Agenda - Patient Reference Group Meeting

Minutes - Patient Reference Group Meeting

Thursday 21st January 2016at 1pm

Apologies: Jean Robinson

Attended by: Gillian Troughton, Sue Hunter, Louise Marley, Crystal Branthwaite & Kirsty Morley

Agenda items

• Benefits of having a dispensary in practice
• Dispensary opening times 9am – 6pm Mon, Tues, Wed, Fri. 9am – 1pm on Thursdays
• Telephone ordering line open from 10am – 1pm Monday – Friday
• Online repeat prescription ordering available via registering for patient access. This can be done by requesting a form from reception.
• Dispensary team – Roles, experience, who does what, apprentices and the progression from apprentice to staff.
• Crystal’s role as Medicines Manager, Medicines Optimization role.
• 3 Drop off points for medication – Pica, Arlecdon and Low Moresby. Patients can have their medication delivered to drop off point of their choice however this must be stated when ordering.

• Medication review date on prescription – what does this mean? It is the date your medication needs to be reviewed by a doctor or via dispensary.
• The dispensary manager had recently been absent and the group asked how this had gone and if anything had arisen that Crystal felt could be positively changed for the future, such as processes etc? Crystal discussed how well the team had pulled together during this period and felt there hadn’t been anything she felt needed to be changed.
• The group asked how many people use the online ordering system for repeat prescriptions and how many are received in this manner each week/month etc. – Kirsty to look into this.

• Marnie Latham – Following our previous apprentice Rachel Cunningham leaving the practice in September to begin working towards a slight change of career from business and administration in practice to nursing, new business and administration apprentice Marnie started with us in October 2015. Marnie is working with us alongside Lakes College for 12 months looking to achieve an NVQ level 2 Qualification, based between the reception and admin departments at the surgery.
• GP Reg Dr Yasin – Yasin leaves the practice on 2nd Feb 2016 after spending the last 18 months of his training as a GP with us.
• GP Reg Dr Walah Sabiah will spend another 6 months full time with us until Aug 2016. This leaves us with just one GP reg at the practice due to a shortage of GP reg’s in the area.
• Sickness absence – Both the Practice Manager Kerri Hunter and Dispensary Manager Maxine Tyson have been absent due to illness since the last PPG meeting. Discussed how this had been covered in practice and how well everyone had worked together.

• Decorating – Over a weekend in early Janaury 2016 the surgery was re-decorated.
• Hand rail – A hand rail is to be erected outside at the end of January for safety reasons.
• Disabled bays – Identified that some disabled bays outside the surgery would be very useful but some difficulties when the practice had contacted the highways department in arranging this – Gillian agreed to chase up
• Emergency lighting – Some area’s within the practice were highlighted as lacking the provision of emergency lighting and so this has been fully rectified.