9.36 LEON COUNTY 11/10/09

9.36.1 System Summary

Leon County has a type five (5) E911 System, consisting of two (2) Primary 911 Public Safety Answering Points (PSAPs) and five Secondary PSAPs. CML/A K Associates provide the 911 service.

Selective Routing is used to route calls to the two Primary PSAPs and Selective Transfer is used for the Secondary PSAPs. The system includes Automatic Number Identification (ANI) and Automatic Location Identification (ALI). Both Primary PSAPs have fixed transfer, speed calling and 7-digit manual transfer capability.

9.36.1.1 LEON COUNTY SHERIFF’S OFFICE PRIMARY PSAP

A Primary PSAP for the unincorporated area is located in the Sheriff's Department. Direct dispatching is accomplished at this PSAP for law enforcement and EMS. Calls for fire, Florida State University, Florida A & M University, and Capitol Police are one button transferred to the appropriate dispatch agency as required.

Leon County Sheriff's Department

Tallahassee, FL 32304

9.36.1.2 TALLAHASSEE POLICE DEPARTMENT PRIMARY PSAP

A Primary PSAP is located at the Tallahassee Police Department serving the City of Tallahassee. Direct dispatching is accomplished at this PSAP for law enforcement only. Calls for fire, EMS, Florida State University, Florida A & M University, and Capitol Police are one button transferred to the appropriate dispatch agency as required.

Tallahassee Police Department

Tallahassee, FL 32303

9.36.1.3 TALLAHASSEE FIRE DEPARTMENT SECONDARY PSAP

The City of Tallahassee operates a Secondary PSAP co-located at the Tallahassee Police Department. Fire and rescue calls are direct dispatched. The Tallahassee Fire Department serves the unincorporated areas of Leon County as well as the City of Tallahassee. The six volunteer fire departments that serve unincorporated areas are also dispatched by the Tallahassee Fire Department.

Tallahassee Police Department

Tallahassee, FL 32303

9.36.1.4 LEON COUNTY EMERGENCY MEDICAL SERVICES/EMS SECONDARY PSAP

The Leon County Sheriff’s Office operates a Secondary PSAP for Leon County emergency Medical Services located at the Leon County Sheriff’s Office for the direct dispatching of ambulance calls for the City and County.

Leon County Emergency Medical Services

Leon County Sheriff’s Office

Tallahassee, FL 32304

9.36.1.5 FSU POLICE DEPARTMENT SECONDARY PSAP

The Florida State University operates a Secondary PSAP located on campus for the direct dispatching of law enforcement calls.

Florida State University

Police Department

Tallahassee, FL 32306

9.36.1.6 FLORIDA A & M UNIV. POLICE DEPT. SECONDARY PSAP

The Florida A & M University operates a Secondary PSAP located on campus for the direct dispatching of law enforcement calls.

Florida A & M University

Police Department

Tallahassee, FL 32307

9.36.1.7 CAPITOL POLICE SECONDARY PSAP

The Florida Department of Law Enforcement (FDLE), Capitol Police has a Secondary PSAP for the direct dispatching of law enforcement calls to all Capitol Complex and Capital Circle Office Complex Buildings.

Capitol Police

Tallahassee, FL 32316-0899

9.36.2 SYSTEM MANAGEMENT

The Leon County 911 System is under the overall management of the Leon County Board of County Commissioners. The Board of County commissioners has entered into an interlocal agreement with the Leon County Sheriff’s Office for the day to day administration and management of the system. The Emergency Management Director has been designated as the 911 System Director.

The two Primary and five Secondary PSAPs are staffed and operated by the respective agencies in accordance with Standard Operating Procedures developed by the Leon County Sheriff’s Office, Division of Emergency Management (LCSO/DEM). The responsible fiscal agent is the Board of County Commissioners.

9.36.3 INTERLOCAL AGREEMENTS

The Leon County E911 system has selective routing, thereby eliminating central office overlaps with adjoining counties. Therefore, there are no specific requirements for an interlocal agreement.

TABLE 9.36-1

LEON COUNTY E911 SYSTEM DEFINITION

Leon County Sheriff’s Office Primary PSAP

Location / Leon County Sheriff’s Office
Number of Answering Positions / 8 Primary
Type of Answering Positions / Call Taker/Dispatcher
Total Staff / 40
Number of Logging Recorders / 2
Number of Instant Playback Recorders / 8
Call Answering Equipment / CML Sentinel
Incoming 911 Trunks / 5
Transfer Lines / 13

Tallahassee Police Department Primary PSAP

Location / Tallahassee Police Dept.
Number of Answering Positions / 7
Type of Answering Positions / Call Taker/Dispatcher
Total Staff / 61
Number of Instant Playback Recorders / 7
Call Answering Equipment / CML Sentinel
Incoming 911 Trunks / 7
Transfer Lines / 13

Tallahassee Fire Department Secondary PSAP

Location / Tallahassee Fire Dept.
Number of Answering Positions / 2 Secondary
Type of Answering Positions / Call Taker/Dispatcher
Total Staff / (Answered by TPD Personnel)
Number of Instant Playback Recorders / 2
Call Answering Equipment / CML Sentinel
Incoming 911 Trunks / 2
Transfer Lines / 0

Leon County Emergency Medical Services Secondary PSAP

Location / Leon County Sheriff’s Office
Number of Answering Positions / 8
Type of Answering Positions / Call Taker/Dispatcher
Total Staff / (Answered by Leon County Sheriff’s Office Staff)
Number of Instant Playback Recorders / 8
Call Answering Equipment / CML Sentinel
Incoming 911 Trunks / 5
Transfer Lines / 13

Florida State University Police Department Secondary PSAP

Location / Florida State University Police Dept.
Number of Answering Positions / 2
Type of Answering Positions / Call Taker/Dispatcher
Total Staff / 9
Number of Instant Playback Recorders / 2
Call Answering Equipment / CML Sentinel
Incoming 911 Trunks / 2
Transfer Lines / 0

Florida A & M University Police Department Secondary PSAP

Location / Florida A & M University Police Dept.
Number of Answering Positions / 1
Type of Answering Positions / Call Taker/Dispatcher
Total Staff / 6
Number of Instant Playback Recorders / 1
Call Answering Equipment / CML Sentinel
Incoming 911 Trunks / 2
Transfer Lines / 0

Capitol Security Secondary PSAP

Location / Capitol Security Police Dept.
Number of Answering Positions / 1
Type of Answering Positions / Call Taker/Dispatcher
Total Staff / 7
Number of Instant Playback Recorders / 1
Call Answering Equipment / CML Sentinel
Incoming 911 Trunks / 2
Transfer Lines / 0

TABLE 9.36-2

LEON COUNTY 911 CALL HANDLING

AGENCY / METHOD / VEHICLE

Leon County Sheriff’s Department Primary PSAP

Leon County Sheriff’s Office. / Direct Dispatch / Radio
Tallahassee Police Dept. / Call Transfer / Direct Line
Tallahassee Fire Dept. / Call Transfer / Direct Line
Leon County Emergency Medical Services / Direct Dispatch / Radio
FSU Police Dept. / Call Transfer / Direct Line
Florida A & M Univ. Police Dept. / Call Transfer / Direct Line
Capitol Police / Call Transfer / Direct Line

Tallahassee Police Department Primary PSAP

Tallahassee Police Dept. / Direct Dispatch / Radio
Leon County Sheriff’s Office / Call Transfer / Direct Line
Tallahassee Fire Dept. / Call Transfer / Direct Line
Leon County Emergency Medical Services / Call Transfer / Direct Line
FSU Police Dept. / Call Transfer / Direct Line
Florida A & M Univ. Police Dept. / Call Transfer / Direct Line
Capitol Police / Call Transfer / Direct Line

Tallahassee Fire Department Secondary PSAP

Tallahassee Fire Dept. / Direct Dispatch / Radio

Leon County Emergency Medical Services Secondary PSAP

Leon County Emergency Medical Services / Direct Dispatch / Radio

Florida State University Police Department Secondary PSAP

FSU Police Dept. / Direct Dispatch / Radio

Florida A & M University Police Department Secondary PSAP

Florida A & M Univ. Police Dept. / Direct Dispatch / Radio

Capitol Police Secondary PSAP

Capitol Police / Direct Dispatch / Radio

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