2011 PSA 3 2Nd Half NF Operating Report

OHIO DEPARTMENT OF TRANSPORTATION

New Freedom Outcome Measures

Grantee: Area Agency on Aging 3

Contract #: NF-0002-031-091 and NF-4002-031-093

Time Period for This Report: FromJanuary 1, 2011 thru June 30, 2011

Number of one-way passenger trips:

New Freedom Project Data Only / Current Month
January 2012 / Year To Date- 2011
Total One-Way Passenger Trips / Unknown / 5607
Number of One-Way Trips for Target Population / unknown / 3774

Methodology used to collect trip data: Trip data pulled from billing (PIMS) database

Outcome Measures:

Required Outcomes – Primary Goals / Deliverable / Progress
Services provided that impact availability of transportation services for individuals with disabilities.
Consumer choice and availability of transportation services will be increased
Stakeholders will work to minimize individual and interagency barriers
Transportation services will be promoted in the community and transportation stakeholders will have current transportation information
Uniform driver training will be provided
Funding will be secured to provide cost efficient transportation service
Passenger Education and Travel Training will assist in eliminating barriers to current transportation services. / 1. Train AAA 3 staff on current available transportation resources in 7 county area to assist current agency consumers and individuals who use call center.
2. Create AAA3 Transportation call centerto actively link callers to appropriate, accessible transportation options in 7 county area.
3. Contract with transportation providers to provide transportation for Title III consumers and individuals who call transportation call center and no accessible transportation is available.
4. Web directory at to give specific information on transportation resources that can be accessed 24/7.
5. Creation of volunteer transportation service to help fill transportation gaps
1. Easter Seals Project Action two-day event for local stakeholders that promotes local work to provide accessible transportation.
2. Formation of a coalition that meets regularly to work on issues that affect coordination.
3. Establish process for sharing of client information between agencies (joint client identification). Form intake process that meets the needs of all agencies so no matter where consumer starts looking for service information gathered can be shared with all agencies
4. Survey to directors that covers specific client barriers and reasons for reluctance to coordinate that can be analyzed.
5. Develop process to get “voice of the consumer” ( feedback and thoughts on transportation service available and provided)
6. Identify coalition member policies on customer service/compile/draft a policy to take next quarterly meeting for discussion with the goal to negotiate to determine a policy that can be endorsed by coalition and each member organization and board
1. creation of e-mail group of transportation stakeholders
2. creation of online user group thru Easter Seals for coalition members to share info on workgroups etc.
3. Keep transportation stakeholders and coalition members apprised of coordination activities and efforts
4. Marketing/promotion plan of available transportation and resources to find transportation for those who need transportation and for gatekeepers that direct consumers to transportation
1. Compile current driver training requirements for coalition members
2. Determine what community partners and coalition resources can be used.
3. Develop Model Program using community resources
1. Become educated on what other coordination efforts are currently in place and how they are funded
2.. Put a standing agenda item at all coalition meetings to share grant availability info between members
3. Search out different/innovative grant sources and maintain one non-traditional grant to support coalition activities
1. Find appropriate party to administer travel training services
2. Arrange formalized travel training
3. Work with that party to implement travel training program / Bus training completed June 2010 by Dee Drexler (RTA). Transportation resource guide for 7 county area developed June 2010
Ongoing. 534 calls taken January-December 2011
Contract in place for 14providers across 7 counties. Started paying for trips for under 60 disabled Oct. 2010 as part of Find a Ride
Completed. Web development in the works for a website dedicated specifically to transportation.
Partnership with American Cancer Society Road to Recovery– two trainings held for volunteers (Mercer and Van Wert co)set up first volunteer trip
Completed
FACTS coalition met on and January 11, 2011, April 12, 2011, July and Oct. 2011 Minutes attached.
Decision at August coalition meeting to put on hold until AVL/GPS technology in place.
Completed. Results discussed at coalition mtg.
Survey completed for FIND A RIDE consumers. Satisfaction 4.6 out of 5 and 98% would recommend.
Joint Customer Service policies officially accepted at August 2010 FACTS coalition meeting.
55 stakeholders on the list
No longer being used
Marketing plan implemented September 2010- FIND A RIDE commercial aired September 2011. FIND A RIDE bags distributed October 2011.
driver requirements for coalition members collected and merged into comprehensive list by workgroup.
Working with FACTS coalition members and community partners to implement consolidated training thru RTA: (DRIVE classestaught by coalition members for coalition drivers).
Mobility Manager attended Mobility Manager conference in Maryland. Attended Mobility Manager conference in Indianapolis
Ongoing
Have applied for Attorney General Grant, Rotary Grant, Van Wert Co Foundation grant, NCST grant. Received donation from local healthcare agency, partnering with Goodwill Easter Seals to provide trips using United Way funding.
Identified Jackie Garcia LPN/AAA3 Care Manager- June 2010
Travel Training in Minneapolis July 2010 by Easter Seals
Travel Training program implemented. No travel training has yet been provided so working on a marketing plan to let people know the service is available. No progress to report
Additions or changes to environmental infrastructure (transp. Facilities, side walks, etc.) technology (radios, computer software, etc.) and additional accessible vehicles.
Integrate new technology to increase service accessibility / 1. Form Technology subgroup
2. Develop Technology development plan / Technology workgroup is not meeting and development plan is on hold due to continued postponement of AVL/GPS technology implementation by Allen County RTA for factors beyond their control
Local Outcomes / Deliverable / Progress

Have there been any service changes during this reporting period? If so, please describe. (Remember that service not covered in the originally-approved scope required ODOT approval before the change is implemented). No

What marketing efforts have been implemented during this reporting period? Please include the number of audiences which have been targeted e.g. Chamber meetings, rotary meetings, etc.. Please provide copies of any printed materials regarding your New Freedom project.

Brochures continue to be distributed widely at several health fairs and more have been given to LACCA, Children’s Developmental Center and RTA. FIND A RIDE commercial aired on local FOX and NBC stations in September 2011. FIND A RIDE bags were distributed by coalition members as part of a grass roots marketing effort during the last quarter of 2011. Newspaper and TV coverage of the New Freedom vans received in September 2011. AAA 3 Mobility Manager spoke at TAC meeting in Findlay, to the director of Children’s Developmental Center and several other local audiences. Information about transportation options and the Find a Ride program can be found at Area Agency on Aging 3 website at and web development is under way for a website dedicated specifically to transportation.