Technician Dashboard 2.2
Installation Guide
This guide is for users who have either previously installed the Technician Dashboard and need to upgrade, or are new users, and need to install for the first time. This installation guide will take you through the steps to install the latest version.
Please make sure you are connected to the METTLER TOLEDO network:
· Directly to MT network in one of our office buildings
-Or-
· Through the VPN
Important Note for Indirect users only
Indirect users are users who are not Mettler Toledo employees and therefore do not have Mettler
Toledo network login rights. For support issues or user specific authentication/user credentials please
contact your Service Provider Administrator in Mettler Toledo.
-Important Notes for the IT Group/Administrators in your Organization-
The following steps should be performed to ensure that the Technician Dashboard installs correctly for
users in your organization
Administrator Privileges on PC
To support the installation and to run the SQL Server database included with the Technician Dashboard, all users must have administrator access on the PC.
Firewall Restrictions
The following URL should be granted connection privileges within your organization’s firewall
settings: http://stmwebsvc.usa.mt.com/
Tip: In a browser enter this URL:
http://stmwebsvc.usa.mt.com/mc2autoupdate/Documentation/Technician Dashboard Indirect User Installation Guide.pdf
If you are able to retrieve the Word document located at this link your environment is setup to connect to the Technician Dashboard’s servers.
Windows Message Queue
Windows Message Queue service should be activated on each PC. The Technician Dashboard
installation application will format and configure the Windows Message Queue service. However, the Windows Message Queue files must be included on the target PC’s.
Part I: System Requirements
Ensure your system is up-to-date with the following system specifications:
- Windows XP SP2
- .Net Framework 2.0 w/ SP2
- .Net Framework 3.5 (if missing, the installer will install for you)
- Windows installer 4.5 (if missing, the installer will install for you)
- SQL Server Express 2008 (if missing, the installer will install for you)
Part II: Determine the install path appropriate for you
1. New Install
This is for users who have never installed in the Technician Dashboard, or have uninstalled the Technician Dashboard and need to reinstall.
Click here to continue
2. Upgrade
This is for users who are on a previous version of the dashboard, and need to be upgraded to the most recent version.
Click here to continue
New Install
1. Initiate download
Please click the following link to initiate the download:
http://stmwebsvc.usa.mt.com/mc2autoupdate/Installers/TechnicianDashboard.msi
*Please note this link is the same as your confirmation email for your technician account
The following screen will appear:
Please click Run
This will take about 1-2 minutes depending on connection speed.
After downloading is complete, you will see the following security screen:
This is normal, please click Run. You will see a Preparing to Install window and then you will quickly be taken to the Setup Wizard.
2. Setup Wizard
Please click Next
The window below will ask you to select the destination folder to install the program files. Please do not change, the default selection is the proper location.
Please click Next
Please click Next to confirm
A window with a progress bar will appear. This should take only a few moments depending on your connection speed.
After the progress bar is finished you will see the following window:
Please click Close
You must now continue to launch the Technician Dashboard manually.
3. Launch Technician Dashboard
You can launch the Technician Dashboard two different ways:
1. Double click the Technician Dashboard shortcut icon created on your desktop
- or -
2. Go to Start > All Programs > Mettler Toledo > Technician Dashboard
4. Continue Installation
Upon launching the Technician Dashboard you will see the following window:
Please read and accept the agreement if you agree to the terms.
You must accept the agreement to continue the install, or the Dashboard will be unusable.
Select Continue.
**Alternate:
If SQL Express 2008 has not been previously installed, you will be given the following prompt:
***Alternate:
If the Windows Installer is not up-to-date, SQL Express requires an update to continue its installation. If this update is required, you will be given the following prompt.
Selecting OK will continue with the installation, and will require a reboot.
Selecting Wait will postpone the installation until OK is selected. This will minimize the window to the system tray until action is taken to complete the install.
The windows installer will update
The system will reboot.
Upon restart, the SQL installation will continue
Select OK
SQL Server will install
The SQL Server installation will complete:
Select OK
The installation of the technician dashboard will continue:
This window will go away within a few moments and the Technician Dashboard will be running. However, it is minimized to your system tray.
Please find the Red Icon shown below in your system tray:
Double Click the icon, or right click the icon and click Show Window
The Technician Dashboard window will appear with the login screen.
**Alternate
If .Net 3.5 is not installed, you will be given the following prompt:
The Dashboard will download the required update.
If you are not connected to the internet, the download will fail, and you will be given the following prompt.
Select OK, connect to the internet, and re-launch the Dashboard, and you will be taken through the above process of downloading the .Net 3.5 update.
Once the download completes, you will be given the following message:
Select OK and the update will be installed.
You will be given the following prompt:
Please accept the agreement and continue with the install.
The installation is complete.
Click here to continue.
Upgrade
1. Ensure you are running latest version of the Dashboard
You must be running version 2.1 of the Technician Dashboard to perform the upgrade. If you are not running 2.1, please uninstall, and follow the New Install instructions in the beginning of this document.
2. Updating the Dashboard
Updates will be automatically downloaded to the dashboard.
Once you have downloaded the patches, close the Technician Dashboard window (not minimize) and then reopen window to initiate the patching process. You should see this message:
Press ‘OK’ and the patching process will start and you should see the following windows as the upgrade takes place:
**The upgrade process also requires the installation of SQL Server 2008. The installation process for SQL Server 2008 will automatically be initiated as part of the Technician Dashboard 2.2 upgrade (you may have previously installed SQL Server 2008 on your computer for another application. If so, the patching process will bypass this step)
The installation process should take from between 10 – 15 minutes
The installation of SQL Server 2008 also requires that a new version of Windows Installer (v 4.5) be on your computer. If the installation process does not detect the correct version of Windows Installer, it will require you to restart the computer. You will have the opportunity to save and close work on your other applications before computer restart.
The following message will be displayed:
Selecting OK will continue with the installation, and will require a reboot.
Selecting Wait will postpone the installation until OK is selected. This will minimize the window to the system tray until action is taken to complete the install.
Once all of the necessary components have been installed, the command window will have a message instructing you to press any key to continue.
Follow the instructions to complete the patching process.
You should see the message below:
**If you have MiraCal 4.3 installed, you may notice that the version on the Technician Dashboard still remains at 2.1 and not 2.2 (check the user settings view for version). This is because the entire upgrade to version 2.2 cannot be completed until MiraCal is updated to version 4.3, which will align the databases. Other service tools will not be impacted by this upgrade so if you do not have MiraCal installed, then the patching process should completely upgrade you to Technician Dashboard 2.2
Please see the most recent Miracal installation guide for up-to-date information on installation procedures.
Click here to continue
Part III Install Complete
Congratulations! The Technician Dashboard is now installed.
For installing and launching service tools that you have been granted access to, please see the respective documentation for each individual tool. This can be found here.
For new users, you can view the Appendix for getting started, otherwise, for all other information on new features and Technician Dashboard training, please see the Technician Dashboard training document.
Appendix
Getting Started
When complete, the Dashboard service will start.
Please find the Red Icon shown below in your system tray:
Double Click the icon, or right click the icon and click Show Window
5. Enter User Credentials
Indirect Users
Mettler Toledo Employees/Direct Users
Indirect User Authentication
**Please make sure the “Non Mettler User” checkbox is checked as shown below.**
The Technician Dashboard prompts you to enter the following:
- Technician ID
- Setup Key
- Password
- Confirm Password
Your Technician ID and Setup Key are provided for you in a confirmation email automatically
generated when your ID was created.
You create your password at this point by entering whatever password you like.
After entering your credentials, please click “OK”.
The following pop-up box will appear:
After authentication is successful, please click ‘OK’. You can now begin use of the Technician Dashboard.
Direct user authentication
The Technician Dashboard prompts you to enter the following:
· Technician ID
· Active Directory Name
· Password
Your active directory name and password are the same you use to log into your computer
After entering your credentials, please click “OK”.
The following pop-up box will appear:
After authentication is successful, please click ‘OK’ to begin downloading customer and device data.
6. Downloading Customers and Devices
The Technician Dashboard will automatically begin downloading your customer and device data. You can see the progress in the bottom left of the window:
Once all updates are completed, you will receive confirmation in the bottom left of the Technician Dashboard that all data uploads are complete: