • Pass medications to over 60 residents
  • Change dressings and treatments for residents

Activities & Honors:

Team Captain for Memory Walk

Member of Loveland Alzheimer’s Association

Member of Safety Committee

Member of Employee Relations

Editor of Vista Voice

Computer Experience:

Word Processing- Microsoft Word, and Word Perfect

Data Processing-Microsoft Access and Excel

Graphics and Presentation- Adobe Photoshop, Microsoft Publisher and PowerPoint

PeopleSoft

Kronos

References:

Available upon request

References

  1. Tormey Pumphery Manager/Friend4 years970-691-5037
  2. Deb WilliamsNeighbor5 years970-219-1304
  3. Patty MendezCo-Worker3 years970-566-5092
  4. Mark SchwartzTrainer2 years970-988-9078