Welcome to Fiducia

Welcome to Fiducia!

To let you fully integrate in our company in the shortest time, please read through the following carefully.

1. Please ensure that you get all documents as mentioned in A part.

2. Please set up your computer and telephone voice mail in B part.

3. Please attend the Orientation and Navision training which are held by AC for you to familiarise all policies.

A. Documents Required:

1. Company Vision, Mission & Core Values (together with this file)

For you as an overarching guide to all your actions

1. Code of Conduct (together with this file)

As guiding principles for you to behave ethically in the Company

1. Employment Terms & Conditions Offered(together with this file)

For you to familiarize your benefits in the Company

1. List of department codes & folder (together with this file)

For you to familiarize all department code and the colour of folder which each department assigned to.

1. Office seating plan(print separately / given by local AC)

For you to familiarise other local employees’ seats & extensions

1. Departmental Organisation Chart(print separately / given by local AC)

For you to familiarize your position within your department

1. Employee Contact List(print separately/ given by local AC)

For you to know all employees of the Group and their contact methods

Vision
Fiducia aims to be the preferred professional service provider in China and Hong Kong for international companies.

Mission
Purpose:
We deliver critical, value-added services by advising and supporting clients in their China activities.
Business Statement:
We support our clients' decision-making by acting as trusted expert advisors.

Core Values

• QUALITY in providing the best services for our clients, internal and external
• FLEXIBILITY in finding solutions
• INTEGRITY in our actions
• RELIABILITY AND RESPONSIBILITY in fulfilling our commitments
• HONESTY & TRUST indealing with our clients and within Fiducia
• FAIRNESS AND RESPECT to our fellow employees, clients and partners

Code of Conduct

Fiducia employees carry themselves according to the highest ethical standards in all situations.

In particular,employees shall be:

1.Professional.

We shall carry out work at all times in the legitimate interests of the clients and other stakeholders involved and discharge our duties with integrity, faithfulness, confidentiality, efficiency, competence and in a non-discriminatory manner. We shall seek to improve and upgrade our professional knowledge and skills in a timely manner.

2.Accurate and Zero-Defect.

We shall set high performance expectations of ourselves. We shall pursue excellence in everything we do and strive for doing the right things at first time and asking the right questions at the right time.

3.Accountable andObjective.

We shall accept responsibility for our own actions and decisions and accountability for the quality of work without prejudice. We shall deal neutrally with all stakeholders andwill not accept any form of advantages.

4.Respectful.

Everyone in Fiducia is a valuable part of the team and makes undeniable contributions. We shall treat each other with respect. We shall also appreciate diverse opinions and think / view through their mind / eyes.

5.Entrepreneurial.

We shall think like owners for the Company's success and be flexible to seize new opportunities. We shall encourage creativity in finding solutions and appropriate risk-taking.

6.Open-minded.

When something doesn't go as we planned, we shall see the situation as opportunity to learn rather than failure and then form a new plan of actions. We shall use different ways to do what we have always done. We shall speak up our opinion in telling others whatwe think.

Employment Terms & Conditions of Hong Kong Office

Employer: Fiducia Limited

• HSBC / HSB: receive salary on the same day
• Other banks: may have 1 day delay

List of Department Code and Folders

Dept. Code

Dept. Name/Other

Folder Colour

Hong Kong

Private/Visitors announcement

Red

HAC

Administration Corporate

Purple - personnel

Miscellaneous

Clear

HBC

Business Development/Marketing

Clear

HCC

China Consulting

Grey

HCS

Corporate Services

Yellow

HFA

Finance & Accounting (Client-Facing)

Green

HFC

Finance Corporate

Light Green

HOS

Operations Solutions

Blue

HTS

Trade Services

Blue

MGM

Management

Clear

China

Shanghai

Private/Visitors announcement

Red

SAC

Administration Corporate

Purple - personnel

Miscellaneous

Clear

SBC

Business Development/Marketing

Clear

SCC

China Consulting

Grey

SCS

China Corporate Services

Yellow

SFA

China Finance & Accounting

Green

SFC

Finance Corporate

Light Green

SOS

Operations Solutions

Blue

SPM

Personnel Management

Pink

Shenzhen

Private/Visitors announcement

Red

ZAC

Administration Corporate

Purple - personnel

Miscellaneous

Clear

ZFA

Finance & Accounting

Green

ZFC

Finance Corporate

Light Green

ZTS

Trade Services

Blue

B. Set up Procedures for email accounts and telephone voice mail.

* Accessing your PC, Email & Navision System

Our IT administrator will give you your username and password on your first day.

* Your company e-mail account

Employeescancheckemailsanywherebybrowsing Butitisveryimportanttoalwaysensuretosignoffafterwards.

Your email address will look like this: (first name)(surname)@fiducia-china.com

* Setting up / SubscribingCalendars

TheCompanyhascreated"FiduciaCalendar"and"FiduciaOfficesHolidays"forwhichyou
can add into your e-mail account.

Go into your e-mail account, you will see ‘Calendar’ option at the top of the page (next to ‘Mail’).

Fiducia Calendar
Step i.CopythisID address:

Step ii.On"Calendar"screen,Click"Add"under"Othercalendars"atthelefthandside
Step iii. Choose"Addacolleagues/co-workers calendar
Step iv.Pastetheaboveaddressclick"Add"
Fiducia Offices Holidays
Step i.CopythisID address:

Step ii.On"Calendar"screen,Click"Add"under"Othercalendars"atthelefthandside
Step iii.Choose"Addacolleagues/co-workers calendar"
Step iv.Pastetheaboveaddressclick"Add"

To see all the events from a calendar, click the name of the calendar once. To hide all the events, unclick the name of calendar once.

The calendar you selected will be listed under the textbox.

Step 2: Add your signatures in your Google E-mail Account:

EmployeeshavetosetupourstandardsignaturesatGoogleAppsemailaccount:
i.On"Email"screen,click"settings"
ii.Under"General"page,thereis"Signature",pleaseaddourstandardsignatureandthenclick"SaveChanges"

A Standard Signature should look like this:

(Your first name and surname in English)
(Your job title)
Fiducia Management Consultants
15/F OTB Building
160 Gloucester Road
Hong Kong
DL: (Your telephone number)
F: (Your Fax number)

THINK BEFORE YOU PRINT
*****************************************
To view our email disclaimer,
please see
******************************************

Step 3: Add your personal details in FiduciaNet’s Employee List
You need to visit the website below and login using your PC username and password.

Alternatively, you can add/edit your contact details from FiduciaNet. Go to FiduciaNet Homepage > Fiducia Family > Employee Contact List > Add/Edit your details (the button is at the top right corner).

Step 4: Send a Self introduction Email

Draft your self introduction email by using the following standard template to AC Department first. After approval, you can then send to

Standard Self Introduction - Template

Hello everyone. I would like to introduce myself to all of you at Fiducia. My name is [NAME] and I am [TITLE], [COST/PROFIT CENTRE].

I was born and brought up in [PLACE] and studied [FIELD OF STUDY] at [LEARNING INSTITUTE]. After that, I worked for [NAME OF EMPLOYER] for [X] years.

I now look forward to being a valuable part of the Fiducia team. You can reach me via email [EMAIL ADDRESS] or ext.[EXT.].

Best Regards,

[NAME OF EMPLOYEE]

Step 5: Changing Voice Mail Greeting

1. Please record your appropriate voice mailby pressing buttons on your telephone: "Menu" > "Message" > Press your pin code (Default as ‘0000’ for all telephones) > press "9" > press "1".

Standard voice mail greeting should be:

Hello, this is <name> of Fiducia Management Consultants. I'm currently unavailable. Please leave your message and telephone number and I will contact you as soon as possible. Thank you.

2. Regarding the IDD call to other locations, you can use either ‘0080’ or ‘0030’.

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