Thank You for Showing Interest in Ourhr & Corporate Services Assistant Manager Vacancy

February 2018

Dear Applicant,

Thank you for showing interest in ourHR & Corporate Services Assistant Manager vacancy.

Please find enclosed the following:

• Job Description;
• Personnel Specification;
• Start360 Background Information;
• Application Form;
• Disclosure of Criminal Convictions Form; and
• Equal Opportunity Monitoring Form.

Applicants should ensure that their application form clearly reflects examples of how they meet the criteria outlined in the relevant person specification.

The closing date for receipt of completed applications is Wednesday 07March2018at 12 noon. Applications will only be accepted by post or handed into our Belfast HeadOfficeat the following address:

Start360

6 – 10 William Street

Belfast BT1 1PR

Applicants are responsible for ensuring that their application meets the deadline.

Please ensure that you include a valid email address as we will be corresponding with all applicants via email following shortlisting. Interviews are provisionally scheduled to take place on Wednesday 14 and/or 15 March 2018.

We look forward to hearing from you.

Yours sincerely,

Cara McHugh

Corporate Services Manager

Start360

JOB DESCRIPTION

Mission:Change Starts Here!

Vision:Every Person Stronger

Post:HR & Corporate Services Assistant Manager

Reports To:Corporate Services Manager

Base:6-10William Street,Belfast

Salary:NJC Points 29 - 32 (£25,951 – £28,485) (permanent contract)

Summary

To develop and deliver a high quality Human Resources service to Start360.

To assist the Corporate Services Manager in executing the responsibilities of the wider Corporate Services department.

Main Responsibilities

Human Resources

• Lead on generalist HR and Employee Relations matters, with guidance from the Corporate Services Manager where necessary.
• Provide advice to line managers in relation to employee performance and conduct.
• Review, develop, and implement Start360 Policies and Procedures in line with employment law and best practice.
• Manage recruitment and selection: actively participate on interview panels; ensure consistent and best practice process; supervise administration; and provide line manager guidance where required.
• Ensure a consistent new hire orientation process is provided, including appropriate pre-employment screening and induction training.
• Manage payroll for the organisation in conjunction with outsourced provider, including review and sign off of monthly payroll reports.
• Ensure all staff amendments are processed accurately and promptly.
• Coordinate the annual training programme and deliver relevant training where necessary.
• Record, monitor, and report on absence, and provide support to managers in the event of any long-term absences and sickness absence trigger points.
• Pro-active management of HR calendar of events, ensuring that processes are managed effectively and professionally.
• Ensure the HR software system, People HR, is kept up to date.
• Expand the use of People HR to drive improvements in monitoring and reporting.
• Prepare Article 55 and Equality Monitoring returns.
• Provide confidential adhoc advice and assistance to Start360 employees.
• Keep the organisation up to date with changes in Employment Law.

Information and Communications Technology

• Liaise with IT/telecommunications providers to amend faults and upgrade services.
• Organise the purchase and installation of new IT and telephone equipment.
• Ensure new staff/leavers/distribution lists are set up on the IT system, updated and archived as necessary.
• Manage the asset register, ensuring it is kept up to date at all times.

Health and Safety

• Ensure Health and Safety checks are carried out at satellite offices.
• Ensure Health and Safety risk assessments are carried out at all Start360 locations.
• Review Health and Safety risk assessments for any required action.
• Carry out a Health & Safety audit - one office per quarter.
• Ensure all staff car documentation is up to date and legal.

Facilities

• Support the Corporate Services Manager and/or Service Delivery Managers the effective organisation and management of the Start360 offices, including facilities management.
• Ensure any building maintenance work is carried out timely.
• Ensure the organisation’s asset register is updated as required.
• Provide general assistance to staff and visitors.
• Ensure office is kept to a high standard of presentation and safety for staff and visitors.

Quality Management

• Ensure the ISO9001 records are updated as required.
• Contribute to the achievement and implementation of HR quality standards such as IIP and CCAT.
• Assist in the preparation and implementation of ISO audits and related meetings/actions.

Line Management

• Direct line manage the HR Administration Officer based in the Belfast office, ensuring all duties are carried out to a high quality and in a timely fashion.
• Carry out regular performance management meetings and appraisals for the HR Administration Officer.

Corporate Services team

• Deputise for the Corporate Services Manager in her absence, supervising the Corporate Services Department and providing support and guidance to the team.
• Provide support to Corporate Services Manager for ongoing activities, action plans and projects.
• Support the Corporate Services Team, providing cover where required for reception calls.
• Support fundraising opportunities organised by the team and wider organisation, and contribute to new ideas for fundraising.

General Responsibilities

Employees of Start360 will be required to promote and support our mission: Change Starts Here; our vision: Every Person Stronger; and our ACED values which are to:

Accept and respect,

Challenge and change,

Engage and empower, and

Deliver.

This includes, but is not limited to, the following criteria:

• Provide a caring service at all times and treat those they come into contact with in a courteous and respectful manner;
• Carry out duties and responsibilities in a manner which assures the safety of clients, colleagues and the public;
• Demonstrate commitment through regular attendance and efficient completion of all tasks allocated to them;
• Publicise and promote the aims and objectives of the organisation;
• Adhere to all organisational policies and procedures;
• Develop processes through which young people can inform and shape the future development of Start360;
• Evaluate the impact of all work undertaken, with emphasis placed on reflective practice;
• Contribute to the overall evaluation of the organisation;
• Comply with Start360’s No Smoking Policy;
• Carry out duties and responsibilities in line with Health & Safety Policy Statutory Regulations;
• Adhere to Start360’s Equal Opportunities Policy throughout the course of employment; and
• Ensure the ongoing confidence of the public in the organisational service provision.

Records Management

All Start360 employees are legally responsible for all records held, created or used as part of their business within Start360, including client, corporate and administrative records whether paper-based or electronic and including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environmental Information Regulations 2004 and the Data Protection Act 1998.

Employees are required to be conversant with Start360’s records management and to seek advice if in doubt.

Pay and Terms and Conditions

Salary:NJC Points 28 - 32 (£25,951 – £28,485).

Contract:Permanent.

Holidays:25 days per year; increasing to 27 days after five years’ service and 30 days after 10 years’ service. Employees also avail of 12 statutory days, one discretionary birthday day and one discretionary Christmas shopping day.

Pension:Pension arrangements are offered In line with statutoryguidelines.

Probation:You will serve a probationary period of six months. This may be extended if considered appropriate.

Waiting List:A waiting list may be compiled for any similar temporary or permanent vacancies that arise in the next 12 months.

Canvassing, either directly or indirectly, will be an absolute disqualification. We will review this Job Description and it may include any other duties and responsibilities, as determine in consultation with the job holder. We do not intend to be rigid and inflexible but rather to provide guidelines within which the job holder works.

February 2018

PERSONNEL SPECIFICATION

1. Professional Training

• Degree or equivalent in a relevant area, for example Human Resource Management, Business Studies, or Administrative Management.
• Level 5 CIPD (or higher).
• GCSE (or equivalent) in English and Mathematics.

• Minimum of three years’ relevant experience in a HR generalist role dealing with a wide range of HR functions and advising line managers on best practice, including but not limited to:
• Performance and attendance management;
• Recruitment and selection;
• Payroll;
• Policy development;
• Training/induction;
• Disciplinary and grievance processes; and
• Maternity, paternity and other family-related processes.
• Experience in working with a computerised HR information system and HR data reporting.
• Minimum of one year’s experience of managing staff.

• Ability to work on own initiative.
• Excellent verbal communication skills, with the ability to interact at the appropriate level with all people using tact and diplomacy.
• Excellent written communication skills, taking care that documents are accurate, well written and professionally presented.
• Excellent organisational and planning skills, with the ability to prioritise, manage personal time and productivity.
• Problem solving capabilities necessary to accomplish the duties and tasks of the position.
• Knowledge of Northern Irish employment law.
• Ability to advise on consistent, best-practice HR process.
• Knowledge and understanding of employee well-being and engagement initiatives.
• Understanding of Health and Safety requirements.
• Highly ICT competent in MS Office packages, in addition to the ability to record and report data from various web-based databases/software such as HR software.
• Ability to effectively learn and acquire new knowledge and skills.
• Ability to maintain confidentiality of sensitive data required.
• Current full UK driving licence.
  (This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by Start360, which will permit them to carry out the duties of the post.)

• Acceptable attendance record.
• General good health to meet the demands of the post.

• Willingness to work with all genders, creeds and races.
• Alignment with Start360’s mission, vision and values.
• A positive attitude towards the Start360 client group.
• A commitment to personal development.

• Understanding of the voluntary/charity sector.
• NEBOSH/IOSH Health and Safety qualification or equivalent.
• Experience of working within an organisation with multi-satellite offices.

The selection criteria may be enhanced at the shortlisting stage if a high volume of candidates meet the current essential criteria.

START360 - BACKGROUND INFORMATION

Start360 is Northern Ireland’s leading provider of support services to young people, adult offenders, and families in the community. We provide a range of services and interventions in the areas of health, justice, and employability. We have an excellent track record working with young people and adults in partnership with the statutory, voluntary and community sectors, providing support for people through an extensive range of skill-based programmes and services.

To read more about our work, visit

Our mission and values:

"Change Starts Here”

Our ACED values are to accept and respect, challenge and change, engage and empower, and deliver.

Our Services

We offer a range of innovative programmes and services which can be easily adapted to meet specific issues faced by young people, including drug/alcohol misuse, mental and emotional health, barriers to employment or achievement, and lack of confidence and self-esteem. Sessions are always delivered in a way that is enjoyable and interactive, whilst being grounded in a sound learning framework.

Our key programmes and services include:

Advocacy representing and discussing people’s views;

Counselling offered to people with more complex emotional or mental health support needs;

Diversionary Activities/Residential Experiences providing people with opportunities to participate and improve their personal, social and life skills;

Groupwork educating young people and/or adults, helping them to understand and engage with each other;

Mentoring & Group Mentoring Tailored experienced employees assists people to make positive lifestyle and employment choices.

Our Expertise

Since our establishment in 1993, our experience has enabled us to develop skills in various ways:

• A proven track record in designing, developing, and delivering an exceptional range of practical support;
• Experienced, qualified, and skilled staff practitioners in all areas for young people and adults;
• A carefully developed, unique methodology based on the proven benefits of peer education;
• A focus on support, care, and self-development;
• A keen understanding the varied and often complex needs of young people, adult offenders, and families in the community.

Our Senior Team

The Senior Management Team at Start360 is:

Anne Marie McClure(Chief Executive)

Clare O’Reilly(Finance Manager)

Cara McHugh (Corporate Services Manager)

Stephen Barr(Service Delivery Manager)

Kathleen Grego(Service Delivery Manager)

Clare Connolly(Service Delivery Manager)

Marie Wright(Service Delivery Manager)

Ronan McGinley(Service Delivery Manager)

Zoë Anderson(Communications Manager)

Our Partners

Over the years we have worked closely with a variety of organisations from the public, private and voluntary and community sectors. These have included Health and Social Care Trusts, the Department for Employment and Learning, the Northern Ireland Prison Service, the Youth Conference Service, the Probation Board of Northern Ireland, numerous regional training organisations, further education colleges, schools, community groups and youth clubs.

Please contact Start360 for further information on our services.

Please complete this application form using black ink or type. All sections of the form must be completed and legible. Non-completion of any section of the form may result in rejection of your application. A continuation sheet can be used unless otherwise stated. CVs are not accepted and will not be considered unless otherwise stated. If requested, application forms can be provided on disc or in large print. Applications received after the closing date and time will not be considered. Canvassing will disqualify.

Please name two referees (not relatives), at least one of whom should have knowledge of your present work and be in a supervisory/managerial capacity. (One reference must be from your previous employer).

Please give details of any qualifications you have obtained below. If putting forward an equivalent qualification, please provide details of the type of qualification and date awarded. If you believe your qualification is equivalent to what is required for the vacancy, the onus is on you to provide the panel with the relevant details in order to determine this.

Bearing in mind the post you are applying for, please give details of all posts you have held since leaving full-time education, starting with the most recent. Use additional paper if necessary.

Please continue employment history on a separate numbered sheet if necessary.

As part of the application process you are required to provide specific examples of how you meet the essential criteria. The information you provide will be used for shortlisting so please answer the question as fully as possible. Try to be specific and answer all parts of the question. Failure to provide sufficient information/detail may mean that your application will not be shortlisted.

Please specify if you have a disability which requires any adjustments to be made in order to participate in the interview process, and/or to perform the duties of the post applied for, providing details of any adjustment/s required.