Through Strategic Planning, Persistence and Quality Sales & Marketinginitiative, I Am Confident

Dear Sirs..

Through strategic planning, persistence and quality sales & marketinginitiative, I am confident that I can help your staff to increase sales and meat organization's goals in customer's growth and sales expansion..Mylong managerial years of experience has strengthened my ability to analyze customer's needs,co-develop and present appropriate solutions and win over both prospective and existing customers.
My 22 years of experience with quality global organization such as FedEx-TNT and Cadburyallow me to say so..I have a long years of experience specializing in territory management and launching new services within current and virgin markets ..

I got wide experience from both FedEx & TNT through working as (Egypt Core Sales Manager for TNT Express International) & FedEx as ( FedEx Business Development Manager for Egypt, Libya and Sudan) were I got the chance to better understand other cultures and create a platform of trust and confident among myself and customers in one of the most fragile industries within the market..

I've learned how best to present a multinational company..I am a person sensitive to quality empowered with high level of sales skills and business ethics..If you look for a person that can motivate teams and changing mind set, deliver figures and pumping growth I'll be the right person for the job..I did it before in all my business career..

I look forward to an interview were we can bring more details concerning my qualifications and accomplishment..
Thanks in advance for your time and consideration

Best regards

Yasser Shaaban

Yasser Shaaban

Address:#22,314 ST. New Maadi-Cairo-Egypt

Mobile: +20-100-1750-222

Email:

Education:

ArabAcademy for Science, Technology Maritime Transport (AAST)2004

Master of Business Administration (MBA)

Marketing Track- Grade B

GPA:3.0

Bullet Proof Manager 2012

American University in Cairo (AUC) 2001

Executive Management Diploma (EMD)

Management- Grade A-

Faculty of Literatures (CairoUniversity)1989

Licensee of Literatures

History section-Grade B

LinkedIn Profile:

Experience:

Sales & Marketing Expert (Free Lancer)

TNT Express International November 09- September 2012

Core Sales Manager-Egypt

Manage, coaching and leading overall sales force territories managers, KAM /Indoor Sales activities calls & visits in order to achieve Core country’s goal.

Set proper plans to break country’s goal (Express-Economy and Freight).

Create a good atmosphere for sales team to excel, day to day coaching and leading by example.

Solve any business crisis that suddenly occur with our customers through fast and proper action.

Weekly visits to top customers/prospects within Cairo and other cities in Egypt.

Clear positioning through CRM with TNT customers.

Successfully delivering 25% YOY in 2010& 12.7% in 2011continuousely av. in 2012 .

Federal Express International (FedEx) June’09-October 09

Director / Head of In-Sales

Directing all dept. team's activitiestoward company's market share growth through proper sales strategy focusing on split business & reactivating dormant customers.

Performing sales goals through proper maintenance to current customers and insisting on quality service provided.

Pricing adjustment positioning to all customers putting into consideration yield management &competitors rates.

Federal Express International (FedEx) May’08-June 09

Director / Head of Marketing-Customer Service& Quality

Marketing:

Directing all marketing, CS and Quality activities towards implementing a clear strategy for dominating US niche market business.

Develop long term marketing plan includes revenues forecast, pricing strategies, balancing firm objectives and customer satisfaction.

Full responsibility for First FedEx Mobile office in Egypt.

Contribute to developing FedEx brand from a wide perspective via the virtual marketing teams within US-ME..

Customer Service:

Lead and manage overall customer service function for the staff activities which includes Call Center, Customer care, Customer Service for Branches and Trace Agents (Total 43 employees).

Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.

Responsible for all Cairo direct branches, branding and related activity towards delivering quality of service. .

Provide internal training to new-current CS-CC and courier staff about soft skills, communication, motivation, stress management and safety driving.

Quality:

Deliver FedEx global quality standards with all departments for better operations in order to minimize deficiencies and loss.

Ensure that communications levels among all dept are moving smoothly and each departmental task is achieved parallel with organizational goal.

Egypt Post (EP) Jun.’06-Apr.’08

Sales& MarketingAdvisor – Chairman’s Office

Providing EP with Strategic Sales &Marketing Plan approved by EP Chairman which enable EP to position itself as a competitive materialized organization able to satisfy all society-business segments needs.

Acting consultant for postal services developments within EP; putting all recommendations towards pushing services forward such as pricing strategy and better transit time.

Give training-coaching more than 600 offices (A class ones) under UNDP program out of 3600 offices regarding quality of service, CS,sales, leadership and time management (Brand Awareness).

Representing EP at The International Business Forum held in Italy/Rome ( September 2006)

Federal Express International (FedEx) Aug.’02-Mar.’06

Egypt-Libya-Sudan

Business Development Manager

A cross functional team position supporting sales and maximizing revenue.

Responsible for Sales Country overall goal (Outbound+BCN), tactics to be applied and goal to be achieved.

Acting as the single point of contact between FedEx HQ in Dubai and Egypt in terms of overall sales& credit (Responsible for applying FedEx sales-branding strategy within territories).

Promote and develop the company’s business across all sectors through proper business& sales planning.

Responsible for applying price increase strategy on all clients, maintain top 50 customers and targeting top 50 country's prospects.

Senior Account ExecutiveJun.’01 – Aug.’02

Responsible for achieving Sales territory revenue goal,enhance FedEx brand image.Clear understanding of customer's need, delivering service that exceeds theirexpectations.Training new AE's on how to introduce the service to prospects and maintain clients.

Account ExecutiveSep.’96 – May’01

Maintain S-M-L customers and provide solution to their shipping-billing inquiries.
Exceeding revenue goals for three consecutive years (1999-2001); accordingly received the “Top Gun Sales of the Region MEIA” for Y2000.

Wamco Cosmetics Jeddah, KSAMar.’92 – Aug.’96

Territory Sales Manager

Layout action sales plans that help in achieving revenue goals.
Incorporatethe competitive advantage for WILLS products with the Saudi culture which helps in getting better selling ways and customer loyalty.

Cadbury EgyptJan.’91 – Feb.’92

Sales Executive

Handle retails Shops-Super Markets distributed all over greater Cairo (Low-High income geographical areas) through cash selling terms for quality Cadbury's products (All market was going on credit term except Cadbury and Marlboro)

Branding Cadbury's products through better shelve management during my sales visits within my territory’s outlets and Supermarkets.

Training Courses:

Bullet Proof Manager (Completed by Feb 2012)

Voice Of The Customer.

Six Hats.

ESS-WFS-CRM-SCM-IPD (All are FedEx EMEA Trainings Levels-Dubai HQ )

Developing The Leader within You-Team Building For Success

Focus Training-Leadership(Dubai HQ)

How To Identify Prospects-Claims Management

Professional Territory Management (KSA)

Quality Management System ISO 9001:2000 (Awareness Training Course, Internal QMS Auditor Course

Countries visited:

Europe: Italy-France

ME: UAE, KSA

Asia: Turkey, Srilanka

Africa: Libya, Kenya

Personal Profile:

Leader by example-good representer for the company- team motivator-Out-of-the-box thinker with a strategic business view- able to deliver company's message and figures. Like traveling and learn from diversifiedcultures-Ableto gain internal &external respect and exceeding customers’ expectations.

Skills:

-Excellent computer and presentation skills.

-Able to successfully lead group in meetings and project implementation

-Able to manage multiple tasks and responsibilities and deliver projects-tasks on time.

Languages:

English: Excellent reading& spoken.

French: Excellent reading & spoken. (Ex- student of College des Frères)

Arabic: Mother tongue.

Personal Data

Nationality: Egyptian

Date of Birth: December 10th, 1967

Marital Status: Married,father for three kids.

Military Status: Exempted

References: furnished upon request.